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    • The Notice to Hirer does not comply with the protection of Freedoms Act 2012 Schedule  4 . This is before I ask if Europarks have sent you a copy of the PCN they sent to Arval along with a copy of the hire agreement et. if they haven't done that either you are totally in the clear and have nothing to worry about and nothing to pay. The PCN they have sent you is supposed to be paid by you according to the Act within 21 days. The chucklebuts have stated 28 days which is the time that motorists have to pay. Such a basic and simple thing . The Act came out in 2012 and still they cannot get it right which is very good news for you. Sadly there is no point in telling them- they won't accept it because they lose their chance to make any money out of you. they are hoping that by writing to you demanding money plus sending in their  unregulated debt collectors and sixth rate solicitors that you might be so frightened as to pay them money so that you can sleep at night. Don't be surprised if some of their letters are done in coloured crayons-that's the sort of  level of people you will be dealing with. Makes great bedding for the rabbits though. Euro tend not to be that litigious but while you can safely ignore the debt collectors just keep an eye out for a possible Letter of Claim. They are pretty rare but musn't be ignored. Let us know so that you can send a suitably snotty letter to them showing that you are not afraid of them and are happy to go to Court as you like winning.  
    • They did reply to my defence stating it would fail and enclosed copies of NOA, DN Term letter and account statements. All copies of T&C's that could be reconstructions and the IP address on there resolves to the town where MBNA offices are, not my location
    • Here are 7 of our top tips to help you connect with young people who have left school or otherwise disengaged.View the full article
    • My defence was standard no paperwork:   1.The Defendant contends that the particulars of claim are generic in nature. The Defendant accordingly sets out its case below and relies on CPR r 16.5 (3) in relation to any particular allegation to which a specific response has not been made. 2. Paragraph 1 is noted. The Defendant has had a contractual relationship with MBNA Limited in the past. The Defendant does not recognise the reference number provided by the claimant within its particulars and has sought verification from the claimant who is yet to comply with requests for further information. 3. Paragraph 2 is denied. The Defendant maintains that a default notice was never received. The Claimant is put to strict proof to that a default notice was issued by MBNA Limited and received by the Defendant. 4. Paragraph 3 is denied. The Defendant is unaware of any legal assignment or Notice of Assignment allegedly served from either the Claimant or MBNA Limited. 5. On the 02/01/2023 the Defendant requested information pertaining to this claim by way of a CCA 1974 Section 78 request. The claimant is yet to respond to this request. On the 19/05/2023 a CPR 31.14 request was sent to Kearns who is yet to respond. To date, 02/06/2023, no documentation has been received. The claimant remains in default of my section 78 request. 6. It is therefore denied with regards to the Defendant owing any monies to the Claimant, the Claimant has failed to provide any evidence of proof of assignment being sent/ agreement/ balance/ breach or termination requested by CPR 31.14, therefore the Claimant is put to strict proof to: (a) show how the Defendant entered into an agreement; and (b) show and evidence the nature of breach and service of a default notice pursuant to Section 87(1) CCA1974 (c) show how the claimant has reached the amount claimed for; and (d) show how the Claimant has the legal right, either under statute or equity to issue a claim; 7. As per Civil Procedure Rule 16.5(4), it is expected that the Claimant prove the allegation that the money is owed. 8. On the alternative, as the Claimant is an assignee of a debt, it is denied that the Claimant has the right to lay a claim due to contraventions of Section 136 of the Law of Property Act and Section 82A of the consumer credit Act 1974. 9. By reasons of the facts and matters set out above, it is denied that the Claimant is entitled to the relief claimed or any relief.
    • Monika the first four pages of the Private parking section have at least 12 of our members who have also been caught out on this scam site. That's around one quarter of all our current complaints. Usually we might expect two current complaints for the same park within 4 pages.  So you are in good company and have done well in appealing to McDonalds in an effort to resolve the matter without having  paid such a bunch of rogues. Most people blindly pay up. Met . Starbucks and McDonalds  are well aware of the situation and seem unwilling to make it easier for motorists to avoid getting caught. For instance, instead of photographing you, if they were honest and wanted you  to continue using their services again, they would have said "Excuse me but if you are going to go to Mc donalds from here, it will cost you £100." But no they kett quiet and are now pursuing you for probably a lot more than £100 now. They also know thst  they cannot charge anything over the amount stated on the car park signs. Their claims for £160 or £170 are unlawful yet so many pay that to avoid going to Court. When the truth is that Met are unlikely to take them to Court since they know they will lose. The PCNs are issued on airport land which is covered by Byelaws so only the driver can be pursued, not the keeper. But they keep writing to you as they do not know who was driving unless you gave it away when you appealed. Even if they know you were driving they should still lose in Court for several reasons. The reason we ask you to fill out our questionnaire is to help you if MET do decide to take you to Court in the end. Each member who visited the park may well have different experiences while there which can help when filling out a Witness statement [we will help you with that if it comes to it.] if you have thrown away the original PCN  and other paperwork you obviously haven't got a jerbil or a guinea pig as their paper makes great litter boxes for them.🙂 You can send an SAR to them to get all the information Met have on you to date. Though if you have been to several sites already, you may have done that by now. In the meantime, you will be being bombarded by illiterate debt collectors and sixth rate solicitors all threatening you with ever increasing amounts as well as being hung drawn and quartered. Their letters can all be safely ignored. On the odd chance that you may get a Letter of Claim from them just come back to us and we will get you to send a snotty letter back to them so that they know you are not happy, don't care a fig for their threats and will see them off in Court if they finally have the guts to carry on. If you do have the original PCN could you please post it up, carefully removing your name. address and car registration number but including dates and times. If not just click on the SAR to take you to the form to send to Met.
  • Our picks

