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first letter to RBS


photoworks
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i sent the letter to claim the penalty charges to the following address registered mail next day delivery :

 

Mr Tommy McLean

Royal Bank of Scotland

Customer Relations Unit

Retail Support, The Forthstone

56 South Gyle Crescent

EDINBURGH

EH12 9LE

 

 

At this day, i still have not received any reply.

 

I heard that RBS and especially Tommy Mclean are quick to reply.

 

Any insight from people having experience with RBS in the past.

 

I am especially worried as i am located in scotland.

 

My claim is for about a total amoumnt of £3000 (penalty chargs + interest) ; small claims limit in Scotland is £750 ; apprently more and more court in Scotland are rejecting second small claims on the basis that we should make one claim for the whole amoumnt (which is obviously no possible in Scottish court).

 

I am at a loss and desperate for help.

 

any reply would be very much welcome and appreciated.

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Hi photoworks I am also claiming approx the same amount as you, I have read many threads but havent yet found one that addresses the problem clearly, hopefully someone will post better info on this.

05/03/07 S.A.R - (Subject Access Request) handed in at branch

Found missing statements at home !!!!

08/03/07 Prelim+ schedule posted rec del

22/03/07 :mad: No reply to prelim LBA posted rec del

05/04/07 :mad: 14 days and no reply to LBA, sent e-mail

27/04/07 :D Offered FULL SETTLEMENT £3375

03/05/07 Cash in bank account :D :D

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Don't think RBS are quick with their responses right now, lots of people are complaining of not hearing from them.

 

That said, you do say in your letter they have 14 days to respond?

 

Can't help you with Scottish info I'm afraid.

If my post has been useful, tip my scales and let me know

 

Always start with the User guide!

Stuck with RBS charges? Click here!!

 

RBS CA1 £2794 SETTLED!!! RBS CA2 £503 SETTLED!!! HBOS CC £498 SETTLED!!! Barclaycard £705 (with CCI) ONGOING!!! NATWEST CA ONGOING!!! LLOYDS CA x 2, CC, LOAN ONGOING!!! HFC LOAN ONGOING!!!

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