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Virgin Money a/c - MBNA

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I have been trying to close my Virgin Money account for the last 3 months, only to be sent statements with a balance still showing on the account.

I have also discovered that my bill was issued on 26th March and I received it on 31st March, so before I even start they will charge 5 days interest on this.


I called them last month to ask what the full and final amount to pay would be and they told me £31.69 so I paid it there and then. Again, I asked them to close the account.

This month I get a balance of £32.29 to pay as last month's balance is showing £63.39 on the account - not what I was told on the phone.

This is a joke.

I have just called them and asked them to explain themselves and after holding for about 5 mins, they have confirmed that they will wipe the outstanding charges and the account will be 0, and the account closed.


Hopefully this will now clear the matter up - and I'll get another letter!

Happy now, but we will wait and see what happens next month ....

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Hopefully this problem is solved now.






I am not a legal expert my advice is given without prejudice and is purely my opinion only. If you are in doubt please seek professional advice.

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