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EGG what a nightmare!!!! what do i do???


yaffsimone1
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I have an EGG loan which up untill February 2007 i had been making all the monthly payments my circumstances changed which resulted in not being able to make the payments required. On the 27th February 2007 i wrote to EGG explaining my situation and made a reduced offer of payment.

 

This is the series of letters since:-

 

16th February 2007 a letter from Egg saying i have missed one payment and they are going to issue a statutory default notice if i dont send payment within 10 days from the date of the letter. The letter was dated 16th Feb 2007

 

19th February 2007 They issue a statutory default notice dated 19th Feb 07 what happened to the 10 days?

 

27th February 2007 Sent my letter asking for reduced payment.

 

5th March 2007 i receive a letter from EGG saying they have been unable to contact me and i must contact them immediately. They didnt acknowledge my letter. I phone them they promised they could help me, i said i would post my income & expenditure to them. They said it is better just to give it to them over the phone, I did. Plus i posted it aswell. They offer me another loan to pay the one off i have, i explain this is not a resolve to the situation and i cannot take another loan out. They put me through to the Specialist Finance Team, they are unavailable!

 

8th March 2007 Another letter from EGG saying thank you for letting us know about your situation and we need to talk to you as soon as possible. i spoke to them 3 days earlier In the meantime we will be sending you a default notice that will give you 28 days to pay the arrearsDont they know that they already sent one 2 days after giving me 10 to pay arrears!!! This time the Specialist Finance Team are called Debt Managers and they are not available!

 

16th March 2007 received a letter which is an exact copy of the letter dated 8th March 2007. OK getting really annoyed now, so phone them again this time i get throught to the debt managers so we can discuss my offer, they dont know anything about my offer but in letter dated 8th March they said thank you letting them know about the situation! i told them what the offer was they said they cannot accept it my original monthly payments were £101.00 now offering them £35.00. We go through my income and expenditure. They tell me how much my mortagage payments are and how much is outstanding, how much is outstanding on my car etc.. i stop them here because i did not disclose on my income & expendiure exactly how much is outstanding on my mortagage and i certainly didnt tell them how much i paid for it! and i only gave them a rough figure on how much i owe on the car. They said i gave it to them in my last phonecall on the 8th March 2007they were not available then i didnt speak to anyone They then said i had authorised a credit check but i have not spoke to anyone yet! So this explains where they got the info from, thats not so much of a problem because now they know everything what is the problem is they done it without my authorisation. They said they would call me back one they had been through it and come up with a plan.

 

Not heard anything

 

23rd March 2007 i receive a demand from CSL for the full amount, i phone them and am told to pay it by then end of the week, i explained i cannot find 5 grand they said 'well you will have to!'still have not heard from EGG they are supposed to be getting bcak to me Tell CSL to get stuffed.

 

24th March 2007 i write to EGG, got fed up with phoning them. Saying they have failed to get back in touch with me with regards to a payment arrangement. And telling them of the horrid man at CSL.

 

2nd April 2007 EGG write to me saying they have recieved my letter dated 27th February 2007 not acknowledged my letter dated 24th March and they need my income & expenditure and full list of creditors if i dont supply it within 14 days they are going to send it to a DCA. In the meantime i should stop using my EGG CARDit is an EGG loan i have! They dont even put my account details on the letter.

 

 

What do i do now? Are these people having a laugh or something. I have given them all my details and they have also obtained these through an unauthorised credit check. They have acknowledged having my income & expendiure they are supposed to be coming to an arrangement for me. They cant even get the account right. Not heard anything more from CSL. Now im back to the beginning again because they are saying they dont have any financial details.

 

Please help.

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It's my understanding that a default cannot be issued until 3 monthly payments are missed? Egg would appear to be running round in circles and you have plenty of ammo to use against them.

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It's my understanding that a default cannot be issued until 3 monthly payments are missed? Egg would appear to be running round in circles and you have plenty of ammo to use against them.

 

I had heard it was three months but then i was told it is at the discretion of the creditor when they issue a default notice. EGG are going round in circles they seem to be avoiding making an arrangement. I will keep sending them letters of my offer but i can see them just whacking it straight into court without any warning! Can they do that considering they dont seem to know what paperwork they have been sending me?

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EGG are now saying they are going to contact my mortgage company to recover the monies owed, can they do this?

 

So far they have avoided the issue of coming to a payment arrangement they are just going round in circles.

 

Unless it is secured on your property, then no. It's a scare tactic.

 

I posted on another thread, that when I've made token payments in the past, I have simply enclosed a cheque outlining that this is all I can afford.... included an income/expenditure form (my own)... and they have accepted it. They have not liked it, but have been too overcome by temptation not to cash the cheque. I have never quoted a figure for "mortgage payments".... only "housing costs". It's none of their business whether you own or rent... and it stops them thinking about a charge on your home. ;)

 

Please stop talking to them on the 'phone.... you never get anywhere on the 'phone, they can tell you all sorts of rubbish and there is no paper trail. Send everything by rec. delivery, so that you know it's got there. If they still decide to sell it to a DCA... then send a CCA request to the DCA.

