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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Clydesdale bank


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Hi folks. Im quite new to this stuff, and i heard through a friend that you can claim bank charges back for the past 6 years. So i sent a letter to the bank on 19th Feb this year (more than 6 weeks ago!) asking for a full and comprehensive list of the charges made to my account over the last 6 years, and for each charge to be dated and also the reason for the charge, and i still havent had a reply from the bank. Is there a time limit in which they have to reply in under the Data Protection Act?? Thanks!

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Hi folks. Im quite new to this stuff, and i heard through a friend that you can claim bank charges back for the past 6 years. So i sent a letter to the bank on 19th Feb this year (more than 6 weeks ago!) asking for a full and comprehensive list of the charges made to my account over the last 6 years, and for each charge to be dated and also the reason for the charge, and i still havent had a reply from the bank. Is there a time limit in which they have to reply in under the Data Protection Act?? Thanks!

 

Ok did you send teh SAR request from this site?

 

Here is the link that will explain your next steps, have a read through the FAQs and the step by step instructions(linked in my signature) Start a thread in your bank forum and post your progress/questions there.

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

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Thanks Georgieboy, no i didnt send the £10 fee, i didnt know i had 2 when i sent the letter, but should they have still replied 2 my letter within the 40 days saying that i needed 2 pay the £10 fee?

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doubt they would tell you about the £10 I suggest you start again enclose the £10 cheque statutory fee and tell them you require 6 years of statements under the data protection act and give them the statutory 40 days to reply make sure this is all in your letter - best of luck..

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I wrote to Clydesdale and got a reply at the 40 day mark to say they needed more time to give me my statements. I paid the fee. Should I give them more time. Its been 8 weeks!!!

:razz: Mrs Mop :razz:

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How can they need more than 8 weeks 2 give u ur statements! Thats a joke looks like they're taking the p*ss. Sorry i cant offer any advice im having 2 write my letter again because i didnt pay the fee.

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This might seem a stupid question, but its because im a stupid person:D . Does it have 2 b a 10 pound check i send with the letter for the fee or can it b 10 pound cash? Only because ive never dealt with checks before and ill b posting the letter straight 2 the bank so it wont get lost in the post or that. thanks!

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I suggest you get a postal order from the Post Office as that's safer than cash. There is a lot going on over in the Clydesdale forum at the moment after Yorkshire Bank (same group) were in the Whistleblower programme the other week. There are some links you may find interesting in my sig below, but read the FAQ's and everything too.

 

There is a huge amount of info for you to take in, but take your time and you'll get sorted. Start a thread in the Yorkshire, Clydesdale and Northern Bank forum when you've read up and are starting out too.

 

http://www.consumeractiongroup.co.uk/forum/

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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