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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Citicard letter


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I have just a standard no-chance letter from Citi, but in it they say that they have defended several claims in court where the claimants claim has been thrown out by the judge - does anyone know if this is true?

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Hi I have recieved the same letter and asked the same question in my thread its a bit unnerving if they are winning but they have been known to misslead in the past to put us off, hopw we can get clarification on this soon my next step is court action with them.

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Sure Citi have won some cases, but what they don't tell you is that claimants have been doing equally as well if not better.

 

The solicitors and staff at Citi will do there best to deter you from following a claim, giving you their interpretation of the OFT report etc.

 

However Citi have been strangely reluctant to have their cost justification of £12.88 looked into. At every instance where full disclosure has been orderred they have either settled or more recently defaulted on orders made by the court.

Advice offered by ENRON is without prejudice and is for your judgement as to whether to take it. You should seek the assistance or hire of a solicitor or other paid professional if in doubt.

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they say that they have defended several claims in court where the claimants claim has been thrown out by the judge - does anyone know if this is true?

 

Kind of - they pay the amount over over £12, and go to court for the rest, and a small no of cases have been dismissed, due to th complex financial workings of the cases, they haven't won anything as every case has had at least the diffference between £12 and £25 refunded, more than this though they have defaulted on orders that have been made in court for full disclosure and have ended up paying the full lot.:)

Consumer Health Forums - where you can discuss any health or relationship matters.

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I have just received the same standard letter from Citi Cards. Bear in mind that what it actually says its that they have defended the £12 charge as fair as set out by the OFT. They do not say that they have successfully contested the charges above this amount which is what we are reclaiming. "In over a dozen recent court cases involving Citi, we have successfully argued the fairness of the above policy and the fairness of the £12 charges."

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Received a letter from CITI Sunderland branch ( the one where I sued them and they lost by default then when the extract for payment was sent by sheriff officer they came back saying they had never received any suit papers etc. even though several things were sent recorded dely. I have the signatures of those who signed for them) Anyway the letter received was for another case I have not filed yet, just the first letter which went recd.dely. In this letter they say that the £25.00 charges have no interest charged. Does anyone know if this is true? Because it will screw things up. I charge interest on the charges because ti me they are added to my balance and interest is charged on that.:confused:

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  • 2 years later...

after a quiet spell Cabot are back hounding me on both alleged acounts one for Vanquis and one for citicards, they have still not comlied with any of my requests but they have put in thier letters that they have applied for the original agreement showing that they still do not have a copy so after warning them the last time about chasing me without complying I have sent a complaint t the FOS and to the Information Commissioner as the information commissioners office advised me to on the grounds that they have put defaults on my name with no documents containing my signature to proove i have given consent to my data being used, they have no excuse for this they can argue if they wish that thier copy of the agreement dose not need a signature which is wrong but there is no argument for using data without written authority, also as they have no documentation to comply with my request it is evidence they do not carry out any checks with regard to the debts being genuine or enforceable prior to purchasing them which they are under a duty to do to comply with various regulations and guidelines, at least that is the way I understand the information I have seen on this forum, so now to sit back and wait for the inevitable county court papers.

I will update as soon as I hear anything hope you guys are still around to advise when it all kicks off.

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just one further point, if the Information Commissioners office uphold my complaint which they have indicated there is a very valid case to complain, The I believe that leads to the question of liable and the uncallculable costs i have endured due to thier false information against my record, any thoughts

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