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    • Hi all. Apologies for the delay. I was writing the timeline out, taking a while as I was checking everything against emails etc… then suddenly today the parcel started tracking again and appears to be magically found and back enroute.    I’ll post up the tracking info screenshots in a sec which kinda summarises the timeline - during the multiple “Enquiry Raised” events there was a lot of emails (most of which were ignored by Evri) before they finally admitted it was lost. And yet now it is back enroute. Utterly unbelievable 🤦🏻‍♂️ So no letter before claim has been drafted just yet…
    • You can SAR them again, to check.   If: a) they dealt with it as a complaint, b) stated that their response was a final response, c) noted that you could escalate it to FOS (and had 6 months in which to do so), and d) Didn’t say “we will waive our right to have to grant permission after 6 months”  Them : you can still take it to FOS but FOS would have to obtain their permission to review it outside of the 6 months (and that seems unlikely)  https://www.financial-ombudsman.org.uk/businesses/resolving-complaint/before-get-involved#:~:text=These time limits are%3A,they had cause to complain)  
    • I just checked the last email from them that I printed out.  It was directing me to a link to files as part of a data SAR (which I never called my request; they did). The email says the link would expire in 3 months.  Now my computer crashed later in 19.  I lost a lot of info. I need to check storage for old hard-drives to see if I downloaded and saved whatever info was in the link.   I have 1 other printed out email from my friend who was a broker. It was dated apx 6w after my first email to broker.  Friend was telling me what to include in a letter to compliance dept.  I don't have a printed copy of my letter - so can't remember if was entitled formal complaint - or their reply.   Will check storage later.  If I have anything useful I will post
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Justice For The People


GLADSTANES
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Hallo all.

 

Frome memory I sent first letter on or around Feb 19. Reply within two weeks was standard rubbish.

 

Sent Martin Lewis LBA and heard nothing so sent a copy last Monday.

 

I intend to file an N1 and would very much appreciate any input to avoid glaring errors on this form.

 

In fact ANY advice is more than welcome.

 

More power to ALL RECLAIMERS.

 

Regards

 

Gladstanes

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Gladstanes,

 

Make sure you have read about filling the N1 claim form. Many people make little spelling mistakes. Make sure your N1 claim form is properly checked for spelling errors. Check the link below:

 

Claim form - N1 claim form:

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/681-4-particulars-claim-n1.html

 

 

Good luck

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  • 3 weeks later...

Hallo again.

 

I was just double checking all charges on my account and I noticed two which I had missed in my original correspondence to LTSB.

 

Should LTSB suddenly credit my account with the amount I have originally requested and I decide that I would like to claim for the extra 90 pounds that I missed first time round what is the best way to proceed?

 

Do I need to claim separately or can I just claim the whole amount through the court?

 

I have not yet completed court claim documents or filed at court.:cool:

 

All input gratefully received.

 

Gladstanes

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Hi

If you have not filed your claim yet you can add it on, any charges up to the point of filing the claim can be added on.

Good luck, let us know how you go on.

Barty:)

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I WON!!!! :D :D :D

http://www.consumeractiongroup.co.uk/forum/lloydstsb-successes/1774-barty-lloyds-tsb.html

 

IF I HAVE BEEN HELPFUL PLEASE CLICK THE SCALES:)

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Hallo all.

 

Story so far:

 

19/02/07: Preliminary letter sent.

28/02/07: Standard reply received from Andover.

03/03/07: LBA sent.

26/03/07: Copy of LBA sent as reminder.

 

No response to LBA at all.

 

25/04/07: Filed paper N1 at Kendal County Court.

Total Claim Value: £984.04 (including s.69 interest and court fee).

 

Cheers

 

Gladstanes

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Hallo again.

 

Just to update you.

 

My claim was deemed served 27/04/07 according to official document from Kendal Court.

 

Received a letter from LTSB which was dated 16/04/07 and POSTMARKED 27/04/07.

 

I received this letter on Saturday April 28.

 

The letter is the one that says "Generally we do not ...but on this occasion... Anyway they are prepared to refund 750 pounds in full and final settlement.

 

I would like to accept it as PART PAYMENT ONLY.

 

My total claim is 984.04 pounds.

 

What is my course of action please experienced and knowledgeable people?

 

All the best to all.

 

Gladstanes

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Have they credited your account already ?

This link should help

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejecting-offers.html

 

Read through the template letters and find the one that best suits your situation.

Hope this has helped, if so, please click the scales

XxXxX

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If I have been helpful, PLEASE click the scales

 

 

You may receive differing advice as people have had different experiences. Please use your own judgement in deciding whose advice to take. If in doubt seek advice from a qualified insured professional. Any advice I offer is done so informally, without prejudice & without liability.

 

 

I WON !!!!

 

 

HERE WE GO AGAIN .... BRING IT ON

 

:D

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Gladstanes templates are here http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejecting-offers.html

You can accept their offer as partial settlement, in which case you will need to adjust your claim once the funds have cleared. I think this is the form you need to adjust your claim http://www.consumeractiongroup.co.uk/forum/bank-templates-library/41901-form-n244-application-notice.html

Alternatively you can just tell them to b*gger off, but personally I would accept the money as part payment on the basis that its better in my hands than in theirs.

  • Haha 1

HAVE YOU BEEN TREATED UNFAIRLY BY CREDITORS OR DCA's?

 

BEWARE OF CLAIMS MANAGEMENT COMPANIES OFFERING TO WRITE OFF YOUR DEBTS.

 

 

Please note opinions given by rory32 are offered informally as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

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Bulletin:

 

750 pounds credited to account this afternoon.

 

Having spoken to the court it appears that I should write to LTSB acknowledging the monies as part payment only and send a copy of that letter to them, i.e . the court. Then I can wait until May 11 to see if LTSB are prepared to pay the balance.

 

The important thing is to let the court know about monies received just in case it ever goes before a District Judge.

 

Gladstanes

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So you now need to use one of the letters in the link provided earlier to inform them that you will only be excepting this as part payment and NOT full and final payment.

XxXxX

If I have been helpful, PLEASE click the scales

 

 

You may receive differing advice as people have had different experiences. Please use your own judgement in deciding whose advice to take. If in doubt seek advice from a qualified insured professional. Any advice I offer is done so informally, without prejudice & without liability.

 

 

I WON !!!!

 

 

HERE WE GO AGAIN .... BRING IT ON

 

:D

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