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DIXONS: £1500 LG LCD DLP 42" TV - Broke after 24 months


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Hi

Can anyone help here.....

We purchased a 42" LG LCD DLP tv from dixons in March 2005. 2 days ago our tv turned itself off and fails to turn back on. The small ignition lamp light is on and we have been told that this means the lamp for projection has broken and needs to be repalced.

We have masterplan cover but the lamps are not covered on the policy. Also, they cost about £300 for the part.

What can we do? Dixons dont want to know, surely this cannot happen after only 24 months.

We are still paying on finance for TV - HFC bank owe about £200

Any advice would be appreciated

Regards

Sharon

HALIFAX: PRE 6 year claim 1991-2006 WON 21/3/07 £2616

CAPITAL 1 - WON 19/3/07 £800.22

CAPITAL 1 - WON 19/3/07 £325.75

AQUA - MCOL 2/3/07 £172.79

ABBEY - MCOL 2/3/07 £261.37

HALIFAX VISA - WON default removal 19/3/07

PARAGON - LBA 11/3/07

CABOT -SAR 26/2/07

ROCKWELL -OFFER 20/2/07

GMAC -MCOL 7/2/07 £189.85

WESTCOT - SAR 25/2/07

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something like the bulb in your tv (being rear projection) will be classed as a consumable. So similar to car break pads etc not being covered under waranty I doubt you'll have much joy with this.

 

LG RE44SZ21R DLP TV - Bulb problem? [Archive] - AV Forums

 

LG RE-44SZ20RD Rear Projection Television Review - Projection TVs. Review of 132866

 

seems to be a commonish problem

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great!

thanks for your comments, much appreciated

HALIFAX: PRE 6 year claim 1991-2006 WON 21/3/07 £2616

CAPITAL 1 - WON 19/3/07 £800.22

CAPITAL 1 - WON 19/3/07 £325.75

AQUA - MCOL 2/3/07 £172.79

ABBEY - MCOL 2/3/07 £261.37

HALIFAX VISA - WON default removal 19/3/07

PARAGON - LBA 11/3/07

CABOT -SAR 26/2/07

ROCKWELL -OFFER 20/2/07

GMAC -MCOL 7/2/07 £189.85

WESTCOT - SAR 25/2/07

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Share on other sites

its not your fault!

its dixons for promising me Tv was something it wasnt. sent letter so see hwat happens

HALIFAX: PRE 6 year claim 1991-2006 WON 21/3/07 £2616

CAPITAL 1 - WON 19/3/07 £800.22

CAPITAL 1 - WON 19/3/07 £325.75

AQUA - MCOL 2/3/07 £172.79

ABBEY - MCOL 2/3/07 £261.37

HALIFAX VISA - WON default removal 19/3/07

PARAGON - LBA 11/3/07

CABOT -SAR 26/2/07

ROCKWELL -OFFER 20/2/07

GMAC -MCOL 7/2/07 £189.85

WESTCOT - SAR 25/2/07

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Share on other sites

turns out not the lamp so going bank to workshops for repair and see what fault is - now where do i stand

HALIFAX: PRE 6 year claim 1991-2006 WON 21/3/07 £2616

CAPITAL 1 - WON 19/3/07 £800.22

CAPITAL 1 - WON 19/3/07 £325.75

AQUA - MCOL 2/3/07 £172.79

ABBEY - MCOL 2/3/07 £261.37

HALIFAX VISA - WON default removal 19/3/07

PARAGON - LBA 11/3/07

CABOT -SAR 26/2/07

ROCKWELL -OFFER 20/2/07

GMAC -MCOL 7/2/07 £189.85

WESTCOT - SAR 25/2/07

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Share on other sites

If they're repairing it they should do this within a reasonable time and put the TV back into the condition you would expect it to be in.

 

But it sounds like they are intending to repair it, which is what they would have to do by law if the fault is not normal wear and tear.

Please note I'm not insured in this capacity, so if you need to, do get official legal advice.

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well never heard anything but giving them time as bank holiday weekend. it went away on wedneday last week.

the lad that picked it up said hardly repair, just give credit note for another. and guess what, dont do it anymore.

it cost us £1500 so will get that credit note. will get plasma this time! LOL

HALIFAX: PRE 6 year claim 1991-2006 WON 21/3/07 £2616

CAPITAL 1 - WON 19/3/07 £800.22

CAPITAL 1 - WON 19/3/07 £325.75

AQUA - MCOL 2/3/07 £172.79

ABBEY - MCOL 2/3/07 £261.37

HALIFAX VISA - WON default removal 19/3/07

PARAGON - LBA 11/3/07

CABOT -SAR 26/2/07

ROCKWELL -OFFER 20/2/07

GMAC -MCOL 7/2/07 £189.85

WESTCOT - SAR 25/2/07

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Share on other sites

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