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You need to approach things step by step. If you need your money back, you can get it back.


Is £200 the only charge they applied to your account? If not, then start by requesting your statement from them using SAR letter.


The following step by step link will help you:



Good luck

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Hi annabelone

Please start a thread in here;

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=11 Title it annabelone V Lloyds


Please take time to read the faq's

use the template letters.




Templates Library....

There is also live chat, visit if you need any quick advice.


Finally good Luck.



If my advice helps please tip the scales, left.

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