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gran289 vs Egg


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started this before i knew of this website.


Didnt need 2 send DPA request as had all statements from internet. Total came to £96


09/03/07 Sent letter giving them 2 weeks before court action

14/03/07 received letter asking for 8 weeks to deal with complaint.

14/03/07 another charge put on my account!! total now £112

15/03/07 phoned customer relations who said they wouldnt be refunding anything and sent me letter to say that i could go to ombudsman.

16/03/07 Received eggs letter.

29/03/07 Filed small claims in Glasgow Sheriff Court.


will keep you posted,



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i have a question i hope some1 can answer.


If i am successful will egg close my credit card? i hve £500 outstanding on it and i read in their t & c they can close it if they fel the customer - egg relationship has broke down (which it hasnt!) but can they close it and demand me pay off the full balance for any other reason?

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Egg have been known to close the account of successful claimants, more often as a threat before the event to deter claims than as vengeance afterwards. In this eventuality claimants can contact the Bank Ombudsman, who severely reprimanded the Alliance & Leicester for doing the same, forcing the A&L to eat humble pie and pay the claimant £125 compensation. Banks and cards which repeat the offence can look forward to the ombudsman racheting up the compensation.


After account closure enforced by Egg, I understand monthly repayments remain due, but there will be no lawful grounds to demand immediate total repayment. The original contract has not been made null and void by any offence committed such as fraudulent opening of account.


Good luck with your claim.


The better you are prepared with countermeasures, the less likely will Egg be to try their luck. After all I surmise Egg lawyers are reading this thread, lol.



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ok so if they decide to close my account will i continue to make my payments as normal (20 per month) and will i still be charges their 16.9% interest p.a. and will my credit rating be affected atall?



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Numerous persons have been through your situation. If you click SEARCH, then click ADVANCED SEARCH, then input keyword CLOSE, and select Egg Forum only, you will find the most relevant precedents to follow, to save time perhaps concentrating on the successful cases listed in V-E Day thread.


If or when your account is closed by Egg, their IT systems will no longer update your account each month. I believe it cannot possibly be worth Egg's while to manually apply interest even if interest were applicable, not clear on the legal situation on this.


Monthly payment of contracted minimum payment would certainly continue to be due as the debt and original contract agreement remains valid, just that Egg refuses to accept any more transactions from you, such as use of the card and D/D etc. The only unlawful and therefore invalid part of the contract you signed is the scale of punitive charges.



Provided you keep up with contracted minimum monthly payments you will not fall into Default, hence no possible justification of issuing a Default Notice to blacken your credit file. If Egg even threatens to issue a D N, PM the real lawyers (not me, lol).


The situation with bank loans and overdrafts is very different, where the contract states from the beginning that it COULD be called in any day with full balance to be due for repayment any day. I would be amazed if the T&C of any credit card contained such a clause in the fine print. If anyone has seen such, let the forum know. With this I have to sign off now, I have work to do.



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Hi gran289,


Just wanted to say good luck. I have also recently put in a claim at Edinburgh Sheriff Court against egg. However my claim also includes default removal.


Well shall crack the egg!




EGG CC Default Removal: Have reported Egg to Trading Standards, Summery Claim - 2nd Hearing Date 09/10/07. Click here to read posts

Monument CC: received statements, now need to send letters. . . !

BoS Current Account: Settled

Citi Cards: Hhmm seems like I have sued the wrong “entity”. Aaaaahhhhh . . .. oh well back to court I go, and they have settled in full!!!



This is just advice from me. If you are not sure please seek legal advice. However if what I have said has been helpful, than please add to my reputation by clicking on the scales :D


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