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    • the Town and Country [advertisments ] Regulations 2007 are not easy to understand. Most Council planing officials don't so it's good that you found one who knows. Although he may not have been right if the rogues have not been "controlling" in the car park for that long. The time only starts when the ANPR signs go up, not how long the area has been used as a car park.   Sadly I have checked Highview out and they have been there since at least 2014 . I have looked at the BPA Code of Practice version 8 which covers 2023 and that states Re Consideration and Grace Periods 13.3 Where a parking location is one where a limited period of parking is permitted, or where drivers contract to park for a defined period and pay for that service in advance (Pay & Display), this would be considered as a parking event and a Grace Period of at least 10 minutes must be added to the end of a parking event before you issue a PCN. It then goes on to explain a bit more further down 13.5 You must tell us the specific consideration/grace period at a site if our compliance team or our agents ask what it is. 13.6 Neither a consideration period or a grace period are periods of free parking and there is no requirement for you to offer an additional allowance on top of a consideration or grace period. _________________________________________________________________________________________________________________So you have  now only overstayed 5 minutes maximum since BPA quote a minimum of 10 minutes. And it may be that the Riverside does have a longer period perhaps because of the size of the car park? So it becomes even more incumbent on you to remember where the extra 5 minutes could be.  Were you travelling as a family with children or a disabled person where getting them in and out of the car would take longer. Was there difficulty finding a space, or having to queue to get out of the car park . Or anything else that could account for another 5 minutes  without having to claim the difference between the ANPR times and the actual times.
    • Regarding a driver, that HAS paid for parking but input an incorrect Vehicle Registration Number.   This is an easy mistake to make, especially if a driver has access to more than one vehicle. First of all, upon receiving an NTK/PCN it is important to check that the Notice fully complies with PoFA 2012 Schedule 4 before deciding how to respond of course. The general advice is NOT to appeal to the Private Parking Company as, for example, you may identify yourself as driver and in certain circumstances that could harm your defence at a later stage. However, after following a recent thread on this subject, I have come to the conclusion that, in the case of inputting an incorrect Vehicle Registration Number, which is covered by “de minimis” it may actually HARM your defence at a later stage if you have not appealed to the PPC at the first appeal stage and explained that you DID pay for parking and CAN provide proof of parking, it was just that an incorrect VRN was input in error. Now, we all know that the BPA Code of Practice are guidelines from one bunch of charlatans for another bunch of charlatans to follow, but my thoughts are that there could be problems in court if a judge decides that a motorist has not followed these guidelines and has not made an appeal at the first appeal stage, therefore attempting to resolve the situation before it reaches court. From BPA Code of Practice: Section 17:  Keying Errors B) Major Keying Errors Examples of a major keying error could include: • Motorist entered their spouse’s car registration • Motorist entered something completely unrelated to their registration • Motorist made multiple keying errors (beyond one character being entered incorrectly) • Motorist has only entered a small part of their VRM, for example the first three digits In these instances we would expect that such errors are dealt with appropriately at the first appeal stage, especially if it can be proven that the motorist has paid for the parking event or that the motorist attempted to enter their VRM or were a legitimate user of the car park (eg a hospital patient or a patron of a restaurant). It is appreciated that in issuing a PCN in these instances, the operator will have incurred charges including but not limited to the DVLA fee and other processing costs therefore we believe that it is reasonable to seek to recover some of these costs by making a modest charge to the motorist of no more than £20 for a 14-day period from when the keying error was identified before reverting to the charge amount at the point of appeal. Now, we know that the "modest charge" is unenforceable in law, however, it would be up to the individual if they wanted to pay and make the problem go away or in fact if they wanted to contest the issue in court. If the motorist DOES appeal to the PPC explaining the error and the PPC rejects the appeal and the appeal fails, the motorist can use that in his favour at court.   Defence: "I entered the wrong VRN by mistake Judge, I explained this and I also submitted proof of payment for the relevant parking period in my appeal but the PPC wouldn't accept that"   If the motorist DOES NOT appeal to the PPC in the first instance the judge may well use that as a reason to dismiss the case in the claimant's favour because they may decide that they had the opportunity to resolve the matter at a much earlier stage in the proceedings. It is my humble opinion that a motorist, having paid and having proof of payment but entering the wrong VRN, should make an appeal at the first appeal stage in order to prevent problems at a later stage. In this instance, I think there is nothing to be gained by concealing the identity of the driver, especially if at a later stage, perhaps in court, it is said: “I (the driver) entered the wrong VRN.” Whether you agree or not, it is up to the individual to decide …. but worth thinking about. Any feedback, especially if you can prove to the contrary, gratefully received.
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    • deed?  you mean consent order you and her signed? concluding the case as long as you nor she break it's conditions signed upto? dx  
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      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

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      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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(.....Not really a new member as such, joined ages ago, been reading thru the forums and collecting some very interesting facts, not just about bank charges either, WHAT A BRILLIANT FORUM, there are some very clued up People in here.... RosieCotton, Calvi36, (just to name a couple) who's wisdom and insight would give King Solomon a run for his sheckles!!:)....)

