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Hi, im a new meember and would like some help please, i don't really know how to go about this, i have read the stuff on site as from what i undestand, i send a letter requesting for allmy bank statements at a charge of £10, then after that i sent the prelininary letter requesting frot he refund. i though there are forms i have to fill in, please let me know if this is right.

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Hi Mercedes

I was new on here a couple of months ago now but once you get your head around it, its really good. The mods and gold account holders will help you a lot but some of the basic account customers can answer your questions as well as they are going, or have been, through it all.


The best place to start is in the FAQ's on this site, then i found it good to go throught the step by step proces, also on this site. What you wrote above is the proces for the first couple of stages. I find it good to get the next stage understood before you are actually there and when you get the letters etc you know what to expect.



I WON £530 - See how Here: http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/65986-neil-lloyds-tsb.html

If i have been helpful, please click my scales (bottom left!)

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