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    • Hello, I need some advice / help regarding a dispute I have with Sofology. Not another one I hear you cry! We bought a sofa from Sofology after seeing one in their showroom and falling in love with it. The sofa is less than 4 months old. We complained about the quality of the sofa: excessive wrinkling of leather insufficient padding improperly installed They sent a technician round who met with my partner who was mentally unwell at the time. Shortly after she was admitted to a mental health hospital for treatment but is safely back at home now. She was dealing with Sofology, but I have taken over as she is currently not able to cope with this and many other day to day tasks. Some photos below: [img]https://i.imgur.com/9JQVv9A.jpg[/img] [img]https://i.imgur.com/sn8h7cn.jpg[/img] [img]https://i.imgur.com/sn8h7cn.jpg[/img] [img]https://i.imgur.com/sn8h7cn.jpg[/img]   Sofology closed the case after their visit stating their technician found nothing wrong with the sofa. I wrote to Sofology asking them to reopen the case and provided various photographs. An extract from my email: I am not content with the response from your technician. The sofa was delivered in July this year. It is less than 4 months old. I understand leather is a natural material and stretches over time but, the stretching the sofa has suffered is excessive given it’s age. Our sofa is not as firm as the one we saw in your Cambridge showroom and the condition of the leather (it’s tightness) is also worse, despite presumably many people sitting on the showroom sofa to test it. I would go so far as to suggest ours is made to lesser standards, with looser fitting leather and less/softer padding. It is worth noting that these issues are localised to the two seater segment of the corner sofa. The corner section and single seater return are not affected in this way. This demonstrates that the problems are not prevalent across the entire sofa, and that the manufacture of the two seater section is of a lesser standard. I trust the information above is enough for you to reopen the case and send another technician for a second opinion? Their response to this appeared to by some standard wording about this is normal; you need to sit on different seats and rotate the seat cushions blah blah. If they had bothered to look at my case in detail, they would have seen the cushions are fixed. I've just written back to Sofology with a stronger tone informing them they have not adequately addressed my concerns. That the sofa they have supplied is of unsatisfactory quality. It is of lesser quality than the sample sofa we viewed in their Cambridge Showroom. That they must re-open the case and that these issues remain raised within 6 months of receiving the goods.   I feel like this is just the beginning of a long uphill battle. Any advice would be greatly appreciated.   With best wishes,    
    • Hello Kyosanto   Yes - Not planning on speaking to them ever again!! From now on, everything will be in writing as you and dx have advised. I have indeed sent a SAR to Moneybarn.   I terms of the car - I jumped in with 2 legs and and at the time I was able to afford the car. I would like to keep it, continue on making payments and clear arrears.    Thanks for your assistance. 
    • Thanks for answering my post - much appreciated   dx -  I have sent a SAR to Moneybarn.   The letter I got was from DWF Law LLP stating they represent Moneybarn.   The agreement is 60 months. First payment was made in June 2020. To date I have made 12 payments between June 2020 to Oct 2021. (Sorry I am dyslexic and my maths isn't good enough to calculate 1/3☹️   Noted - I will not communicate with Moneybarn / dwf verbally.    Apart from the SAR, shouldn't I be applying for a Time Order?   Regards LH2021            
    • I've amended your particulars of claim to remove some detail. If you are happy then issue it immediately. I think their letter effectively acknowledges your letter of claim and that the protocol has been complied with and that they waive their rights on this point. Who signed their letter to you?
    • Is this ok for the particulars of claim?   I also sent the letter of claim by email yesterday and got this response today: I apologise if this is a stupid question, but does this mean I can proceed on MCOL immediately? I have read many of the Hermes stories on this site but do not remember seeing a case where Hermes rejected the letter of claim so quickly.
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LastLaugh V Woolwich-Help Not what I expected!


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Hi can anyone advise me? I sent my SAR along with cheque which was returned with a standard ........we are so sorry that you are unhappy blah blah blah. Today I have received a letter from The woolwich with a summary of charges from 31/01/05- 21/11/06 - Total £2562.00. No other information. Is this correct?