    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Standingupformyself V MBNA/Abbey CC **WON**


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I Thought I should start myself a thread off. On the 19th March I sent off my SAR, including the the cheque for £10, It was signed for 2 days later. After reading on someone elses thread that MBNA can be quite difficult I sent a 2nd letter to them, (yesterday) enclosing a copy of my driving licence and reminding them of the date I sent the first letter and of the date when the 40 days are up. So now it's just the waiting game, but at least I can now say I belong to the famous (infamous?) MBNA fan club!!! Will keep you posted, I am no good at stress at all !!!!

I am worried though, after struggling with MBNA for a few years last September they finally let me sort out a payment plan with them, I am paying NO interest or charges at present, and making a weekly £10 payment to them. I owe them £3350 ish, which is around £750 over my credit limit (all charges of course) I cannot wait to see my statements as I estimate that a sucessful claim against them should clear this debt off. My worry is, will they withdraw my payment plan when they see I am starting action against them? Any help and advice appreciated. xx

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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Hi Standing,

I have just done the same as you, sent SAR 25th March and just sent a 2nd letter with ID today, I had a win of just under 4k from Natwest recently but i am still a bit new to this forum but as far as i know they would take the charges off the balance, not to sure about the payment plan, in my opinion once they have agreed to a plan they, couldnt change it if you are paying on time and not breaking the agreement, i will read up some more over the w/end and see if i can find out anymore info for you,

 

Good luck keep us posted, i can compare my claim to yours, then with a bit of luck it will be a doddle :D

 

Lee :D

  • Haha 1

:)I am not an expert at this, any advice i give is from reading posts on this site, its all in here somewhere :)

 

:) If i have helped please click the scales:)

 

NatWest Settled 16th february 2007----£3902.67 All charges, costs and s.69 interest

 

MBNA- S.A.R - (Subject Access Request) sent 25th March 2007

MBNA missed deadline, LBA for SAR sent 8th May 2007

CCA request sent 8th May 2007

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Hi Lee. Thanks for replying, excellent news about your Nat West win, I have a little one to claim off them too! I am more than happy for them to put my "winnings" onto my account/card, I want to get out of debt after years of paying them......So, you are just 6 days behind me requesting SARS, we will have to keep in touch and compare notes. xx

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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  • 3 weeks later...

