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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
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      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

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      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Comet laptop problem HELP!!!!!!!!!!!


anney63
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I bought an HP laptop from Comets around 6 months ago . It had to go back a number of problems . Wasn't cheap over £890. Went back has been repaired had to have a number of components replaced including the motherboard. Today another problem took it back to Comets. Tired after a long day. Tried to argue that goods were not fit for purpose and my contract was with Comets and not HP and was advised it would have to go back to HP and it would be up to them. Annoyed with myself now can I demand a replacement or refund? I cannot be another 3weeks without this as I am in charge of a number of contract engineers and need this for my work.

HELP need to try and get this sorted over this weekend.

:( :(

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If it's a different fault it would be reasonable to expect Comet to repair it. They should not fob you off to HP.

 

Sorry I can't post more, been a long night so far and I'm about to crash out, but I'm sure that someone else will be along to elaborate!

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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  • 2 weeks later...

Have a look at the dti website and the Sale of Goods Act.

http://www.dti.gov.uk/consumers/fact-sheets/page38311.html

Don't be fobbed of with being told to deal with HP. It is the retailer who is responsible for the product and as it developed a fault (or several fault) very early in its life the goods must have been faulty at the time of sale. Therefore Comet breached the Sale of Goods Act.

 

I would write to their Customer Service Team (Head Office I would think) and let them know in no uncertain terms that if they do not resolve this matter within 10 days you will be issuing a court claim against them and reporting them to Trading Standards and The Office of Fair Trading.

 

Oh just had a thought - make sure the letter is sent recorded delivery so that you can prove they got if need be.

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Hi Again

Sent a letter via website to Bob Darke Commercial Director marked it private and confidential in post so won't be able to deny receipt as I have a query number. Tried the store again but again terrible response. They have no customer service skills and certainly not a clue when it comes to Sale of Goods Act. My patience was wearing very thin so had to leave.

We'll see what response letter brings.

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  • 4 months later...

The same happened to me yesterday when I took back my laptop which I hadn't even had for a week. First of all the man told me to go away and ring acer myself because there is nothing he could do. This was an inherent fault and in no way caused by myself. Do not stand for this. We said told the manager of the shop that the sale of goods act states that goods bought must 'conform to contract' meaning that they must be as described, fit for purpose and of satisfactory quality. The as described, fit for purpose and of satisfactory quality. The man went on to argue and said that they had a contract with acer and I agreed to their refund policy when I entered my pin number. If this happens you should then ask when you were given the opportunity to see these terms before entering your pin/paying. We then finished by saying that we were entitled to a full refund or a new/fixed laptop - and if we were refused any of these three things we would go straight to consumer direct and trading standards. At this point the man filled in a form which said that they were going to keep the laptop over night (it was a Sunday so acer was closed) and ring acer in the morning. However, this gave me no guarantee of if or when I would get what I a entitled too. It had taken me two hours to get to this point. We instructed the man to go to the store room get a new one out and reserve it there and then - and said I am coming to get this one, my repaired one or a refund tomorrow (Monday) morning. The next day I went back and took home a new one because the man finally agreed with me that is was not infact me who had caused the fault in the laptop which he had previously tried to say.

 

I just think that this is so unfair on people who just don't know how to argue back or know what to say. If I hadn't argued I would have come home with a completely un-usable laptop, which was not my fault, and a large credit card bill. You must fight back and you will get the result you need because in the end they know they are not withing their rights with their so called refund policy. I did give them the chance to ring acer but they shouldn't have been allowed that even because the sale of goods act says that I bought goods from the trader and not the manufacturer therefore the trader is liable for any breaches of contract.

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They do have the right to inspect the unit, after all the law does give them the chance to prove if the unit was faulty or not when purchased.

The above post constitutes my personal opinion on the facts in the post compared with my personal knowledge of the applicable legislation. I make no guarantees of its legal accuracy. If you are in doubt seek advice of a legal professional specialising in the area concerned.

 

If my post has helped you please click my scales!

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  • 1 month later...

store managers are not laptop technicians. they are not trained to diagnose faults. they can either call acer to be told a few tests to try or to deliver the product to their repair centre.

 

you have got legal rights but this does not mean immediate action while you wait. using manufacturers guarantee may help you as you get the product fixed faster then relying on the lack of skills of store staff.

