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Laura Vs Bank of Scotland Credit Card


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Hi All,

 

Whilst reclaiming with Natwest I decided to have a go at my BoS Credit Card. I contacted them by telephone a few weeks ago offering to settle the matter informally.

 

Today I received a letter from Adam Lee in the complaints team with an offer of £267.50 which he advises "represents half the charges applied to your account".

 

By my calculations, this figure is slightly more than 50% which would make sense as I am missing 3 statements which I believe would have had more charges. Little did he know he has just increased the claim hehehe :-D

 

I digress...

 

Anyhow, I'm not going to accept this offer so will write to them tomorrow advising same and giving them a further 14 days in which to repay me the full amount.

 

Having just received an offer in full from Natwest, I'm all fueled and raring to go - BoS watch out!!!

 

Laura :cool:

Natwest Bank Plc owe me £1,227.48

06/03/07 - Prelim Sent

16/03/07 - Claim authorised, in full, via telephone...

28/03/07 - Full offer received in writing - YAY

29/03/07 - Offer accepted!

 

Bank of Scotland Mastercard owe me £497.00

11/03/07 - Complaint telephone call logged

29/03/07 - 50% offer received...

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I wonder if someone here could advise...

 

The letter I received from Adam Lee was from the Dunfermline, Fife address which is the address I have always corresponded with since I opened the Credit Card account with BoS (i.e. before the Halifax merger).

 

Should I continue to liaise with this address and will the Scottish address cause any problems if it ends up going to court stage?

 

Thanks

L

Natwest Bank Plc owe me £1,227.48

06/03/07 - Prelim Sent

16/03/07 - Claim authorised, in full, via telephone...

28/03/07 - Full offer received in writing - YAY

29/03/07 - Offer accepted!

 

Bank of Scotland Mastercard owe me £497.00

11/03/07 - Complaint telephone call logged

29/03/07 - 50% offer received...

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