Hi all

As I have said above, sent off my SAR and then a week later sent a copy of my SAR, together with a copy of my ID. Have not heard anything at all yet.

Can anyone recommend a name or an email address of anyone I could write to as I want to send a reminder?

 

xx

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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  • 2 weeks later...

well, 40 days is up on Sunday, (Today is Wednesday) I have been assured on the phone last week that I will receive them by the stated date (call me cynical but we'll see) I have also sent off a CCA request for this account. Today is 14 days, so I emailed every MBNA address I could find, I had a reply... apparantly they are having problems locating my CCA because the account is over 6 years old ! They are right, the account is nearer 10 years old, and used to belong to Abbey National until about 1998/9 ish

Things could get interesting......

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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Hi Standing, i am running 5 days behind you, MBNA said they would investigate my complaint and get back to me by 23rd Aprill with a full response, ha ha ha, its now 27th and nothing, still, they have untill next friday to supply me with my SAR request, we shall see, let you know if anything happens

 

Lee:D

:)I am not an expert at this, any advice i give is from reading posts on this site, its all in here somewhere :)

 

:) If i have helped please click the scales:)

 

NatWest Settled 16th february 2007----£3902.67 All charges, costs and s.69 interest

 

MBNA- S.A.R - (Subject Access Request) sent 25th March 2007

MBNA missed deadline, LBA for SAR sent 8th May 2007

CCA request sent 8th May 2007

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40 days is up tomorrow (Sunday) and this morning I received a letter from Abbey (the card has been MBNA for a few years now, but still goes under the name of Abbey) with a print out of all charges from 22/10/01 to4/3/06. Wonder why they have not sent me curent information?

 

I have a couple questions, please can someone help?

 

I am using Vampiress spreadsheet, "Throughout claim with contractural interest.... What interest rate should I put in? I have been working it out on 24.9%

 

I quote from the letter "We've enclosed details of your statement information. We have only enclosed details since it converted to MBNA. We will forward you statement information prior to conversion within 10-14 days. Please accept my apologies for the delay. On this occasion we have provided the information to you free of chargem as we have not treated your request as a formal data subject access request under section 7 of the Data Protection Act 1998"

 

Question: Am I likely to receive anything from MBNA/Abbey prior to October 2001, has anybody else?

 

Oh !!!!! And they have offered me £820 to be credited to my account, on the basis that this is in full and final settlement of my complaint, Well that's very kind of them, as with the charges I have in front of me they add up to £1795.00 and then with the 24.9% interest on Vampiress sheets another £1500 or so on top of that.

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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and by the way, I meant to say above. They are still having trouble locating my original CCA. It's been nearly three weeks now, and I spoke to someone a couple days ago who said they were having problems locating it as it is over 6 years old !!

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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No one out there then??

 

I sent off a prelim letter today and worked out my charges at 22.48% contractural interest

£1795 charges dating back to October 01, with the above interest at £1363.40, totalling £3158.40

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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Hi Standing, sorry i havent been able to help you out with anything, working away all week can be a pain in the a**e, it looks like you are flying ahead of me now, well my story is that they have missed the 40 day deadline so it gonna be full steam ahead now, with filing with the courts for SAR, and a CCA request, its pretty shocking that they can't even get an SAR sentout 40 days

 

Lee:D

:)I am not an expert at this, any advice i give is from reading posts on this site, its all in here somewhere :)

 

:) If i have helped please click the scales:)

 

NatWest Settled 16th february 2007----£3902.67 All charges, costs and s.69 interest

 

MBNA- S.A.R - (Subject Access Request) sent 25th March 2007

MBNA missed deadline, LBA for SAR sent 8th May 2007

CCA request sent 8th May 2007

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What step next please? Sent off a LBA as my SAR request has not been fulfilled completly. It was posted on 30.4.07,, today is 8.5.07 so the 7 days have now well and truly passed. CCA still has not arrived either, 12 working days for the CCA was 25.4.07

I have sent all my details to Battleaxe to join her mass complaint.

