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    • Just to confirm.  You have sent the snotty letter, haven't you?
    • OK, back again.  So.   4.  We don't know.  It is up to VCS to prove the do have PP.  And as in just about every VCS case they show total contempt for the legal procedure and never obtain PP we can hazard a guess as to which it is.  This is a breach of their Code of Practise which they sign up to where they state they obtain all legal permissions.  No planning permission is a criminal offence under The Town and County Planning (Control of Advertisements) (England) Regulations 2007 and means a contract cannot have been formed with them.  To give the extreme example which is usually quoted.  Someone promises a hitman a large sum of money for carrying out a murder.  The hitman does so but is never paid.  The hitman cannot sue for the money as murder is a criminal offence.  That is an extreme example but the point stands.  If you want to be sure, contact the local council and find out if VCS have PP.  They won't.   5.  Should you really owe this money. VCS are entitled to sue you for £100 plus their costs.  But they are suing you for £160 plus their costs.  Where has the extra £60 come from?  They've just made it up.  We've seen cases where VCS actually won at court, but the judges invariably disallowed this extra £60.  Some judges have been so annoyed with VCS's antics that they have chucked out the whole case on the basis of the made-up £60 alone.   As well as the airport threads HB advises, have a read of EL21's excellent Witness Statement at, I think, post 120 in  https://www.consumeractiongroup.co.uk/topic/430570-vcs-2vanishing-windscreen-pcns-now-claimform-brook-retail-car-park-ruislip-claim-dismissed/page/5/#comments  Don't worry, you don't have to write a document like EL21's!  Although EL21 was in a retail park, not near an airport, a lot of the legal arguments are the same.  
    • Hello,     I need some advice / help regarding a dispute I have with Sofology. Not another one I hear you cry!     We bought a sofa from Sofology after seeing one in their showroom and falling in love with it. The sofa is less than 4 months old. We complained about the quality of the sofa:     excessive wrinkling of leather insufficient padding improperly installed - the legs under the two seater part (it's a corner sofa) hover above the floor and do not make direct contact.     They sent a technician round who met with my partner who was mentally unwell at the time. Shortly after she was admitted to a mental health hospital for treatment but is safely back at home now. She was dealing with Sofology, but I have taken over as she is currently not able to cope with this and many other day to day tasks.     Some photos below:   Sofology closed the case after their visit stating their technician found nothing wrong with the sofa. I wrote to Sofology asking them to reopen the case and provided various photographs. An extract from my email:     I am not content with the response from your technician. The sofa was delivered in July this year. It is less than 4 months old. I understand leather is a natural material and stretches over time but, the stretching the sofa has suffered is excessive given it’s age. Our sofa is not as firm as the one we saw in your Cambridge showroom and the condition of the leather (it’s tightness) is also worse, despite presumably many people sitting on the showroom sofa to test it. I would go so far as to suggest ours is made to lesser standards, with looser fitting leather and less/softer padding. It is worth noting that these issues are localised to the two seater segment of the corner sofa. The corner section and single seater return are not affected in this way. This demonstrates that the problems are not prevalent across the entire sofa, and that the manufacture of the two seater section is of a lesser standard. I trust the information above is enough for you to reopen the case and send another technician for a second opinion?     Their response to this appeared to by some standard wording about this is normal; you need to sit on different seats and rotate the seat cushions blah blah.     If they had bothered to look at my case in detail, they would have seen the cushions are fixed. I've just written back to Sofology with a stronger tone informing them they have not adequately addressed my concerns. That the sofa they have supplied is of unsatisfactory quality. It is of lesser quality than the sample sofa we viewed in their Cambridge Showroom. That they must re-open the case and that these issues remain raised within 6 months of receiving the goods.     I feel like this is just the beginning of a long uphill battle. Any advice would be greatly appreciated.     With best wishes,      
    • Hello Kyosanto   Yes - Not planning on speaking to them ever again!! From now on, everything will be in writing as you and dx have advised. I have indeed sent a SAR to Moneybarn.   I terms of the car - I jumped in with 2 legs and and at the time I was able to afford the car. I would like to keep it, continue on making payments and clear arrears.    Thanks for your assistance. 
    • Thanks for answering my post - much appreciated   dx -  I have sent a SAR to Moneybarn.   The letter I got was from DWF Law LLP stating they represent Moneybarn.   The agreement is 60 months. First payment was made in June 2020. To date I have made 12 payments between June 2020 to Oct 2021. (Sorry I am dyslexic and my maths isn't good enough to calculate 1/3☹️   Noted - I will not communicate with Moneybarn / dwf verbally.    Apart from the SAR, shouldn't I be applying for a Time Order?   Regards LH2021            
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ATM Dispute

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Hi - I have posted before but on someone else's thread because I couldn't find 'post new thread'. I feel pretty daft now because, obviously, I have now found it and it really wasn't that difficult. Have a lot of monkeys playing around with my brain at the moment! My earlier post was about an ATM dispute my mum is having with Nat West bank. One of the replies to my previous post asked whether or not my mum had been given an ATM dispute form and we are now wondering if she should have been offered one when she first queried two withdrawals she hadn't made but had had money debited from her account for. The bank have told her that nothing can be done because the dispute took place more than six months ago. If we can claim unfair bank charges for the previous SIX YEARS surely the ATM transactions should also be covered? My mum has been a good customer of the bank for more than fifty years and she feels they are accusing her of trying to defraud the bank of £200 which is ludicrous. Can she ask to see what the ATM actually recorded on the day her money went missing in the same way that we can demand our statements? Her bank is held in one town and, because she moved to a different county and the bank said she couldn't transfer her account to her new local branch (I don't understand why she couldn't transfer it) she wrote to her local branch AND the one which holds her account but has only had a reply from the local one. I would have thought she would receive a reply from both. I am very concerned because it is not the first mistake they have made. On the day of the disputed ATM withdrawals, she withdrew £300 (the bank say she withdrew £500!) but her branch only allows her to withdraw £250 maximum per day unless she has made an arrangement with them which she hasn't. Now they tell her that it is £500 maximum per day but she hasn't made an arrangement for this. They have also just written and told her that, if she doesn't deposit into her ISA for the year 2006/07 she will have to reactivate her account, yet she put £3000 in in January this year and has the statement to prove it. I'm concerned that she has been muddled up with another customer.


I'm sorry for such a long post but I can't find anyone else here that has had an ATM dispute or an ISA deposit ignored by the bank. I do hope someone is able to help. Many thanks in anticipation!

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Hi there, I remember reading this in the Natwest section awhile back.



If you copy and paste you message above and repost it in the Natwest forum

someone will be able to help you. We have several members who work for Natwest so they may be able to give you relavant advice about what to do:D






I hope this gets sorted for your mum!

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Hi there,


I'm not sure if i can be of a direct help but i once had a problem with my card and natwest. I made a one off payment to a car company and they abused my trust and used that card on more than one occasion to take money from my account in fact i think one of the occasions they done i even got charged! Anyway natwest were not very helpful when i raised my concerns with them and said the preverbial (?) "you should be careful when handing card details out".


To cut a very long story short we had to cancel the card and order a new one! That new card incidentally got sent to our old address several times until after three or four annoying calls we got it delivered to branch!


Good luck though. Would CCTV be an option?

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