ticcan v Lloyds TSB

[ticcan]

Hi all.

 

I am sending my letter asking for all my charges tomorrow. Thought i would open a thread at the beginning of it all even though there will not be much happening for a while!!

 

Have people been sending this request to the main Lloyds Bank customer services address?

[Michael Browne]

See here:

http://www.consumeractiongroup.co.uk/forum/lloyds-bank/74986-lloyds-tsb-contact-information.html

[ticcan]

Thanks very much

[ticcan]

Its been almost 60 days and i have not heard back from Lloyd. What should i do now?

[BARTY]

Hi

What stage are you up to?

If you have sent the SAR and you have not had your information, you should send this:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/6986-data-protection-act-non.html

Good luck, let us know how you get on.

Barty:)

[ticcan]

I sent the letter and cheque asking for the list of all my charges. However i guess there is no guarantee that they got it (the cheque has not been cashed), is it worth giving someone a call? If so would i just call the regular customer services number?

[curlychic]

Did you not send your request recorded delivery ?

:o

[ticcan]

Ummmmm no :o Never had a letter go missing before.....

[curlychic]

First rule ..... ALWAYS send EVERYTHING in regards to your claim by recorded delivery. That way you KNOW they have recieved it.

 

I would advice you contact them and simply ask if they have recieved your Data Protection Act Request. Here is a link for the banks contact details.

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31052-contact-details-banks.html?garpg=13

 

If you cant get through to these numbers try calling

 

Telephone: 01179433133

 

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[ticcan]

Thanks very much i will remember that, and will try caling them

[ticcan]

Well apparently the Chiswell Street/Penny Berryman address is not the correct one for the request for charges.

 

The address that it should be sent to is:

Lloyds TSB

Box 1

BX1 1LT

 

So the letter i sent has been lost somewhere in Lloyds, and the person i spoke to cannot give me any numbers for the place i sent the letter to, and the number for that address doesn't work.

 

So i am guessing i have to start all over again!!!!!

[Curlyben]

Try emailing their internet banking help people.

They sorted out 10 years worth of statements for me.

[email protected]

 

Very helpfull indeed.

[nicsussex]

The address that it should be sent to is:

Lloyds TSB

Box 1

BX1 1LT

 

Where did you get that from?

[Curlyben]

Try this one instead:

 

Lloyds TSB Bank Plc

Copy Statement Unit

Swallow House

PO BOX 139

10, Swallow Street

Birmingham

BX1 1LT

[jowalshy]

I think that the correct address to send your letters to is:-

 

Lloyds TSB

Customer Services

Recovery Centre

Charlton

Andover

SP10 1RE

 

This is the address I used.

[ticcan]

Well i spoke to customer services, and he went off and tried to find out where my letter had gone. He came back saying all he could find out was that there is a new department set up to deal with all these requests and that is the address for it.

 

Btw Penny Berryman is out of the office until the 22nd May and the number for that location does not work.

[nicsussex]

Personally I would send everything to Andover at the moment - they seem to be dealing with everything - painfully slowly unfortunately.

[ticcan]

Well after all that the statements arrived today!!!! So now i need to add it all up and send the second letter.

[nicsussex]

Good luck - keep us posted

[curlychic]

Well after all that the statements arrived today!!!! So now i need to add it all up and send the second letter.

 

Thats good to hear

As nic says good luck and keep us posted.

Any questions just ask.

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[ticcan]

I shall try and sort out what to do next and how to do it over the weekend. Thanks guys

[ticcan]

Now i just want to check i am doing the right thing here.

 

I have all my charges back and now need to total them up. I got the simple excel spreadsheet from on here, which i think is the correct one. Its has number of days since offence column, is that necessary?

 

The charges i can claim back for are i think O/Draft usage fee, O/Draft excess fee, unpaid D/D, unpaid personal loan, Unpaid S/O. What about O/Draft interest?

[curlychic]

Now i just want to check i am doing the right thing here.

 

I have all my charges back and now need to total them up. I got the simple excel spreadsheet from on here, which i think is the correct one. Its has number of days since offence column, is that necessary? (Yes, as that shows the interest accruing)

 

The charges i can claim back for are i think O/Draft usage fee,(yes) O/Draft excess fee,(yes) unpaid D/D,(yes) unpaid personal loan,(I think so, although not sure about that one) Unpaid S/O.(yes) What about O/Draft interest?(If you want to claim O/D interest, you have to be able to show/prove, that it was the charges that caused you to require an O/D)

 

 

You may find this link helpful (add it to your favorites)

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

 

I hope i have been helpful, if so, please click the scales

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[ticcan]

That was very helpful thanks.

 

So now i send the second letter saying basically give me my money back. But do not include the 8% at this stage just the amount of the charges and give them 14 days to reply? Anything else i have missed that i need to know at this stage?

[curlychic]

That was very helpful thanks.

 

So now i send the second letter saying basically give me my money back. But do not include the 8% at this stage just the amount of the charges and give them 14 days to reply? Anything else i have missed that i need to know at this stage?

 

Yep ... thats right. Just remove the interest column from the spreadsheet before printing it out.

You seem to have things under control. Any further questions just SHOUT ...

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