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Fandango 'V' Non Intelligent Finance


babynan
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HI, I have started the ball rolling with IF......without much luck, but reading through some of these threads this seems to be the norm..:mad:

 

OK SAR was sent (and received) and the 40 days are up at the end of next week, I have not heard anything at all from IF, they have not cashed my cheque, they have not even bothered sending me a standard fob off letter.

So what should I do now, should I chase them up, or should I sit tight and wait for the 40 day deadline. I really would like this info so that I can proceed with my claim, I think that after reading some of the other threads that if I leave it they will deny any knowledge of my SAR, what do you think I should do, any advice will be really appreciated:-?

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HI, I have started the ball rolling with IF......without much luck, but reading through some of these threads this seems to be the norm..:mad:

 

OK SAR was sent (and received) and the 40 days are up at the end of next week, I have not heard anything at all from IF, they have not cashed my cheque, they have not even bothered sending me a standard fob off letter.

So what should I do now, should I chase them up, or should I sit tight and wait for the 40 day deadline. I really would like this info so that I can proceed with my claim, I think that after reading some of the other threads that if I leave it they will deny any knowledge of my SAR, what do you think I should do, any advice will be really appreciated:-?

 

OK I am going to try and phone these people today using the contact number provided. BUt I would also like to send them a letter for Non-Compliance, only I am a little confused as to which template I should use, as it is still within the 40 days, only just) I think that I should use template 1 , but that is saying that what they have provided so far is incorrect.....could I use this and amend to read something like "that to date I have not received anything from them?:confused: Please advise so I can this useless lot moving, Thanx

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Ok phoned them yesterday, they assurred me that they are aware of my SAR and that stuff would be with me before the deadline....

I will wait for the postman:|

 

Ok, as I guess NOTHING from IF, regardless of request and phone call. So I am now going to send letter of Non Compliance, and as suggested I will send this to the Halifax Bank Address

 

IF is registered as a division of Halifax Plc.

SARS therefore should be sent to ;

 

Trinity Road

Halifax

HX1 2RG

 

Will let you know if we hear anything this time, am giving the 7 days before court action???:evil:

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Ok, as I guess NOTHING from IF, regardless of request and phone call. So I am now going to send letter of Non Compliance, and as suggested I will send this to the Halifax Bank Address

 

IF is registered as a division of Halifax Plc.

SARS therefore should be sent to ;

 

Trinity Road

Halifax

HX1 2RG

 

Will let you know if we hear anything this time, am giving the 7 days before court action???:evil:

 

Hooray :p the day after I sent the Letter of Non Compliance, all my statements arrived from IF. Now going to start preparing for the next stage:D

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Hooray :p the day after I sent the Letter of Non Compliance, all my statements arrived from IF. Now going to start preparing for the next stage:D

 

 

Hi Could someone please confirm how my Prelim letter should be addressed as I wish to send to the Halifax address (as I do not want to use a Scottish address)

 

But should I address as follows

 

Intelligent Finance

Division of Halifax PLC

Trinity Road

Halifax

HX1 2RG

 

 

Would this be OK:confused:

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Hi Could someone please confirm how my Prelim letter should be addressed as I wish to send to the Halifax address (as I do not want to use a Scottish address)

 

But should I address as follows

 

Intelligent Finance

Division of Halifax PLC

Trinity Road

Halifax

HX1 2RG

 

 

Would this be OK:confused:

 

I have decided to use this address, but now there has been a slight hiccup, I sent the SAR and used my current account number on the request. IF sent me a list of chgs and the return letter showed my Plan Number,(not my acount number, no problem with that ) there were amounts and dates of charges shown from my current account and then another set showing amounts and dates of charges on credit card...........

I dont have a credit card with IF and I never have had a credit card with them, so now I am trying to find out what these charges are related to. I am going to phone them tomorrow and see if they can help clarify them for me. But until I have this info I cannot proceed as I am not sure what I should be claiming for, and as the dates of charges between current account and so called credit card are mixed together, I do not want to enter an amount and then find out that because I have 'claimed' between these 'dates' I will not be able to claim back anything I left out :rolleyes:

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I have decided to use this address, but now there has been a slight hiccup, I sent the S.A.R - (Subject Access Request) and used my current account number on the request. IF sent me a list of chgs and the return letter showed my Plan Number,(not my acount number, no problem with that ) there were amounts and dates of charges shown from my current account and then another set showing amounts and dates of charges on credit card...........