Please help!:confused:

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Guest Battleaxe

No, it is in correct. Write back to them remindin them that the clockl started ticking two days after the date of your original letter, return the monjey and insist that they comply with the SAR and that you are reporting this matter to Information Commissioners Office. Tell tham that if they do not comply within the time allowed by the DPA and your original request, you will not hesitate to commence legal actioon for non-compliance

 

Keep to you original timelines and do not allow them to divert you. You are in control, not them and their stalling techniques

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To be honest a lot of us have in the past received such summaries of our accounts which have been spot on for charges taken from us however there was concerns from members who had in the past had charges refunded so you can still ask for more info regarding your SAR however if i were you i would start the process of asking for my money back the sooner you get your prelim and LBA sent of the sooner you can issue court proceedings because im sure you are aware if you read other posts the woolwich do not budge unless court papers are issued they will drag their heels at every chance they get !

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Amanda

 

Surely the Woolwich should send you statements going back six years based on your SAR-otherwise how can you be sure that the figures that they given to you are accurate and complete?

PPMAN159

 

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Thank you everybody for your help, the problem I have is that I have charges for only two years and I dont know if there were any charges before this. Shall I send an LBA for the amount in the summary for the two years and also send a letter asking for the other information as per my SAR request?

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If it was me I would send out the SRA first just to see if there are any other charges due back to you.

 

Then you can amalgamate these in the one LBA-might be easier to track.

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PPMAN159

 

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hi ppman, i didnt find this site until after i sent my sar and in the letter i used it just said list of charges, i took their word for it, it sounds about right, cant be bothered waiting longer for statements, if it turns out that its incorrect and they owe me more then i will take them to court, as i already am at the mo.

 

amandax

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I used the list they sent me as the basis of my claim with no problems.

 

How was the SAR worded? did you actually ask for copy statements? or just details of the charges? if the second, then technically they have complied with your request!

 

Mat

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yeh mine was worded to say list of charges, as i got it from another site, but im ok with that, i think if they have put anything on that list thats inaccurate then they are liable, so its in their best intrests to be honest with it.

 

ive now filed my court claim so im happy

 

amandax

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Thank you PPMAN, I have called them and they say there are no other charges. I have just gone to the templates library to use the template letter requesting the charges and there is a part which talks about overdraft interest. I dont know how much this is because I just got a summary of default charges. What shall i do just not include the interest?

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I just received my list of charges. They are all correct however they do not include the interest charged to me that was solely due to the accumulated unlawful charges taken me into unauthorised OD on three occassions during the 6 years. I only notice this as I did have statements pertaining to those particular periods and cross referenced.

 

For me, it wasn't a great deal of money however I'm sure the interest charges (they add it monthly on a basc current account) would add up to a lot for many of these claims. Therefore, unless I'm much mistaken, these interest charges will only come to light for most claimants unless they have their actual statements provided.

3 Active Claims:

Barclays Refund of Bank Charges (Sole account) - Applied to lift court ordered Stay

Barclays Refund of Bank Charges (Joint account) - Awaiting court date

Barclays Refund of Bank Charges (Joint account) Pre-6 yrs- LBA sent.

 

 

3 Wins :

Barclays t/a The Woolwich (Data Protection Act breach costs & compliance)

HSBC (on behalf of brother)

Settled Out of Court - £3,874.76

Alliance & Leicester (on behalf of friend)

Settled Out of Court - £723.41

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on ur list of charges did they abrvieate what the charges were such as RC, OD, etc, because if so then the daily overdraft is OD, i phoned and they confirmed this is ontop of the charges ie, £3 a day

 

amandax

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  • 2 weeks later...

Can anyone advise? I have received the response to the first letter asking for repayment which is exactly the same as the letter I received for the SAR request. It also says they aim to resolve this matter by 11th May. Shall I send out the LBA?

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It would appear that you sent your request for repayment to them on the 4th April and as such they should have until the 18th to reply.

 

As they say that they intend to resolve the matter by the 11th May this is well outside the 14 days that they have been given so I would start preparing to take to them to Court via the MCOL.

 

Do not be dictated by the banks timeframes-stick to those that you know to be correct.

PPMAN159

 

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