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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 160 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Bates Vs Lloyds


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HELP We have managed to to get LLoyds to offer us the standard £750 but when I went to send the letter back telling them we will be getting all our money back (£3260) we are unable to find it to get the correct wordingfor the template to send back. What would be the best way to go forward here as we are unsure of the offer letter??

 

Also in offering the cash back has anyone accually had the money taken back from thier account.

 

Many thanks

 

ian

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Hi Ian

Have a look at the following link, there are several letters to choose from:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejection-settlement-offer.html

 

No-one as far as I know has had the money taken back off them.

 

Good luck, let us know how you get on.

Barty:)

I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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  • 1 month later...

I have got to the AQ and section G and was looking at taking the new AQ strategy. I was all ready to post this off and saw the section regarding stays. My question is if taking the new strategy do I need to include the text requesting a stay is not granted?

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Cheers Jen hope to be sending mine tomorrow! Just like to be sure about this issue of avoiding a stay. I to have ticked the box but there was also the other bit of text that has been suggested in the sticky.

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  • 2 weeks later...

I have today recived the letter from SC&M informing me that they intend to pay up the full amount full and final including court costs of £120 a week after sending my AQ questionaire off along with my £100.

 

The first question that I have is due to me having just sent off the second cheque along with my AQ will the courts refund this or do I have to claim this from SC&M?

 

Also I take it that I have recived the standard letter telling me the 7 points i agree to. Should I sign this or do I reject it??

 

Almost there !!

 

Ian

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The high lights are

1 how much going to pay and where

2 full and final settlement

3 confidential between parties

4 agree maintain account with the bank within agreed limits in accordance with terms that govern the account.

5 i can avoid these fees if I increase my overdraft before I I try to make any payments that would take me over my current limit.

6 make contact with local Lloyds arrange a review

7 notify the court as soon as any payment is made.

 

Are these standard things should I sign??

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Guys any idea what I can say in this letter as my brain is a complete blank at the moment! Just looking to get the extra £100.

 

fax them a letter asking if thier offer includes the £100 you paid in the court on such and such a day.

If I have managed to help you in anyway then please click my scales

 

:eek::evil::-D

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  • 4 weeks later...

This should be the last question I have for now untill I tackle Barclays. Lloyds have paid up but I have to inform the court of this Is there anything that I should include in this letter or has anyone got a template that would be even better.

 

Many thanks

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This should be the last question I have for now untill I tackle Barclays. Lloyds have paid up but I have to inform the court of this Is there anything that I should include in this letter or has anyone got a template that would be even better.

 

Many thanks

 

Send a letter with the claim number and inform the court that you wish to withdraw the claim.

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