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abbey delay in sending charge details


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i sent off my request using the letter template from this site along with the £10 fee to abbey. they sent back to me statements back to jan 06 saying the rest is archived and not able to be printed but will send out the rest following. it has been over a week since that letter and i have not recieved further word from them and the 40 days is up now. what should i do from here?

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it arrived today. so i am now just about to work out exactly how much they owe me. i see with my prelim letter i am supposed to include a 'schedule of charges', what is this is exactly? and also how do i work out the interest that gets added to this? as the interest calculator in the library is for a stage a little further on

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