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Mortgage Trust Exit Fees


westwell
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I recently wrote to mortgage trust requesting a refund of my mortgage exit fee (£288.13) I had the mortgage for 2 years. They replied saying that the loan wasn't regulated by the FSA and they are under no obligation to refund but as a gesture of goodwill they sent a cheque for £13.13.

Any advice if I can take this further??

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Cor that much goodwill!

 

Do you know how much they stated the exit fee would be in the offer?

I can't find any mention of the fee on the documents I have when I started the mortgage. I also can't believe they put the mortgage up by £13.13 in 2 years and they are refunded me this as the difference because it seems a random amount,

What to you think my best course of action is?

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  • 2 weeks later...

I wrote back to mortgage trust asking for a breakdown of the fees, recieved another fob off letter saying that they weren't regulated at the time so they aren't obliged to refund me and the fees are competative so I have reported to the financial ombudsman.

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Good for you West-even if they were not regulated surely there is some clause that says that they must make all charges clear.

 

Otherwise they could charge whatever they wanted to.

PPMAN159

 

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True-the money has already been paid by you so what ever you can get back is a bonus-although lets hope it is more than £13.13.

PPMAN159

 

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