What steps should I take now?

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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Try this number - 01244 574155 - and if they offer to phone you back say 'no thanks I'll hold on'. They should be able to tell you exactly why they've not responded and if you're not satisfied with the answer you should tell them you're lodging a complaint with the Information Commisioner - and do it.

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Interesting letter this morning.

Dear Mrs ***

Account ****

Thank you for your recent request, I can confirm the following our enclosed;

Terms & Conditions

Recent statement of account

 

I am unable to enclose a copy of the original credit application

 

If anything needs clarifying please call us on freephone 0800 389 9002 Monday to Thursday 8-8 and Friday 8-6

 

Yours sincerely

Peter Cross

Customer Assistance Manager

 

So, they cannot send me a copy of my original credit application, I asked for a CCA, which is not the same.. should I follow this up?

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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on the 9th May I received another batch of charges, all in spreadsheet form, but to be honest they give the exact dates and reasons so I don't see the problem in that.

I have amended my prelim letter (I previously stated that I reserved the right to do so) I brought my spreadsheet up to date, charged them 22.48%, as this is what they are charging me. So that's all signed and sealed and ready for recorded delivery tomorrow morning.

I am still waiting for 6 months worth of statements/charges. This I have been emailing about, .... This afternoon I got this reply.

 

What I propose is; I will await our delivery of statements tomorrow and if your information is not included we will assume fees have been have been charged for the missing six months. We will then be able to make you an offer of goodwill in relation to the total fees levied to the account. As I am sure you will appreciate with current the media coverage and general awareness of this matter Abbey are supplying us with copy statement as quick as possible. Apologise once again for the delay and your patience is appreciated.

Thanks

I replied to the email, attaching my latest, amended prelim letter and up to date spreadsheet, I thanked them for their communication, I stated that the missing 6 months almost definately had charges on all of them !!! I also asked them to confirm that they are unable to provide me with my CCA, the letter I received just said they were unable to enclose me with a copy of it.... Things might get a little interesting here!!!

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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oK, here is an update. Received a letter from Rachel Claridge, assistant vice president today, dated 17.5.07.

Dear Mrs **

Account ***

We refer to your recent correspondence concerning default fees on your account. I would like to clairify the situation from our perspective.

We have always set out precisely what our charges are in our agreement with you, as they are an integral part of the terms and conditions under which we are prepared to provide credit facilities THEY ARE UNABLE TO PROVIDE A COPY OF THEIR AGREEMENT WITH ME !!!!

blah, blah.......

Our view is therefore that the charges that you agreed to are valid, fair and enforceable. Prior to July 2006, term 3b of your credit agreement with us clearly stated that you must pay £25 each time your payment had not reached your account within one day of your payment due date, or when you exceeded your credit limit, or when a cheque was returned unpaid.

next paragraph states theyhave provided me with statement information free of charge on this occasion.

We would like to resolve this matter, I have therefore arranged for a goodwill payment of £820.00 to be credited to your account on the basis that this is a full and final settlement of your complaint.

 

£820 is not enough, I wish to clear this debt with MBNA, the charges alone amount to £2017.00 and with the 24.9% interest the amount I am claiming to date amounts to £3495.33.

 

And I still do not have a copy of my CCA

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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On the 15th May I amended my prelim letter as further charges were sent to me, and enclosed with the offer letter above was the missing 6 months statements, with a few more charges on them. What should I do now? My amended prelim letter gave them a further 14 days, taking me to the end of this month. If I send a rejection letter today, do I still send them a LBA?

