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Danielles Mum v Halifax (Credit Card)

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I just wondered if anyone knew the correct law regarding Manual interventions.


This is my husbands credit card and we sent an SAR and he's got a letter back today, telling him that duplicate statements have been ordered and are on their way.


But it also says "If you requested information relating to manual intervention on your account, I regret HBOS plc is under no statutory obligation to record this information and therefore, I am unable to assist further with your request"


Is there any way to dispute this?

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