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BillyS vs Citi

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Okay, time to start a new thread on my new claim.


Probably the same old Citi tactics that i've spent so much time reading about. I must admit i'm not sure how Citi can justify what they are doing from a financial perspective, surely all this delaying and messing around must cost them more than a good percentage of the claims.


I sent my RFP to Salford on the 12th and had the usual, £12 is fair, OFT is great, we win all legal cases, etc etc letter sent to me on the 15th (nice to see they're prompt at this stage, long may it last).


I am just finalising my LBA, my first, and have a question on this section -

I calculate that you have taken £XXXXX plus £XXX which you have charged me in overdraft interest for the sum which you have taken. Total £XXXXX.


I am claiming (trying to) £200 plus the 8% interest mentioned in most of the sticky's. What should the '8%' be referred as in this context, is this contractual interest? and


Should I be including it at this stage?


Finally, In my initial letter I didn't include the £10 SAR fee, can I add that in to the schedule now or put it down to experience and try and do better next time ?




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Thanks for the quick response,


So at this point I should claim just the fees? I have read and re-read those interest sticky pages and thought I was supposed to add the 8% now, ooops, I've put it on all the claim letters, I hope that doesn't cause a problem.

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When I contacted Lloyds recently, I outlined that if they chose to settle they would save themselves having to pay interest which I listed seperately with the 8% figure.


Though with Citi you'll have a fight on your hands, as the chances of them settling early are non-existant at present.


Citi's solicitors are in-house, as such they get paid regardless of our claims or not. Hiring outside solicitors, and going through the process is what costs them money - think it was £60+VAT from what I read at a recent hearing I intended.


The only thing you can be happy about is that people are becoming more aware about the ability to reclaim their charges.... and as a result certainly as of a couple of weeks back Citi were struggling to manage the quantity that has gone their way.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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Thanks Enron.


Well, I re-iterate the advice stated many places on here for anyone else looking at starting a claim, read the FAQ's and the letters and as much info as you can. Looks like i've made an almighty balls-up :-o . I included 8% on all my request for repayment letters, is there anything I should do, most have replied as expected, though one did mention they didn't 'recognise' the 8%.


Should I restart my claims or just re-issue the correct schedule and revised figure with the LBA's which are due out now ?

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I really don't think it matters if you have included the 8%. Some people do this from the start so that they get included in their inital requests. Others use the fact that the 8% will be added to the court claim if they don't settle as a tatic to get the bank to decide to pay up earlier.


Re the SAR fee, I don't think you can add this. This is something you can possibly claim if you win the case and then ask the judge to award costs, based on abuse of process. Lloyds customers are starting to do this (as they normally settle before the first court hearing). I don't think this is possible with citi until a number of cases have shown to have been settled by them once the judge requests full disclosure.


I agree that you need to follow the rules to the letter with citi. It is important not to file by MCOL but direct to the court, so you can supply full information of case etc.

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I don't think it's anything major to worry about.


However would suggest triple checking your figures and dates. Write a letter to Citi stating that if this amount is not refunded within 14 days you will commence a county court claim at which point they will be liable for interest and costs if the claim is found in your favour.


You are limited when submitting your claim with MCOL as to the amount of words/lines of text.




Also be aware that when Citi send a defence they may contest the amount being owed - saying it's upto £50 more/less. This is a tactic to try and unsettle the claimant.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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