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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Something weird has happended??


Toffeemania01
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I have a claim filed through the courts with Lloyds TSB. I am at the stage where it has been served but Lloyds have until the 9th April to acknowledge/defend.

 

I have just checked my online personal a/c (a/c I am claiming for) to find a payment of £582.02 has been credited with the description of F/FLOW/********** ( * thus representing 10 numbers) it's also a transfer as if it's internal. Bearing in mind I am claiming a total of £1,700.

 

Normally I can check my statement history, however all of a sudden since this payment has been made i can't check further than 1 statement. It comes up with an error message 139148 - There are no further statement sheets available online.

If you require any more information please contact your branch.

 

Now my joint a/c is linked to the same online screen and as I am not claiming for any charges on there, I can still check previous statements and all seems fine and dandy. So it can't be a system problem.

 

Do you think this is a partial payment from Lloyds as I can't think it will be anything else?

 

I have read normally the standard goodwill is around £750 if claiming over a £1000.

 

Can anyone advise?

 

Thanks

 

Toffee ;)

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Hope so!

 

If I phoned the bank would they tell me what this payment is?

 

I don't want to send a letter saying I will accept this as partial payment if it's not...

 

What's the next step for me?

 

Thanks

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Exactly the same as me on the website issue, i have sent my LBA and got the standard response two days ago. I can only access 3 statement sheets and then get the same error message.....

 

 

space.gif Sorry we are unable to progress with your request

The following error occurred

1) 139148 - There are no further statement sheets available online.

If you require any more information please contact your branch

 

also the drop box has only two options in it now ,"print" or "download" statements ....the search facility has been removed.

 

everyone check their online accounts and see if you have full access to your statements in disputed accounts.

 

 

pip pip..........

 

 

 

dan........

Preliminary request sent to lloyds 7.3.07

LBA sent to lloyds 21.3.07

N1 form filed at the court 4.4.07

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It's the same with my account but that's not in dispute (yet).

C1 - letter requesting refund of PPI (£2875.60 before interest, £3281.38 with interest) 16/08/07

C1 - letter requesting refund of charges (£48.00 before interest, £54.11 with interest) 16/08/07

C1 - £48.00 credit to card account as 'goodwill gesture'

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