Barclaycard not sending statements

[beverleyt]

Hi, this is my first time posting here. I sent Barclaycard a letter on 19th Feb as well as a £10 cheque. They banked my cheque on 9th March but I have not heard anything from them. I didnt know my account number as the account was closed but I gave them the addresses I lived at whilst using the card as well as my date of birth. It has been 42 days since I sent it so should I write to them or report them to information commissioner?

[dduk022]

I've just come off the phone from Barclaycard for exactly the same reason. I sent a request on Feb 13th and it was received by them on the 14th which means that their 40 days is over.

 

The girl I just spoke to told me that the 40 days counts from when my request was processed. Apparently, they didnt start dealing with it until March 1st, so she says it'll be 40 days from then.

 

I told her I didn't think this was correct, but could someone please confirm. Is it 40 days from when the letter was received, or 40 days from when they start dealing with it?

 

Any advice would be much appreciated.

[Nuno21uk]

Hi there.

 

Exact same position as you guys. I have been trying to get my statements from them as well and have been told my details (old card which i got rid of in 2004) had been deleted.

 

According to our good law they should keep details on record for 6 years. So they are blatantly taking the proverbial.

 

They told me to right to Carl Nuttal and he would come up with an estimate of charges for me????? Haha unbelievable..........so i sent a letter today with my OWN estimate demanding they pay in 14 days.

 

Ill keep you posted. This seems to be their new tactic

[Advoc8]

I've just come off the phone from Barclaycard for exactly the same reason. I sent a request on Feb 13th and it was received by them on the 14th which means that their 40 days is over.

 

The girl I just spoke to told me that the 40 days counts from when my request was processed. Apparently, they didnt start dealing with it until March 1st, so she says it'll be 40 days from then.

 

I told her I didn't think this was correct, but could someone please confirm. Is it 40 days from when the letter was received, or 40 days from when they start dealing with it?

 

Any advice would be much appreciated.

 

40 days from receipt of request (or ID if requested) and fee. Send them one of the non-compliance letters from the library.

[dduk022]

Thank you. I felt sure it was 40 days from the date it was received, but just wanted to check that to be double sure! Non-compliance letter in the post tomorrow...

[beverleyt]

Thank you everyone. I shall send the letter tomorrow. Because I don't know my account number should I change the heading to Barclaycard Statements or something similar?

[Advoc8]

Thank you everyone. I shall send the letter tomorrow. Because I don't know my account number should I change the heading to Barclaycard Statements or something similar?

 

That would be fine.

[beverleyt]

Thank you very much

[animaleyes76]

Don't listen to them. My SAR expires today and i had 4 accounts with them. To date I have had details of one account in full, May 2004 onwards for another one and nothing for the other two.

 

Their customer service people (and team leaders) say "There is nothing we can do. We do not HAVE to comply in 40 days and that i should write a complaint letter (Already done that)

 

Court action for non compliance on way.. God i am annoyed but they are wanting us to get frustrated and stop.

 

Good luck!

[PPMAN159]

Maybe someone should send a copy of the Data Prortection Act to all of the banks-or failing this how about compling a list of all of these breaches of the act and sending it to the Information Commissioners.

[animaleyes76]

I was thinking about whether it might be time to do what "Battleaxe" has does for MBNA and arrange a mass complaint to the ombudsman etc

[PPMAN159]

I dont see what harm it can do.

 

Then by doing this then the Ombudsman will see not only get an indication of the amount of people that are in the process of reclaiming but also the fact that Barclays,MBNA,Crapital One etc etc are all abusing the terms of the DPA by not replying within 40 days of the receipt of the SAR.

[MCPR82]

Count me in Boys & Girls !!!

[beverleyt]

Well I sent the non compliance letter and just got a compliments slip returned with my letter saying 'Please provide yout barclaycard account number. Thank you'. In my first letter to them I stated I didnt know my account number but gave them my date of birth and previous addresses. In my second letter I didnt state this as I presumed they would have my first letter on record. Do I send them my first letter again or just complain straight to the IC?

[PPMAN159]

Nice to see that Barclays take these issues seriously by using a compliment slip rather than a letter-still they mau have charged you if they had sent a letter.

 

I assume that the cheque was not a Barclays one as they would have been able to get the details from that.

 

In the days when we can send men into space and find cures for severe illnesses surely one of the main highstreet banks must have a system to locate an account number from a name and address-or am I dreaming?

[beverleyt]

You'd think so wouldnt you? No the cheque wasn't a Barclays one it was Lloyds. I think I'll send my first letter again and a covering letter saying I first sent this in February and give them 7 days to send the statements. Does that sound about right?

[100mel]

I was in the same position having made my request in mid Feb. I sent them the 7 day letter threatening court and reported them to ICO. This seemed to do the trick and statements turned up this morning

 

Mel

[Blueloobylou]

This definately seems like a new tactic by Barclaycard. I have received my statements only going back to June 2004 and they are telling me it could take 6 weeks to send the rest. I sent the non compliance letters from the templates library and they still havent sent me my statements or even bothered responding to the non compliance letters!

 

Im now going to report them to the ICO and threaten them with court. Letters in the post tomorrow!

[lady chatterley]

hello I too have had the same treatment of them not going back beyond June 2004 and they will send the following statements within 6 weeks, so I should send a non-compliance letter now to demand the rest?