 

before you winge gyzmo. manufacturers guarantee does not affect consumers rights. no money passes between the buyer and the manufacturer so no new contract begins with the manufacturer and buyer. the contract between the seller (comet) and buyer does not get affected.

 

try reading some other legal acts about retailers and manufacturers SOGA is not the only legal act the retailer and the manufacturer have to follow there are many more. learn some!!!!. SOGA does not get affected when consumers use manufacturers services. try reading the laws and guidelines manufacturers have to follow when it comes to consumers rights.

 

where does it say in soga buyers rights ARE affect in SOGA??? come one this the 10th time i asked for proof.

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  • 4 months later...

hey guys, i need some help aswell

 

my brother passed down a laptop to me which he bought from comet a couple of years ago. the problems are that the laptop is very slow, theres a button missing, the laptop doesnt charge (i think its cause of the battery) but the laptop can be used only with the adapter/charger connected and the screen keeps going black every half an hour but comes back if you push the screen back an forward (the screen has already been repaired by comet 2 years ago when my brother had it and stopped working due to an accident). i have 5 years insurance which runs out next month.

 

what i need 2 know is that if i take it to comet are they going to repair it or gimme a new laptop which i really want. bought it for £800 but as it was bought 5 years ago it only has 18gb which half of that is used over by softwares.

 

i need some advice, am i better of just throwing it away if they repair it as it is slow and useless. or will they gimme a new one worth £800

 

hope you can help

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Hi

It will be up to the insurance company who underwrite Comets insurance. It may be that they can't get parts etc. You can only try and see what the outcome is. You need to read the insurance document. Whichever you need to get it back to them before the insurance runs out.

Anney

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  • 3 years later...
Hi Again

Sent a letter via website to Bob Darke Commercial Director marked it private and confidential in post so won't be able to deny receipt as I have a query number. Tried the store again but again terrible response. They have no customer service skills and certainly not a clue when it comes to Sale of Goods Act. My patience was wearing very thin so had to leave.

We'll see what response letter brings.

 

do you have a email address for bob darke of comet thanks

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Believe it or not, it's [email protected]

 

If you need further assistance, start your own thread here and see if you can get further assistance :)

If in doubt, contact a qualified insured legal professional (or my wife... she knows EVERYTHING)

 

Or send a cheque or postal order payable to Reclaim the Right Ltd.

to

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  • 5 months later...

I have a problem with an accidental claim on my household contents Insurance re my laptop. I had my son take the hard drive out ready for sending it to insurance company. They are now saying without the Hard drive the claim will not be actioned. I am refusing to send my Hard Drive to the company (SBS insurance ) So I now have to cancell the claim this seems a bit much when I pay my insurance year after year. I am not happy sending personal information anywhere too much happens with Hard drives being resold with info still on them. Do I have any rights at all ???

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They are saying they need to check when it was last booted up . In other words don't believe anything i've said. I understand as there are so many false claims , but quite honestly I'm not happy and will just have to forget it I think. If I put another drive in they'll probably make another issue of it. The trouble is I'm suffering for people making false claims. !!! Got a broken screen and cracked case after hitting an oak floor and just beeps when booted up.

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why are you not going through you retailer under soga/

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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Yes this can be a problem. The Insurance company and anyone acting for them would be responsible for the security of your data. So they should make sure that if the laptop is disposed of, that they make sure the hard drive is wiped clean.

 

Perhaps you should enquire with the Insurers what they will be doing with the laptop to make sure your data is safeguarded. Tell them that you are worried that the laptop will be broken up and the hard drive accessed for any data, with things like your credit card/bank details passed on. There was a TV programme on awhile back, which showed laptops being taken apart and hard drives data being accessed in Africa.

We could do with some help from you.

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why are you not going through you retailer under soga/

 

dx

 

Dont think they would get very far as OP has stated

Got a broken screen and cracked case after hitting an oak floor and just beeps when booted up
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ah that slipped by me

 

why dont you simply get from maplins or a friend

a usb craddle

 

that way you can take the hdd out

put int on another pc just like a penstick

and run one of the many wiping programs freely availble form the net?

 

dx

please don't hit Quote...just type we know what we said earlier..

DCA's view debtors as suckers, marks and mugs

NO DCA has ANY legal powers whatsoever on ANY debt no matter what it's Type

and they

are NOT and can NEVER  be BAILIFFS. even if a debt has been to court..

If everyone stopped blindly paying DCA's Tomorrow, their industry would collapse overnight... 

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