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B&q - Advice Needed


leanne Mccall
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Hi Guys,

 

Need help asap as I am going into B&Q this morning. Here's the issues:-

 

Had a bathroom design last Saturday the "TORONTO" suite. Total of bathroom suite (without fitting) came to £1156.00. Didn't purchase/order bathroom till a week later Friday just gone. Lady from the bathroom department took my order ran through my details and took me to the cash tills to take full payment.

 

I then got a call (yesterday) from PGH (Suppliers to B&Q) sttaing as a "courtesy" call then a few items of my bathroom suite were "out of stock"!. As you can imagine as i was furious, she advised me B&Q should of know this. I immediately rang B&Q and spoke to a duty Manager who did say she would investigate it but If we could to go in today to chose another bathroom suite on or around the price I paid.

 

I need to know please what legal act have they broke, is it the the "sale of goods act". I think i am entitled to a full refund but I am entilitled to any compensation/gesture of goodwill?.

 

I want to be fully armed when I go into see her this morning.

 

 

Leanne

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I don't know why you're so angry and thinking that you deserve compensation - its only a day after you ordered it that you were informed that parts were missing/not available, its not like its two months down the line and they've only delivered 3/4 of a bathroom suite. Yes you will be able to ask for your money back, there should be no argument surrounding this in any way whatsoever.

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If you want my advice.. don't buy a bathroom suite from b&q, focus, or homebase (or any of the other big warehouses). Go to one of the plumbers or builders merchants. They know more, their products are generally better (made in different countries etc), so try and get a refund from b&q, which I would think they'd do, just say to them you can't find another suite you like, then shop around.

 

PM me if you would like further information.

 

I know about this, I've sold them for a few years.

 

Matt

Power tends to corrupt; absolute power corrupts absolutely - Lord Acton.

 

Advice offered by MattyH is without predjudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt. Please research any information I have offered, as I will not be held liable for any incorrect advice i've given you.

 

<--------- If my advice has helped, please tip my scales. 8)

 

For Further advice come into the Chat Room: http://www.consumeractiongroup.co.uk/forum/chat/flashchat.php

FAQ's : http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

Step By Step Instructions ; http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

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Thanks Matt

 

Really appreciate POSITIVE comments from you!. I know,should of known better to buy off B&Q had a bad experience with them a few years ago when I bought kitchen off them.

 

May be in contact with you very soon. Went into B&Q this morning they said they were trying to find me another bathroom suite similar to the one I purchased. Well see?. Thank you once again.

 

Leanne

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Hey leanne,

 

Which part of the country are you in ???

 

Im a plumbing and heating engineer. Go to Grahams the plumbers merchants and choose a new bathroom suite from their extensive range.

Let me know what you have chosen and where from and I will arrange for you my full trade discount. usually around 33%.

Just cos Im feeling generous, and the fact that I hate B&Q.

 

 

Hunger

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Blacksheep1979

 

Ok! heres how it is.

Leanne has got all excited about her new bathroom suite, most probably spent hours in B&Q choosing and deciding ( Had over more like) escorted to the tills to pay upfront for goods that will take 6 to 9 weeks to arrive, if they arrive at all. Then to receive a call saying sorry we no longer stock certain bits of your bathroom.

 

Id be damned furious. Wasting my time .

 

So there.

 

Hunger

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Blacksheep1979

 

Ok! heres how it is.

Leanne has got all excited about her new bathroom suite, most probably spent hours in B&Q choosing and deciding ( Had over more like) escorted to the tills to pay upfront for goods that will take 6 to 9 weeks to arrive, if they arrive at all. Then to receive a call saying sorry we no longer stock certain bits of your bathroom.

 

Id be damned furious. Wasting my time .

 

So there.

 

Hunger

 

well maybe if more people in this country had a bit more chilled out attitude and didn't get worked up over simple things we'd be in a better situation. Also this littigation culture that we seem to be getting from the US is a disgrace, people wanting compensation due to 1/2 hour wasted if that and being promptly informed - I think its ridiculous.

 

So there. :p

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IMO. Get a full refund, chalk it down to experiance, and walk away.

 

Then go to a plumbers merchants and get some proper service.

 

Matt

Power tends to corrupt; absolute power corrupts absolutely - Lord Acton.

 

Advice offered by MattyH is without predjudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt. Please research any information I have offered, as I will not be held liable for any incorrect advice i've given you.

 

<--------- If my advice has helped, please tip my scales. 8)

 

For Further advice come into the Chat Room: http://www.consumeractiongroup.co.uk/forum/chat/flashchat.php

FAQ's : http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/

Step By Step Instructions ; http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-example-step-step-instructions.html

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Delivery time is not a condition of the contract under the Sale of Goods Act, this means that you cannot automatically rescind a contract if the goods are not delivered within a certain time.

 

The only way around this is to make time of the essence in the contract, either at the time of order or in writing afterwards. This basically means giving them a reasonable date by which to deliver the goods and if they are not delivered by this date you will be holding them in breach of contract and claiming a full refund.

 

This way you are making it a condition of the contract.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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