Should I take NatWest On ???

[MCPR82]

Hi All - I 'joined' yesterday

 

Currently about £4,000 over my agreed overdraft limit with NatWest and as I am not able to reduce this amount at this time - NatWest are threatening ‘further action’. Though they have not responded (other than standard letters) to my Income and Expenditure breakdown (first sent on 24 February) or my list of creditors. As I understand it my 'case' is being dealt with by the CMS Department (whoever they are) - though I've not heard from them as yet.

 

Given I owe NatWest money at the moment (O/D approx 11k ) – would it be sensible to make a claim against them for excessive charging, or would that just compound my ‘problems’. I have opened a parachute account with HBOS

 

Any advice or thoughts from any one with similar experiences would be most welcome!

 

Thanks and good luck to you all.

 

MCPR

 

PS I have posted a similar thread on the Barclays Bank forum page

[bennyowen]

MCPR82

 

Be calm and delay no more. It is time to fire off your first letter called SAR (Subject Access Request) under the Data Protection Act 1998.

 

The money you owe them may be made up of unlawful charges. They cannot enforce it in court. They may even owe you after all!

 

Make sure you use the letters in the library. Link below:

 

Letter Templates

http://www.consumeractiongroup.co.uk/forum/bank-templates-library/

 

Good luck

[PPMAN159]

The issue here is not the fact that you are over your o/d limit by £4k-it is the fact that the charges levied by the banks are not a level that reflects the actual cost to the banks.

 

As such if I was you I would at least take the first step and request copy statements for your account going back six years.

 

Let us all know how you get on

[bennyowen]

Step-by-step instructions for claiming back your money

http://www.consumeractiongroup.co.uk/forum/faqs-please-read-these/31460-step-step-instructions.html?highlight=library

[Caz1974]

You might be amazed at how much it reduces your debt with them - you never know it might even clear it. Get your statements and add it all up and I'm sure you'll be amazed at how much of the 11k is really just charges

[MCPR82]

Thanks Caz, Benny & PP

 

Can I be a pain and ask who I should adress 'letter one' to for NatWest ??

[Caz1974]

Click here: **** Natwest Contact Information **** - Consumer Action Group It's all in here:D

[PPMAN159]

Suggest you send your request to the following address:-

 

NWB Plc

Customer Relations

Ground Floor

National Westminster House

225 Shenley Road

Borehamwood

WD6 1TE

 

Attn: Mr Stuary Higley

 

Remeber to enclose your £10 fee

 

Good luck

[MCPR82]

Thanks again both !!! I will sort my request today - watch this space !!

 

[Caz1974]

The address as changed for your statement requests, it's now :

Data Protection Act

 

Retail Regulatory Risk

2nd Floor

Cornerstone

60 South Gyle Crescent

Edinburgh

EH12 9WF

[fendyweather]

Get moving on this quickly because the sooner you can let them know your account is in dispute then they cant start chasing and threatening until the dispute it sorted out first. Act as quickly as possible because it sounds like theyre getting itchy feet already. All the best. Fendy xxxx

[bennyowen]

If you receive any more letters of further action from NatWest again, simply reply with the following letter, no need for lengthy story and send all letters RECORDED and keep a copy:

 

 

 

 

 

Dear Mr/Ms Surname

 

ACCOUNT IN DISPUTE

 

Thank you for your letter of ??/??/????.

 

I have noted the content of your letter and please be reminded that this account is now in dispute. As soon as the outstanding issue of unlawful bank charges is resolved, I will revisit your concern.

 

Yours sincerely

 

 

[MCPR82]

Thanks to all (once again) - Slightly confused as to whom/where I should send the SAR letter to

 

According to the Information Commissioners Public Register it should be to 135 Bishopsgate, EC2 - or am I just being a plonker ?

 

So is it Bishopsgate or Edinburgh or Borehamwood ???

 

Thanks Folks

 

MCPR82

 

PS Bennyowen - your letter (last post) is fab - Thank you

[PPMAN159]

My temptation is to say send the SAR it to the Borehamwood address.

