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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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helphelphelp v Yorkshire Bank


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hi im new to this site, so sorry im abit behind, i've just recieved my bank statemnet this morning, i know i can claim back unauth O/D fee but can i claim it back when it used to be £5???

Also i've read in posts that some people are adding on interest to the fees they are claiming back, how do i find out the interst rate i should use?? plus do i add this on to every indivdual fee (sorry if i sound thick)

 

I really need to get this sorted im a single mother on benefits, but since going over drawn and the bank taking stupid amounts of money in fees i have nothing to live on! they take every benefit that goes into my account. i got my monthly statement this morning dated from the 1st March -23rd March i had £386.30 go in from benefits and the bank took £503 in fees as i was already o/d Im still £332 o/d so i cant see how i'll get any benefits next month either!

 

without interest i am owed £2881

 

Someone please help

 

Janine

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Jamie, You don't say which bank it is but if it's YB they have no compassion whatsoever the way they treat people is shameful, they don't care about you or your child. I don't know what the best course of action is but personally i would ring the bank and put the account into dispute and tell them to stop charging me, then i would open another account at a different bank possibly a basic account and get my benefits paid in there, i have been on benefits for over a year now due to illness and i have just changed banks and it was just a phone call and they were changed, then they can't starve you to death next month. then i would use this brilliant site to get all my charges back, unfortunately it won't be quick but you will get them. I'm sure you will get loads more help and advice, so don't worry start your own thread and the guys on here will help you get it sorted.

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I've moved these posts to your own thread Janine so we can all follow your progress more easily. Make sure you send that letter to stop your benefits being taken on charges, as they are meant for you to live on.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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quick update, i changed my benefits into another account so the bank can no longer get to them, i received my 6 year bank statements in two installments may i add!

OK i gave myself a headache going throw all the pages several times to make sure i found all the charges,

 

Now i just need a little advice, i have read on here and other sides loads of opinions weather to add on the 8% interest but I'm really not sure, i don't want this to go against me and then fail at the end of what looks to be a long fight, but after all the charges and BENEFITS they have taken it only seems fair

 

thank you in advance for any help

 

Janine

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You can only add on the 8% when you do your court claim. This is because in theory it is added on at the discretion of the Judge, so before the court stage it should not be used. The reality is that you will probably never get to see a judge, but if you reach the stage of a court claim and settling, YB will pay it if you dig your heels in and refuse to let them bully you. This is because they don't want a judge looking at your claim in court, as they probably have things they'd rather not have to justify in front of a judge.

 

So your preliminary letter and LBA should not include interest at 8%.

The Consumer Action Group is a free help site.

Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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