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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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I don't believe this!


Phonesurgeon
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Hi folks my first post in this section.

I am busy on other threads and other institutions relaiming the charges: HBOS group and HSBC group along with CRAP1 Marbles and Barclaycrap.

I ve opened a Lloyds TSB parachute account just in case and very stupidly i set up paypal on it so i could verify the bank account.

As it happens i ve been slapped a £35 charge... god you cannot take the eyes off the ball for 1 sec...

Needless to say a preliminary letter will be fired today...

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Why not just phone them and explain the situation-they may refund.

 

It may be better this way rather than getting heavy handed with them.As it is a new account they may be agreeable.

 

Let us know

PPMAN159

 

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Paypal has deposited 2 small amounts(£0.23 in total) and left the money there...

Paypal did take a payment that i authorised on the wrong date... which they refunded promptly but the damage was done already as i did not have enough funds.

this happened on the 08/02 and they applied the charge on 02/04 almost 2 month later

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As I said earlier, if you phone Lloyds and tell them what has happended with the PaypAl situation then as they account has only just been opened then they may look kindly and refund the charge.

PPMAN159

 

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PPMAN

thanks for your advice...

i did explain the situation to them on phone and got a lenghty recording.

they did not budge one bit... our charges are fair and transparent... we will not refund... we will defend any claim in courts...

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I would say that if you feel stronlgy about this then you have no option but to tkae the matetr further and put this writing giving them 14 days to respond.

 

Then if no reply is received you may want to threaten them with court action.

 

At least by putting it in writing you have proof of what is going on should it be needed at a later stage.

PPMAN159

 

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I feel very strong about the whole bank charges issue.

thanks to First direct and others my life has been misery for the past 2 years. now i am in the know and i will not accept any more charges unless all banks and credit cards company reduce their charges to £2 as it should be.

until that time comes i will chase any bank charges...

 

i will be filing tomorrow at court against FD but thats another story...

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