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GLAD vs ABBEY- IS THIS LETTER A USUAL RESPONSE?


glad
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Brief run down- sent initial letter requesting £3600 back in charges 4 weeks ago.Received a response saying thay would look into it but could take 8 weeks!

I sent my LBA and the date up for their response is almost up. Today I received a letter from them saying

"We are currently investigating your complaint that you raised 4 weeks ago, I am sorry for the delay you are experiencing and I would like to take this oppotunity to thank you for your patience.

Our research is taking longer than expected because we want to make sure a full investigation is done.If we are unable to complete our investigation beforehand we will write to you again in 4 weeks to let you know how we are getting on.

I am sorry that it is taking longer than originally thought and would like to reassure you that your complaint is very important to us."

 

Is this usual from Abbey?

 

Do I stick to my time scales and file an MCOL when it was due anyway?

Any help gratefully received.:confused:

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yep bog standard stuff. once the 14 days have passed file at court.

 

good luck

Lloyds settled in full

£4010.02:D

 

Halifax CC settled

£417.00 :D

 

Lloyds PPI

£3672.15 Refunded off loan :D

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thanks

Thought it probably was but needed a bit of reassurrance.

What is the best way for the next stage- file on line or at the court?

Glad

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I found MCOL a doddle. You can cut & paste from the templates in the library straight to the N1.

Dragon

 

:)

 

Abbey

S.A.R. - March 06

Settled in full £2300 - May 07

 

Abbey2

RFP - 13 June 07

N1 Filed- 20 July 07

Stayed - 07 Sep 07

 

Capital 1

S.A.R. - 25 June 07

Statements recieved - 29 June 07

RFP (with CCI) - 10 July 07

LBA (with CCI) - 30 July 07

N1 Filed (with CCI) - 19 Sep 07

Offer recieved (8% not CCI @ 34.9%) 28 Sep 07

Defence Filed (on basis that claim settled) 02 Oct 07

Cheque recieved and banked 16 Oct 07

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