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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Porcupine v Smile the fight continues!


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Hi there,

Having sent off the LBA 1 & 2 I have had £1900 of the £2450 I was claiming returned.

Whos smiling now!:)

 

But what I want to ask is how many people have got the interest back? And is it worth sending them a part settlement letter and going in for the rest of it as I worked on the excel spreadsheet?

 

Any advice appreciated and can anyone who got their interest back let me know how they went about it?

Thanks

;)

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I'm very surprised that you didn't get the full amount of charges, although smile don't seem too keen on paying the overdraft interest on the charges. Have you any idea why they didn't pay the full amount?

 

Can you be a bit more specific about the interest you are claiming please.

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Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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Hi,

 

It is interest that they didnt pay, that was worked out on the excel spreadsheet.

So they returned my charges but not the interest.

I know that I am not entitled to the debit interest.

 

Have I explained that okay?:confused:

Thanks

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You are entitled to claim the debit interest that on the charges, but it sounds like an awful lot of interest that you were claiming. There are a number of excel spreadsheets about and I've a feeling you may have claimed contractual interest. If that's the case, and you have the money for your charges I don't think you should pursue contractual interest through the court as there is no legal basis for claiming it, although some people have got lucky and got it.

 

Personally I would never claim it.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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I'm claiming compound CI, why not?

 

the worse that will happen is that they'll pay only the charges, perhaps the interest on the charges

 

the best is that they'll pay the lot

 

this all revolves around them really really really not wanting to stand up in court and explain their charging

 

really really

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If the claim is under 5k including the compound interest there probably wouldn't be too much of a problem, and the worst that can happen is that your claim would be struck out, and you might be given the opportunity to amend your POC to just statutory interest.

 

If it is in fast track though and the claim struck out you might find yourself having to pay costs to the bank, which could potentially be a lot of money. If there was a hearing to discuss the application to strike out the claim, the issue of whether or not the charges were lawful would not be up for discussion, just whether the strike out application was valid.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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thanks, that tallies with what I've read

 

my biggest claim is for £3.5k

 

As long as my claims shows the basic charges plus basic interest on charges, and the CI interest separately with the s65 in variance to the CI, wouldn't that cover me if CI is a problem, how can the case be struck out if the question of the legality of the CI wasn't considered?

 

On what basis would they strike it out?

 

genuine question, sorry if it's simplistic

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The CI could be brought into question I think, and if you were entitled to claim it. I think that could be a basis for applying for a claim to strike out. I don't think any application to strike out would be on whether the charges were lawful, so that issue would not be raised at a hearing.

 

There is an enormous amount written on the issue of CI all over the forum, and you have obviously been reading up on it, but I think there is some issue if you can give alternative options in your POC, particularly as the size of the claim might make a difference to which track the claim was allocated to. Don't quote me on that though, but I think I may have read it at some point in the dim and distant past.

 

All I'm saying is that there are risks associated with claiming CI and it is for you to decide if the benefits outweigh the risks.

 

Sorry for the hijack porcupine. Hope you don't mind as you are in a similar situation, but I think Micky and I should move on to Mickys thread for further discussion on this, although all I can really do is advise caution, which I've done. I wish I could just say go for it, but unless or until someone finds something in the statutes to prove the validity, or a precedent can be said, I wouldn't personally risk it.

 

The judge at the Leeds Mercantile Court in February seemed to imply it wasn't acceptable, and amended some claims accordingly.

 

http://www.consumeractiongroup.co.uk/forum/post-564344.html

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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