Jump to content


  • Tweets

  • Posts

    • I've just taken another look through the stuff they sent me in response to the CPR request, the notice of assignment isn't the original , it's on a plain sheet of non letterhead paper, in fact it could have easily been typed up by Overdales, or anybody really.  On the other side of the paper are standard Lowell terms and conditions that are only half on the page. Should this be part of my defence?
    • I agree with my site team colleague above. We need to know all the facts including which company you are dealing with and an explanation of the problem. It really is too difficult to start giving speculative advice on some speculative problem that you have laid out as a generalised scenario
    • Moorcroft are sending a rep round to my house this week. What is the best way to handle this? Ignore and not answer the door or engage with them? I haven't acknowledged anything since I started on this journey and defaulted on my cards in December 2022
    • Very sorry but with the best will in the world, I don't think we can at all understand what the situation is here. Please can you try rewriting this on a word processor and maybe send a copy of what you have written to a friend and working out together so that the story is complete but as brief as possible. Maybe a list of dates as well. If you can do that and then repost your story we can have a look
    • Hi, I am a local authority tenant and was in a 3 bed house. At the end of last year, my last child moved out and so did my spouse as we are now going through a divorce which meant that I was in the house alone and decided that I needed to downsize not only for myself but to offer the property to a family that needed it. I registered on the local authority housing bidding site as i was asked to do and I was accepted and given a priority banding as I was downsizing and they were desperate for my house. I have been extremely lucky and after about 6 weeks was accepted for a new build from a housing association via the housing gateway. I viewed the property 2 weeks ago and had to sign the tenancy last week when they were doing bulk signups for the houses and that is the day I moved. In between viewing and sign up, I contacted my current local authority landlord and asked how I give notice as I had been accepted for a property I had bid on and was moving.  The lady told me how to do it online and then said that I needed to give a full weeks notice which wasnt a problem as I had enough time.  (I was also told a weeks notice was what i would need to give by another staff member about a month ago when I phoned up for another housing related question.  I dont have any of this in writing.) I have now moved, handed back the keys and I am now being told that I need to give 4 weeks notice which I cannot afford. I hav e spoken to the council again explaining that I was told a week and that to be honest, if I knew they were going to charge me 4 weeks I would not have been able to move and would have stayed in the other house.  I thought I was doing the right thing. They said that calls are recorded and they asked me when I called in and was told a week and they would listen to the telephone conversation and if it was correct what I was told, they would see what they could do to reduce the notice period. They have now emailed me back and said that they have listened to the conversation and the lady said 4 weeks notice and I am liable for 4 weeks rent.  Now I may well of misheard her when I thought she said a full weeks notice she may have said 4 weeks notice but I am sure she said a full weeks notice and i was told a week by another member of staff a few weeks ago. I have emailed her back and said that I may of misheard but I would like to listen to the phone recording myself.  As yet they havent responded. I think its unreasonable for them to make me give 4 weeks when I had to sign the new tenancy with little notice or loose the property.  And it was all done through their gateway, and they will have a tenant in there pretty much straight away getting rent from them. I am on a very low income, I am on my own, I have serious medical issues and I am really getting myself stressed out over this. Any advice would be so appreciated.  Can I insist they let me listed to the recording? RH  
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like

Rocky vs Egg


paulrockliffe
style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 5795 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hello All,

 

Just thought I should start a thread for my impending battle with Egg. I've sent the my SAR, and had a response, but only the information about my card from 1st of July 2006 to present. Egg still have a week or so to supply me with the rest of the information, (my account goes back to 2000) but I have fired off the following via their secure messaging system today:

 

Dear Sir/Madam

 

Account Number: XXXX XXXX XXXX XXXX

I am in receipt of the documents that you have supplied in response to my Data Protection Act information request. Thank you for supplying details of my account from the 1st of July 2006 to the 19th of March 2007.

 

However, the disclosure of personal data is incomplete in that you have failed to provide a complete list of transactions and charges prior to the 1st of July 2006.

 

As such I am writing to inform you that you have not yet complied with your obligations under the Data Protection Act 1998, and also to remind you that under the terms of the Data Protection Act 1998 you only have 7 days remaining in which to supply me with the requested data in its entirety.

 

Failure to fully comply with my request will result in a formal complaint to the Information Commissioner and I will apply to the County Court for an order to enforce compliance, together with damages at the discretion of the court.

 

Yours faithfully

 

Paul Rockliffe

 

Hopefully that'll get a better response! Can you let me know if there's anything not quite right with my response and also what kind of hoops I'm likely to have to jump though on the way to getting my information and my money back?

 

Cheers.