I dont have a credit card with IF and I never have had a credit card with them, so now I am trying to find out what these charges are related to. I am going to phone them tomorrow and see if they can help clarify them for me. But until I have this info I cannot proceed as I am not sure what I should be claiming for, and as the dates of charges between current account and so called credit card are mixed together, I do not want to enter an amount and then find out that because I have 'claimed' between these 'dates' I will not be able to claim back anything I left out :rolleyes:

 

OK, worked it all out now...My son spoke with IF and even though he(my son) assured me that he had not had a credit card with IF.... Guess what he was wrong:p , he had forgotten all about it. :o So at least we know what is what now and have done 2 spreadsheets, one for the current account and the other for the credit card and along with a prelim letter each, we are submitting these separately and will be posting today to the HBOS address (hope that we have done right in separating these two, since one is a bank account and the other a credit card)

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  • 2 weeks later...

 

Intelligent Finance

Division Of Halifax PLC

Trinity Road

Halifax

HX1 2RG

 

HI, I wonder if anyone can help, my son sent two letters to IF, both prelim, one for his current account and the other for the credit card. Both of these were recorded delivery, but it appears that both have gone missing and have not been delivered, have followed up on the Royal Mail website and they are still showing as not deliveredand they were both 1st class sent over a week ago.

 

I see from other postings that people are using this address ok for Intelligent Finance and that mail has got to them. I was wondering if perhaps they are not excepting the mail at this address for IF???

 

 

Do you think that I should send both Prelim letters again to this same address, Would appreciate some help as I am at a bit of a loss as to what to do next.:confused:

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I would ring the Royal Mail to find out what has happened as you have paid for a premium service, they may be able to tell you more over the phone as the website is not always updated straight away.

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I would ring the Royal Mail to find out what has happened as you have paid for a premium service, they may be able to tell you more over the phone as the website is not always updated straight away.

 

OK, Spoke with Post office, they say that we need to allow 15 Days:eek: before they can investigate....

So sent off the prelim letters again, then when my son came home from work that same night there was a letter from IF say the usual rubbish that they are sorry to hear that he is not happy with them etc etc......... but that means that they did receive the original Prelim letters although the Royal Mail website is still not showing either of these as delivered yet:rolleyes:

Just goes to show that this wonderful postal service has BIG FLAWS, even when you are not using a PO box:evil:

 

Anyway, at least we know things are moving along as they should be, will keep you all updated:)

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  • 3 weeks later...

Right nearly ready to get the claim filed with the court, should be filing next Friday:p

Just doing the current account for now, will do the credit card in a couple of weeks:p

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Right nearly ready to get the claim filed with the court, should be filing next Friday:p

Just doing the current account for now, will do the credit card in a couple of weeks:p

 

Wrong - Jumping ahead of myself here, what I meant was that I now will be sending the LBA's off, 1 for the current account and the other for the card charges.:rolleyes:

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Wrong - Jumping ahead of myself here, what I meant was that I now will be sending the LBA's off, 1 for the current account and the other for the card charges.:rolleyes:

 

 

Sent LBA's yesterday. Today in the post I have received a letter from IF offering me 50% of my claim, I intend to reject this using one of the rejecting offers templates, but I just wanted to check, now they have made this offer should I still wait the 14 days that I have given them on my LBA before commencing with court filing?:confused:

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  • 2 weeks later...
  • 2 weeks later...
Hi Babynan,

 

Is that correct what i have just read in codeycat's thread.... you have won??

 

John

 

Hi Laddie,

 

Sorry for the delay in getting back but have had a holiday, anyway, YES we have won..........

But still waiting for money to appear in our account, phoned them on Friday and they have promised that money will be in the account today or tomorrow, so we are crossing our fingers and watching:D

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Hi Babynan,

 

Has the money appeared in your account yet?

 

Cheers

 

John

 

HI yes money went into the account on Monday, My son did actually call again on Monday but had not checked his account first, they told him the payment had been authorised and had been transferred and should be in his account, he then checked and it was. He phone the Customer Relations dept by the way. Hope that you get yours soon, keep us updated.:p

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Hi Babynan,

 

They have paid up!!!!

 

John

 

 

CONGRATUALTIONS, !!!!!!!!! There are a lot of happy people on the IF Threads at the moment, long may it continue:p

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