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Help re: Lloyds please!


stripeuk
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Hi, I have sent my initial request for repayment to Lloyds (giving them 14 days) after 10 days I have received a letter from them - sorry I am not happy, blah, blah, bah... but they also say that they hope to respond to my complaint within four weeks.

 

Now, do I:

  • Ignore their letter, wait for the 14 days and send letter two
  • Reply to their letter reminding them I wanted a reply within 14 days
  • dont reply and wait 4 weeks to see what response I get then send letter two
  • any other suggestions??

thanks for your help.

Lisa

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