Lloyds reply - no offer - do we go to LBA?

[Mr Badger]

Lloyds replied to our initial letter in which we queried the amount of charges for going over the overdraft limit - as much as £90 in one instance - and asked them to refund the difference between these and the true cost to them of administering the occasions on which the limit was exceeded. They merely say that these are the 'prices' for opereating the account and refuse to cancel the charges. The step by step guide advises going on to the 'Letter before Action' stage if they don't reply, but I am unsure what to do now that we have had a reply which does not actually answer our request or make an offer. Do we now proceed to the 'letter before action'? Your guidance would be most appreciated! Thank you.

[livelylad]

Lloyds replied to our initial letter in which we queried the amount of charges for going over the overdraft limit - as much as £90 in one instance - and asked them to refund the difference between these and the true cost to them of administering the occasions on which the limit was exceeded. They merely say that these are the 'prices' for opereating the account and refuse to cancel the charges. The step by step guide advises going on to the 'Letter before Action' stage if they don't reply, but I am unsure what to do now that we have had a reply which does not actually answer our request or make an offer. Do we now proceed to the 'letter before action'? Your guidance would be most appreciated! Thank you.

 

Hi send the LBA, ask for the whole amount back and not the difference between the charge and the actual cost.

[Guest Niklowe]

here Mr badger

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/92-3-letter-before-action.html

[Mr Badger]

Thanks Lively Lad - much appreciated.

[Mr Badger]

Thanks Niklowe - will edit and send

[livelylad]

Cool, start a thread in the Lloyds forum please.