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The Unfairyv GE (BHS storecard)Missing statements.


The Unfairy
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Hi

 

Sent SAR off and like others I have been sent some statements only. They have gone back to 2001 in places and then I am missing some from 2004 and 2005 plus nothing at all for the last 16 months. Working it out, I think they have cherry picked out all the ones with charges on as I know there were several charges in the last 12 months. How can they not have anything from the last 16months?

 

Anyhoo, which route should I go next? Send a letter like in suzyH's thread or write a letter stating I will have to assume there is a charge on each of the missing ones and go for them accordingly or do I speak to someone about non compliance?

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If they still are within the 40 days timescale i would personally write to them highlighting the missing statements and remind them that they have x days to comply.

If the 40 days are up write as well tell them to send to you asap say within 7 days and also report them to the ICO and TS

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They called me yesterday to say that the remaining statements are being sent separately. If I get all of them, I will let you all know, as like others there were a few from 2001-2004 missing. The person on the phone seemed very nervous,so it might be their slapped wrists are finally paying off.

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