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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Urgent Help Please Lbl


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I know I have been stupid now dealing with this company but was desperate at the time , now in deep**** with these people.

To cut a long story short we took out a loan with these my husband had an accident had surgery and off work for 3 months so couldnt keep up repayments.

We contacted LBL advising them of situation and if they could offer reduced payments which they sent a letter saying yes will accept £30 per week for 4 weeks then review first payment to be made on 29th March which I thought fair enough.

Now today I am sat in tears as dont know what today because in todays post got a letter from them FINAL DEMAND and issuing a default notice and that I have until 12/04 to pay £250.28 which is the arrears other wise they will come and take car.

Please somebody help urgently

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Nobody is going to call you stupid here - We'll just help if we can.

 

Do you still have a copy of the letter agreeing to the reduced payments starting on 29th March?

 

Did you make the first payment yesterday?

 

 

If you made the first payment as agreed, then the chances are that the letter was automated. Ring them and quote the payment information.

 

Please - (if Your username is your real name) - PM a mod and ask for a change of user name before responding - Logbook Loans watch this forum.

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Hi, As lbl said no one is going to call you stupid,there's quite alot of us on this site that have all been there, me included to extent of worse case scenario where they did take my car.Take some time and read all the threads relating to log book loans on site.And please do as lbl said and change username (if its your real name )as lbl do monitor site and read threads, so they would know what you are planning to do next and hit you hard before you have chance to do anything.If you need any information before you get chance to change username you can pm any of us.We are all here to give as much help,advice and support as needed.Keep us informed of any developments,and try and keep sane (i know its hard).

cheers Barbs26.

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  • 2 weeks later...

Hi , sorry for delay in responding LBL , i have today received a letter off them and am so worried as I my husband needs car to get to work.

This is the letter we have received

 

we wrote to you on 29/03/2007 explaining that if you did not comply with the default notice that you would be liable for the total amount due under the agreement , that we would be entitled to seize the vehicle and the agreement would be terminated.

As you have failed to comply with the default notice , we are confirming that the agreement has been terminated as of 13 April 2007 and the payment of the outstanding sum of £1,979.96 is immediately required.

 

Now as I stated in earlier posts about husbands sickness and Logbook loans agreeing that we could pay £30.00 per week which we paid the first week and I wrote and emailed Logbook loans again advising them that we will pay this monthly as this is when we get money and before all this trouble started we paid monthly , so I didnt think it would be a problem.

But now we have received this termination notice today.

Please help someone.

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The problem is, that if you pay monthly, Logbook Loans expect it to be monthly in advance. Are you in a position to pay them anything at all?

 

If you can pay them something, then they might accept a new payment proposal from you. Try it, there's nothing to lose. BUT you must ensure that you pay on time every time, or they will come looking for the car, as they have now issued you with a default notice, which is all they need to repossess the car.

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Have you had the Bill of Sale which Log Book Loans have as security against your vehicle checked?

 

If not if may be worth contacting your local CAB or try and find a specialist Consumer Credit Act solicitor to check it. They have a history of not completing the Bill of Sale correctly and if it isnt done correctly they have no right to seize the vehicle and you are left with an unsecured debt.

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