 

:)

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They know i have a mortgage because they did a credit check without my authorisation, im just so worried about this going to court i am hearing things about Egg applying for charges on peoples homes, this is my first home and i am just worrying myself stupid about losing it. Its not as if im refusing to pay anything but this is how Egg are perceving it. I have sent them token payments which they have banked.

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If they are threatening to send it to a DCA, then I would carry on as you are and make your regular payments each month, regardless of what they say.... and see what they do. If it goes to court for a CCJ (explained below), no judge will make you pay more than you can afford anyway... and it will be clear that the payments you have made so far have been banked.

 

If they sell it to a DCA, then CCA the DCA. If they threaten a property charge, then send an SAR and throw the account into dispute with a query on unlawful charges. They cannot apply for a property charge before obtaining a CCJ anyway... and a property charge doesn't necessarily mean that you will lose your home. It means that you will have to pay them from the proceeds of sale... at some point in the future. basically, it secures the debt.... but regular token payments may protect you from this, which is why they are important.

 

Try not to worry about "ifs". The only thing I have read that isn't nonsense from them is that they may pass/sell it to a DCA....

 

:)

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This EGG is going to get messy. I took a loan out in 2003 i have been paying ontime for the last 4 years, not in any of those 4 years have i received a statement showing how much i have paid off. The loan was due to be paid off next year, it was a 5 year loan. In my last phonecall to EGG they informed me that the loan will not be paid off until 2012, i took a 'top up' of £1000.00 about a year ago and unbeknown to me apprantley what they do is pay the original loan off and give you a new loan with the top up figure and you start all over again, not just increase your monthly payments which would make sense. They did not tell me this when i took the top up, why on earth would i want to start a loan all over again that had this time 7 years to run! when i only had approx 2 years left on the original loan. I wasnt that desperate for the top up! The top up was done over the phone and i dont think i signed a new agreement. Where do i stand with this. If i had known i would have never agreed to it especially when it was nearly all paid off.

 

Im not trying to find a way to avoid paying them, my financial situation is as it is but im hoping i can use something against them to get my payments down to a figure i can afford.

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The top up was done over the phone and i dont think i signed a new agreement. Where do i stand with this.

 

I 'topped up' with Black Horse (suited my circumstances) and I had a form to sign and return before they gave me the money. If you didn't have to do this, could be good news. Definately CCA them.

"Some of the biggest men in the United States, in the field of commerce and manufacturing, are afraid of something.

 

They know that there is a power somewhere so organised, so subtle, so watchful, so interlocked, so complete, so pervasive, that they had better not speak above their breath when they speak in condemnation of it."

 

Woodrow Wilson, President of the United States.

Change the US for the U K... do you think he meant CAG?! :wink:

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Under the circumstances, you may want to CCA Egg as well...

 

I am going to CCA them because im still working to the original agreement and if there was no second agreement for the 'top up' then surely i am entiled to finish the loan as planned, in two years time.

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I am going to CCA them because im still working to the original agreement and if there was no second agreement for the 'top up' then surely i am entiled to finish the loan as planned, in two years time.

 

 

If there is no Agreement... then you can stop payments altogether.

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I have not CCA'd Egg yet but I did CCA CSL the DCA, I dont think Egg know what they are doing we are supposed to be coming to an arrangement but i have not heard aything from them.

 

Anyway i CCA'd CSL they sent a letter saying they are contacting thier client for the information and to please bear with them, a very polite letter!

 

note:-the 12 days are not quite up. This morning CSL wrote to me saying all the money within 7 days or else, standard letter!

 

Im going to write to them but what do i say? They still have not come up with the required information and Egg are supposed to be getting back to me.

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There is no need to write anything.... it's not up to you to remind them of their legal obligations. Providing that the request was sent by rec. delivery and you have retained the receipt... then the clock is ticking for them to comply.

 

Just hold on to everything that they send you.

 

:)

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There is no need to write anything.... it's not up to you to remind them of their legal obligations. Providing that the request was sent by rec. delivery and you have retained the receipt... then the clock is ticking for them to comply.

 

Just hold on to everything that they send you.

 

:)

 

But these people are likey to ignore my request completely, they are acting like they are the law. If i ignore it wont they just send it to court regardless and then i will get a CCJ?

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But these people are likey to ignore my request completely, they are acting like they are the law. If i ignore it wont they just send it to court regardless and then i will get a CCJ?

 

No further action can be taken against you while they remain in default of your legal request (CCA). Non-compliance of a CCA request is a complete defence in any court action they may decide to take... so going for a CCJ would make them extremely stupid.

 

They cannot ignore your request by law; it is a legal request. As long as you retain the proof that a request has been made, then they are stuffed if they cannot comply.

 

:)

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