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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Hi

Just wondered if anyone had any advice for me. I have sent though to the hsbc the spreadsheet of charges claimed against my account. I asked for a response within 14 days, which is today and have heard nothing. I was told the bank had received my letter on the 20th March and it was being looked at but they were within their rights to take 8 weeks before issuing a reply. Should I go ahead and proceed with the samll claims like I told them I would or wait the 8 weeks????? Any advice very welcome!!!!

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Hi

Just wondered if anyone had any advice for me. I have sent though to the hsbc the spreadsheet of charges claimed against my account. I asked for a response within 14 days, which is today and have heard nothing. I was told the bank had received my letter on the 20th March and it was being looked at but they were within their rights to take 8 weeks before issuing a reply. Should I go ahead and proceed with the samll claims like I told them I would or wait the 8 weeks????? Any advice very welcome!!!!

 

Hello and welcome, stick to your time table not theirs. If you sent the prelim then you need to send the LBA which is in the template library.

I advise you to read the FAQs and the step by step instructions linked in my signature. These will guide you through the whole process. Start a thread in the HSBC forum and post your questions/progress there.

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Hi Nellie,

 

Welcome to the forum.

please start a thread in your banks forum,title it Nellie v HSBC;

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=10

The banks will try and delay and asking for more time is one of their tactics.Stick to the timescale given in the templates library and don't let the banks push you around.

 

Please take time to read the faq's

use the template letters.

 

LINKS....

FAQs....

Templates Library....

There is also live chat, visit if you need any quick advice.

http://www.consumeractiongroup.co.uk/forum/chat/flashchat.php

Finally good Luck.

Happyolddog.

 

If my advice helps please tip the scales, left.

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