 

...Anyway I need a little bit of advice at the moment, I'm currently in the proccess of claiming my charges back from First Direct (FD), I sent of the SAR, received my statements and Martini Notes (so many shortened words on it, it looks like thier vowel keys on the keyboard dont work :confused:)

I've also DL'd the 'Preliminary approach' letter and the simple charges calculator, Do I add the 'Interest at 8%' to the total or not?.:confused:

 

ALSO

 

FD have suspended my account as of January, long story short - took out loan in 2005, left job due to Ill health Feb 2006, got behind in some payments so came to an agreement with FD to add FD credit card bill with Loan and Account overdraft and to pay a certain amount per month. this is not a problem, but the fact that they are still adding OD charges per month is!!:mad:. Can I get them to stop charging me? ... what really irks me is the fact that Ive been a customer of thiers for 10 yrs, never once over drawn etc, get into a little strife and the 'faceless entities' chase you down like I shot the President or something!. .. and the fact....blah blah blah,... everyones heard it all before...

 

thanks in advance

First Direct - Looking to claim back £3,759.11,

...THERE ARE 10 TYPES OF PEOPLE IN THE WORLD.... THOSE THAT UNDERSTAND BINARY AND THOSE THAT DONT...

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Guest Niklowe

HI B1

 

You can't claim SI until you file with the court.

 

You can amend your claim at any time uptill the hearing of the case. However after the claim has been filed with the court, any amendment will cost you £35, non - refundable.

 

You are not at that stage yet, so I would send them another letter informing them that should stop addding charges. Enclose a new up to date spreadsheet with the additional charges added on.

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Hi B1nary,

 

Whats that line "there are only 10 types of people that understand binary, those that do and those that dont" it think.

 

On the 8% interest question, if you are talking about the section 69 interest this can only be applied when you file the claim at court.

 

At prelim and LBA stage the interest that can be claimed is that which was levied on the charges you incurrred. Needless to say the maths on this is a headache and many (myself included) don't bother, both for simplicity and also the numbers may not be that large ;).

 

Sorry I can't offer any advice on the loan siuation but i am sure there will be someone along shortly that can help out.

 

'faceless entities' chase you down like I shot the President or something!.

Best not wait by the grassy knoll though!!!

 

Very best of luck

 

BB

Any advise offered is my own opinion, and if in doubt, always seek clarification.

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Hi Nik & BB

thanks for the reply... that cleared that up for me, cheers :)..

bb, the "there are only 10 types of people that understand binary, those that do and those that dont" quote, was part of my signature! but it seems to have vanished.. relating to binary Numbers 10 = 2.. (I do network installations).. anyone know why my signature has gone awol?.... can I claim it back from the bank!! :rolleyes:

First Direct - Looking to claim back £3,759.11,

...THERE ARE 10 TYPES OF PEOPLE IN THE WORLD.... THOSE THAT UNDERSTAND BINARY AND THOSE THAT DONT...

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Lol B1nary,

 

I believe for server and load purposes the signatures only come onto posts when they exceed a certain leangth.

 

Would have thought it would have worked foryour first post though, lol.

 

I don't think you will need to file a claim to get it back

 

Cheers BB

Any advise offered is my own opinion, and if in doubt, always seek clarification.

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I wish i'd found this site a month ago!! I've submitted a claim to Lloyds TSB to reclaim charges but i simply added up all the overdraft interest, returned d/d items and overdraft excess fees from the statements i received! Having read the information on this site i realise that isn't what i should have done as some of the interest is as a result of spending and not charges alone. I submitted my second stage letter last week but haven't received any response from Lloyds yet. Is there anything i can do please as i've messed this process up completely. Have i jeopardised my chances of a refund altogether? I'd really appreciate some advice....

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Hey Jaffacup,

 

Welcome aboard,

 

Don't panic if you are still issuing letters to your bank we should be able to recover the situation, you might have to send a further leter to correct the amounts you are claiming and make sure everything is correct before the court stage.

 

First thing to do is start a thread of your own in Lloyds Forum callit Jaffacup V Lloyds, follow this link:

 

http://www.consumeractiongroup.co.uk/forum/newthread.php?do=newthread&f=11

 

and detail what you have done to date.

 

You will probably have to send another letter before action LBA but that should set the record straight.

 

Hope it helps

 

BB

Any advise offered is my own opinion, and if in doubt, always seek clarification.

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