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I sent off my letter with a list of my charges on the 23rd March asking for a refund of the charges. I am claiming £2345. I got a letter on Saturday to say they were looking into it but according to the FSA they have 40 days to look into be query but if I havent heard from them in 28 days to contact them?

 

Has anyone else had this?

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Just carry on as you are doing. This letter is normal. Ignore it. You are doing fine.

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Guest ian cognito

Scarlett you need to use one of these, I suggest the England, simple sheet (assuming you're not in Scotland).

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/182-6-interest-calculation-spreadsheets.html

 

Also start your own thread in the relevant bank forum and have a read of this:

 

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

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