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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Had an email yesterday, apparantly a letter is in the post regarding my CCA. Should be interesting, didnt arrive this morning. Has anyone had a letter from MBNA regarding the CCA's?

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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Hi standing. I wish i could offer some help, but i've only just sent off a S.A.R / CCA to them. You seem to be doing really well. You've stuck at it even though they're not making it easy. There's a chance i'll be back to ask YOU for help - you'll be a seasoned professional :cool: ! Have you subscribed to anyone else's MBNA threads to see if you can get more help?

 

Hope it all goes well for you :-) .

I'm midway through the tunnel, but getting closer to the light.

 

 

 

Please be aware that i am not an expert in anything!

I may offer an opinion, but the final decision is yours.

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Thanks for your kind words and encouragement.. Yes, I spend most of my time reading other peoples threads (it helps being naturally nosey!)

Keep in touch

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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WHAT SHOULD I DO NOW???

letter received this morning

Dear Mrs Standingupformyself

Request under Section 78 Consumer Credit Act 1974

I refer to your recent request.

Your account was opened directly with Abbey on 19th March 1996. Unfortunately we are unable to retrieve any copy applications made directly with Abbey prior to Abbey prior to the conversion to MBNA that happened during 2001.

The copy of the Terms and conditions I previously provided satisfy the requirements upon lenders as per S.78 of the Consumer Credit Act 1974. If a lender did fail to comply with S78, that lender may be prevented from taking certain steps to enforce a credit agreement (until such time as S78 eas satisfied) but the underlying credit agreement itself, together with the borrowers obligation to repay, remain valid and intact. For the avoidance of doubt, we would like to confirm that MBNA has responded in full to the request you made under S78; and in any event, your credit agreement remains valid and your obligation to repay remains intact.

We trust we have resolved this matter, but should you wish to discuss this matter further please do not hesitate to contact me.

Peter Cross

CUSTOMER ASSISTANCE MANAGER

I won against MBNA, Nat West , Barclays, Barclaycard and PPI payments from Barclaycard

Abbey National still to go.... what will I do with my spare time?

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WHAT SHOULD I DO NOW???

letter received this morning

 

Dear Mrs Standingupformyself

 

Request under Section 78 Consumer Credit Act 1974

 

I refer to your recent request.

 

Your account was opened directly with Abbey on 19th March 1996. Unfortunately we are unable to retrieve any copy applications made directly with Abbey prior to Abbey prior to the conversion to MBNA that happened during 2001.

The copy of the Terms and conditions I previously provided satisfy the requirements upon lenders as per S.78 of the Consumer Credit Act 1974. If a lender did fail to comply with S78, that lender may be prevented from taking certain steps to enforce a credit agreement (until such time as S78 eas satisfied) but the underlying credit agreement itself, together with the borrowers obligation to repay, remain valid and intact. For the avoidance of doubt, we would like to confirm that MBNA has responded in full to the request you made under S78; and in any event, your credit agreement remains valid and your obligation to repay remains intact.

We trust we have resolved this matter, but should you wish to discuss this matter further please do not hesitate to contact me.

 

Peter Cross

CUSTOMER ASSISTANCE MANAGER

 

Standing, this is rubbish and bluster, they haven't got it, they will have problems enforcing it. Remember that if they were to take you to Court they would have to produce the original agreement, which they haven't got! I would send them the default letter and remind them that you do not acknowledge any debt to their company.

 

I think you have struck gold here hun!!

 

I have to shoot out tonight but will check back for any updates later, I hope that others will come on and comment too!

 

Regards,

 

Corn x:)

CLICK ON THE SCALES IF YOU THINK I HAVE HELPED!

 

I AM NOT SCARED ANYMORE!:rolleyes:

 

MBNA - To quote "The Carpenters", We've Only Just Begun..................;):D

HSBC - Settled.

Capital One - S.A.R - (Subject Access Request) issued.

Goldfish - S.A.R - (Subject Access Request) issued.

Tesco - SAR issued.

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