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i spoke to a lady at the customer services office and she advised me that the OFT have given them 8 weeks from the date of the 1st letter to respond to the case. is this true? She also told me that is why most people are ending up in court because they don't have the time to sort the claim out, is this true? i'm supposed to be going to the court to claim my charges on the 11th April, but she advised me that it may be better to hang on then i will save myself having to find the money for the court costs. I'm stuck, i was thinking of writing a letter stating that i will give them to the end of april to offer me the full amount of charges i am claiming but don't want to leave it that long and still have to take them to court. Any advice?

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Any advice?
Yes - ignore them. What a load of cob*lers customer services spout out these days...

 

The OFT have not given them any timelines for sorting out complaints, indeed the OFT can only make recommendations...

 

You have set a timetable for your claim:

  • 2 weeks for prelim
  • 2 weeks for LBA
  • Then you raise your claim in the court

If they give you any more garbage just ignore them. Another piece of advice: don't call customer services - deal with the bank by letter. Good luck.

Alecto, Magaera et Tisiphone: Nemesis on Earth is come.

 

All advice and opinions given by Spiceskull are personal, and are not endorsed by Consumer Action Group or Bank Action Group. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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hi thank you for your advice, the only reason i phoned was because i've sent my 1st letter and my LBA and not heard anything they said on the phone they'd recieved my first letter 20th march but they hadn't even had the decency to respond, not even a letter to say i recieved your letter.

anyway thanks again

 

Linzi

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A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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Go and get those pretty pennies........... Dont delay. Start today. Fendy xxx

NATWEST BANK CLAIM - £16,100.00 WON

ABBEY BANK - £5500.00 WON

CAPITAL ONE VISA - £1800.00 WON

HUBBYS CAPITAL ONE VISA £2012.00 WON

TOTAL WON TO DATE: £25,400

*************************************************:D :D

NATWEST BANK -CLAIM 2 PRE 6 YEARS- ONGOING

ABBEY BANK -CLAIM 2 PRE 6 YEARS - ONGOING

YORKSHIRE BANK - AT SAR STATUS

HALIFAX CREDIT CARD - AT SAR STATUS

PLENTY MORE TO START LATER.

STRENGTH IS SOMETHING YOU CHOOSE IN LIFE, ITS A CONSCIOUS CHOICE YOU MAKE, YOU ARE NOT BORN WITH IT. YOU LEARN IT.:D :D

 

STRENGTH, YOURE NOT BORN WITH IT, YOU LEARN IT :confused:DUE TO WHAT LIFE DOES TO YOU. :)

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thank you park and fendy, i will keep to my timescale, i'll be off to the court to file a claim in about 1 1/2 weeks. I was going to do this last september but chickened out, the bank isn't going to be so lucky this time, not now i've got people to advise me when i need it.

thank you

 

Linzi

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You have all the help on here that you could ever want or need. Thats what we are all here for. To help our follow man claim back what is rightfully theirs. Best of luck.......... truly. Fendy xxx

NATWEST BANK CLAIM - £16,100.00 WON

ABBEY BANK - £5500.00 WON

CAPITAL ONE VISA - £1800.00 WON

HUBBYS CAPITAL ONE VISA £2012.00 WON

TOTAL WON TO DATE: £25,400

*************************************************:D :D

NATWEST BANK -CLAIM 2 PRE 6 YEARS- ONGOING

ABBEY BANK -CLAIM 2 PRE 6 YEARS - ONGOING

YORKSHIRE BANK - AT SAR STATUS

HALIFAX CREDIT CARD - AT SAR STATUS

PLENTY MORE TO START LATER.

STRENGTH IS SOMETHING YOU CHOOSE IN LIFE, ITS A CONSCIOUS CHOICE YOU MAKE, YOU ARE NOT BORN WITH IT. YOU LEARN IT.:D :D

 

STRENGTH, YOURE NOT BORN WITH IT, YOU LEARN IT :confused:DUE TO WHAT LIFE DOES TO YOU. :)

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Guest NATTIE

well, i have posted in the Bank Workers section the reason behind this timescale and i do know that when a claim is validated a letter seems to be sent out within 21 days. It is not incorrect in what is being said but at the same time the advice is always stick to the timescales you have set.

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Well said NATTIE.

A person is only as big as the dream they dare to live.

 

 

Good things come to he who waits

 

 

Its your money taken unlawfully from your account and you have a legal right to claim it back.

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i suppose if i waited for their letter they'd offer me a stupid amount where as if i carry on using my timescale then it'll go to court and they will have to pay the full amount + interest + charges

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