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i have just spoken to a&l about more chares on my acount and just asked why i had not had a reply to my 1st letter they have no record of it yet i have proof of deliver ,they have not draw on the £10 cheque i send saying my acount was over drawn one day after paid !!! what do i do now

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Was this the SAR? Telephone them and explain that you have proof of delivery (you can print this off the internet and send it to them if necessary). Explain that, regardless of their statement that they haven't received your claim, you have proof that says otherwise and the '40 day' clock is ticking for them. The banks are so full of it, and they'll try any delaying tactic possible. Stick to your timetable (40 days for SAR) regardless of their silly claims. Good luck - hedgey xxx :p

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Thing is though, you've actually got proof that they received the SAR in the first place. The fact they haven't cashed the cheque is their problem (perhaps they're being generous????!!!!) You, on the otherhand, have proof that they've already received the request ............ so the countdown starts from the day they signed for it!!!! Remember - it's your claim and your timetable............NOT THEIRS!!!!! Good luck mate xxx :p

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