Link to post
Share on other sites

It looks fine to me - make sure you save a copy that proves the date it was sent. I think you'll have to go to the wire with Egg, i.e. begin court proceedings, etc etc. Best of luck.

Natwest - DPA sent / prelim sent http://www.consumeractiongroup.co.uk/forum/natwest-bank/75363-bump-crapwest.html#post656651

Barclaycard - DPA sent

MSDW - DPA sent

GE Capital - Prelim sent http://www.consumeractiongroup.co.uk/forum/store-cards/72853-mr-bump-frasercard.html#post629618

RBS bank - DPA sent

RBS card - DPA sent

Student Loans Co - pending

Egg - DPA pending http://www.consumeractiongroup.co.uk/forum/egg/79992-bump-humpty-dumpty.html#post707138

Link to post
Share on other sites

No reply received, now more than a week after my last message. I've sent the following to Egg:

 

Dear Sir/Madam,

 

The following is a Secure Message that I sent to you over a week ago now. I haven't received a response to either this message, or a satisfactory response to my Subject Access Request and, as such, you are now in breach of the Data Protection Act. I'm sure you are aware how serious a matter this is.

 

I urge you to provide me with the information that has been requested, three times now, within the next seven days, otherwise I will have no option but to force disclosure through the courts.

 

Regards

 

Paul Rockliffe.

 

Comments?

Link to post
Share on other sites

Looks like you're getting the same runaround as I am! See my thread http://www.consumeractiongroup.co.uk/forum/egg/66069-irishrose-egg.html

 

My last 'seven days or else' expired yesterday and I'll be going to my local court to file my DPA-Non compliance claim on Monday afternoon. I'm still deciding how much in the way of damages to claim!

 

Your letter looks fine to me. Best get yourself ready to claim for non-compliance as soon as the seven days are up.

 

Good luck

Link to post
Share on other sites

Yeah, your thread looks quite similar. The only difference is I still owe Egg a lot of money, so fdon't want to start my caim for charges for a couple of months. Nothing I've sent them has intimated that I want to claim charges from them, just that I want my data.

 

I'm prepared to be patient as I don't want to use the data for a while, but they're ****ing me off now! What's the outline proceedure for forcing compliance and is it going to cost me money?

Link to post
Share on other sites

Have just received the following:

 

Dear Paul

 

I'm sorry for any inconvenience caused to you.

 

I've spoken to the relevant department who have dealt with your request. As a new account number was generated due to your previous card being blocked on 12th July 2006 your request for a list of charges and transactions were supplied for your present Egg Card account.

 

I can assure you that a list of charges and transactions for your previous Egg Card account have now been printed and are being posted by 1st class today being 12th April 2007.

 

Regards

 

Sarah Williams

Internet Customer Services

 

Has anyone else had the run around because they had lost a card in the past? You have to admire their incompetence/ingenuity really!

 

Hopefully the rest of my info will be here shortly.........

 

PS - Sarah, today is the 13th of April!

Link to post
Share on other sites

  • 3 months later...

Right, time to get properly back on the case. I've sent my preliminary letter, but had nothing back other than a 'We're received your complaint' letter.

 

So..... I've been looking for a credit card LBA and am struggling to find one, can someone point me in the right direction, or do I adapt the Bank one?

 

Cheers!

Link to post
Share on other sites

  • 8 months later...

Not updated this thread in ages, but Egg capitulated today, just under £1000 refunded.

 

Interestingly, I claimed interest at 16.9% on my charges, simply based on the date of the charge. This wasn't quite right as I hadn't paid interest on the charges during periods when the account balance was zero. I couldn't do this as a number of charges on my account didn't have values assigned to them, so I couldn't calculate my balance each month.

 

Egg have calculated the interest properly for me and then refunded that too. Very good of them.

Link to post
Share on other sites

I think that's fair enough - after all, they have been lending your money our at 16/9% whilst they had it - see my interest tutorial on restitution

 

 

Link to post
Share on other sites

  • 3 weeks later...

Well done! Did you have to start proceedings?

Natwest - DPA sent / prelim sent http://www.consumeractiongroup.co.uk/forum/natwest-bank/75363-bump-crapwest.html#post656651

Barclaycard - DPA sent

MSDW - DPA sent

GE Capital - Prelim sent http://www.consumeractiongroup.co.uk/forum/store-cards/72853-mr-bump-frasercard.html#post629618

RBS bank - DPA sent

RBS card - DPA sent

Student Loans Co - pending

Egg - DPA pending http://www.consumeractiongroup.co.uk/forum/egg/79992-bump-humpty-dumpty.html#post707138

Link to post
Share on other sites

  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...