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    • Hello,   I need some advice / help regarding a dispute I have with Sofology. Not another one I hear you cry!   We bought a sofa from Sofology after seeing one in their showroom and falling in love with it. The sofa is less than 4 months old. We complained about the quality of the sofa:   excessive wrinkling of leather insufficient padding improperly installed   They sent a technician round who met with my partner who was mentally unwell at the time. Shortly after she was admitted to a mental health hospital for treatment but is safely back at home now. She was dealing with Sofology, but I have taken over as she is currently not able to cope with this and many other day to day tasks.   Some photos below: [img]https://i.imgur.com/9JQVv9A.jpg[/img] [img]https://i.imgur.com/sn8h7cn.jpg[/img] [img]https://i.imgur.com/sn8h7cn.jpg[/img] [img]https://i.imgur.com/sn8h7cn.jpg[/img]   Sofology closed the case after their visit stating their technician found nothing wrong with the sofa. I wrote to Sofology asking them to reopen the case and provided various photographs. An extract from my email:   I am not content with the response from your technician. The sofa was delivered in July this year. It is less than 4 months old. I understand leather is a natural material and stretches over time but, the stretching the sofa has suffered is excessive given it’s age. Our sofa is not as firm as the one we saw in your Cambridge showroom and the condition of the leather (it’s tightness) is also worse, despite presumably many people sitting on the showroom sofa to test it. I would go so far as to suggest ours is made to lesser standards, with looser fitting leather and less/softer padding. It is worth noting that these issues are localised to the two seater segment of the corner sofa. The corner section and single seater return are not affected in this way. This demonstrates that the problems are not prevalent across the entire sofa, and that the manufacture of the two seater section is of a lesser standard. I trust the information above is enough for you to reopen the case and send another technician for a second opinion?   Their response to this appeared to by some standard wording about this is normal; you need to sit on different seats and rotate the seat cushions blah blah.   If they had bothered to look at my case in detail, they would have seen the cushions are fixed. I've just written back to Sofology with a stronger tone informing them they have not adequately addressed my concerns. That the sofa they have supplied is of unsatisfactory quality. It is of lesser quality than the sample sofa we viewed in their Cambridge Showroom. That they must re-open the case and that these issues remain raised within 6 months of receiving the goods.   I feel like this is just the beginning of a long uphill battle. Any advice would be greatly appreciated.   With best wishes,      
    • Hello Kyosanto   Yes - Not planning on speaking to them ever again!! From now on, everything will be in writing as you and dx have advised. I have indeed sent a SAR to Moneybarn.   I terms of the car - I jumped in with 2 legs and and at the time I was able to afford the car. I would like to keep it, continue on making payments and clear arrears.    Thanks for your assistance. 
    • Thanks for answering my post - much appreciated   dx -  I have sent a SAR to Moneybarn.   The letter I got was from DWF Law LLP stating they represent Moneybarn.   The agreement is 60 months. First payment was made in June 2020. To date I have made 12 payments between June 2020 to Oct 2021. (Sorry I am dyslexic and my maths isn't good enough to calculate 1/3☹️   Noted - I will not communicate with Moneybarn / dwf verbally.    Apart from the SAR, shouldn't I be applying for a Time Order?   Regards LH2021            
    • I've amended your particulars of claim to remove some detail. If you are happy then issue it immediately. I think their letter effectively acknowledges your letter of claim and that the protocol has been complied with and that they waive their rights on this point. Who signed their letter to you?
    • Is this ok for the particulars of claim?   I also sent the letter of claim by email yesterday and got this response today: I apologise if this is a stupid question, but does this mean I can proceed on MCOL immediately? I have read many of the Hermes stories on this site but do not remember seeing a case where Hermes rejected the letter of claim so quickly.
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Cityguy v Capital One


Cityguy23
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he guys,

 

wonder if anyone could help?

 

My account with capital one was closed when i paid a settlement figure, but because i didnt pay everything i owed, just the settlement figure £178 still shows on my account but they said they wont chase me 4 it.

 

So sent off for my statement and worked out they owe me £220 in charges, so sent my prelim asking for my account to be credited and the remaining money sent to me by cheque.

 

Just checked my balance and they have credited me £88, whats that all about?

 

Phoned them up and they said ive had a few charges refunded! But i asked for £220 not £88.

 

Any help would be appreciated

 

Cityguy

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It sounds to me as though they've refunded the difference between the charges applied to your account (probably £20) and the £12 maximum charge now permited. They should have notified you of this in writing, might be an idea to phone them and ask for it to be explained. If this is the case you should make them aware that this refund will be accepted only as a part payment and that you WILL be persuing the remainder, through the courts if neccessary.

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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yeah thats what they have done, i just checked and there are 11 charges each £20, they have refunded me £8 a charge which brings the charge to the set amount by the OFT £12.

 

Well i will wait for there letter to arrive and see what it says, my LBA is going Tuesday and im going to tell them that unless i recieve the full amount i will start a claim, plus i want my default notice removed and will go all the way with this one until i get my money and defualy notice removed.

 

 

Cityguy

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ok guys, when i got home there was letter off capital one.

 

It said they have reduced the fees that i was charged from £20 to £12 and have refunded the difference.

 

Im not going to accept this, there was no mention of the default i asked to be removed from my credit file either.

 

Has anyone got an idea what i could send them next as my LBA is due to be sent in tonights post?

 

 

thanks cityguy

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Send your LBA as this falls within the timescales you've layed out. You should aslo send them a rejection of settlement letter to indicate that you will be persuing the claim for the full ammount.

 

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/25716-rejecting-offers.html

IF MY COMMENTS HAVE HELPED PLEASE CLICK MY SCALES

 

Don't be like the banks - give a little back

 

 

:D NAT WEST - WON - £4282.36:D

 

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  • 3 weeks later...

sent my LBA, and rejected there offer (they reduced the charges to £12)

 

last night received a letter saying "sorry u feel like this and sorry your going to take court action but we beleive our charges are far and insist that the £88 we offered is our final offer"

 

going to file MCOL on Tuesday, im a week late with my MCOL because dont get paid till tuesday, hope that doesnt affect it.

 

Im also asking that they remove the default notice, do i write that on MCOL?

 

cityguy

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