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O2 - problems with faulty phone


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My son (aged 15) bought a Motorola ROKR E1 phone at the O2 shop in Scarborough in February, 2006. Within the initial guarantee period the phone failed and he took it in for repair.

It was sent to the O2 repair shop and some time later he received a phone call to say that the phone had been returned. He went to pick it up some ten days later, after a phone call to say that it had been repaired but when he checked the phone outside the shop he found that the internal clip that held the memory card was missing. He immediately took it back into the shop and it was then returned again to the repair shop. Unfortunately, however, they were unable to find the missing part and some two and a half weeks later he was given another phone - a Razr V3 latest model which they claimed was new. It was, however, definitely second hand and did not have a charger, instructions or any other cables I.e. head phones, USB cable. Within two days this “new” phone had failed and he took it back to the shop. This morning he received a phone call to say that they wanted £84 to repair this “new” phone. We do not see why we should have to pay this amount for a second-hand phone which can be purchased cheaper elsewhere, also considering it is not his original phone and the electronics had been refurbished in the V3 which had failed after only two days.


Any comments would be appreciated.

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