[fendyweather]

Go Bishopsgate............. theyre handling everything now, and it might get action quicker, rather than being passed about in internal mail. All the best. Fendy xx

[MCPR82]

Bishopsgate was my gut feeling - thanks Guys and Gals !!

 

:)

[fendyweather]

No worries, just pop back and keep your thread updated. We love reading successes, and yours as Im sure will be one them, sooner than you think. Fendy xx

[MCPR82]

Bless - I hope so (Fingers crossed). I should perhaps have called the thread MCPR Vs NatWest - but at least it's in the right place (he says hopefully)

 

I will, of course, keep this updated - have no fear - Sure I will have lots more silly questions to ask all you experts out there as well :o

[Guest NATTIE]

I think i had better introduce myself before i have a coronary on what is being advised. SAR to address in Edinburgh, dispute letter to Credit Management Services Telford.. Blimey o reilly.

[MCPR82]

Further question - in response to bennyowen's post (in red) below

 

Does this apply from the moment I send my SAR letter ?????? :?

 

Thanks again all you kind folk out there !!

 

If you receive any more letters of further action from NatWest again, simply reply with the following letter, no need for lengthy story and send all letters RECORDED and keep a copy:

 

 

 

 

 

Dear Mr/Ms Surname

 

ACCOUNT IN DISPUTE

 

Thank you for your letter of ??/??/????.

 

I have noted the content of your letter and please be reminded that this account is now in dispute. As soon as the outstanding issue of unlawful bank charges is resolved, I will revisit your concern.

 

Yours sincerely

 

 

[MCPR82]

Nattie

 

Thanks - Now I am getting confused. Take it you have been down this particular road yourself ?

[MCPR82]

Can anyone HELP Me on this Question ???? :confused:

 

 

Further question - in response to bennyowen's post (in red) below

 

Does this apply from the moment I send my SAR letter ?????? :?

 

Thanks again all you kind folk out there !!

 

If you receive any more letters of further action from NatWest again, simply reply with the following letter, no need for lengthy story and send all letters RECORDED and keep a copy:

 

 

 

 

 

Dear Mr/Ms Surname

 

ACCOUNT IN DISPUTE

 

Thank you for your letter of ??/??/????.

 

I have noted the content of your letter and please be reminded that this account is now in dispute. As soon as the outstanding issue of unlawful bank charges is resolved, I will revisit your concern.

 

Yours sincerely

 

 

[bennyowen]

MCPR82

 

Don't be confused. This letter and the SAR letter are separate. This letter will simply put them on the alert that the account is in dispute so that they don't try to place default in your credit file if they have not already done so. This letter is your reply to their letter threatening 'further action'.

 

You can then press on with your SAR letter and other subsequent letters. You MUST send off your SAR letter now. If you send both letters the same day, no problem. Preferably in separate envelopes RECORDED.

 

Good luck

[MCPR82]

MCPR82

 

Don't be confused. This letter and the SAR letter are separate. This letter will simply put them on the alert that the account is in dispute so that they don't try to place default in your credit file if they have not already done so. This letter is your reply to their letter threatening 'further action'.

 

You can then press on with your SAR letter and other subsequent letters. You MUST send off your SAR letter now. If you send both letters the same day, no problem. Preferably in separate envelopes RECORDED.

 

Good luck

 

Thanks VERY MUCH Benny !!

[MCPR82]

MCPR82

 

Don't be confused. This letter and the SAR letter are separate. This letter will simply put them on the alert that the account is in dispute so that they don't try to place default in your credit file if they have not already done so. This letter is your reply to their letter threatening 'further action'.

 

You can then press on with your SAR letter and other subsequent letters. You MUST send off your SAR letter now. If you send both letters the same day, no problem. Preferably in separate envelopes RECORDED.

 

Good luck

 

 

SAR letter sent today (1st Class Recorded Delivery)