no joy with dpa barclaycard----help?

[fergal71]

i have been trying to get my statements using dpa and a miss lyndsey hilton from lrc department at barclaycard has stated that I can only have from march 2004 under dpa as before that they are on microfiche, has anybody else received statements under dpa early than that and which address did they send too as I could do with some evidence for miss hilton.....

[Guest Lueeze]

I have the same problem, they are refusing to give it out. see DPA compliance letters in the templates section, I have printed one of those off.

 

I think im just going to pay £3 for the 13 months im due so I dont get delayed, and then add it to my claim...I have also complained to the IC.

 

Lou x

[kaz]

Hiya,

 

I am also at the same stage. Think many of us are now. Lueeze have you sent them the letter template 1 in the DPA FQA? I was going to send the 3 pound per statement but was unsure whether to send that template and then see what they say to that letter. Would like to know if anyone has had progress since the letter template 1?

 

Kaz

[fergal71]

I have staements since may 04 free f charge, so what I have tried is to estimate by multiplying charges for 2 years by 3 to make 6 years and sending them prelim letter... surely if they want to fight it and I have over estimated they will soon find relevant info when we go to claim online stage... what do you think????

[joneshousehold]

I had the same thing with Barclaycard and I estimated the charges on my claim. Have a look at this thread. My first post is number 41

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?t=2541&page=3

 

It gives the basics of how I did it.

 

Good luck

[Mogullen]

The letter telling you to pay for statements is about as good as it gets. They seem to ignore the bit in the DPA request andjust teel us to politely go away.

I have had the same response from them along with a lot of other people.

I sent them an EMail on saturday informing them that they had a further 7 days to comply with DAP_ request (yes I know the time is up but will report them if they answer email)

I basically said they had the option of providing info or as they are well aware why I want this information (they are learning quickly) They could charge me for the statements and I would include it in the claim of unlawful charges.

[Movingon]

...or you could consider taking them to court under s.7 of the DPA to get an order that they comply? There's a template for the claim in the library...

[kellim123]

I have just spoken to Barclaycard about this microfisc rubbish. I decided that a £3 charge per statement was worth biting considering i have £24-£48 charges on each one. So I spoke to a call center in Manchester and requested the 22 statements at £66 be added to my account. I was then told I did not have enough credit on my account to do this. I asked as a good will guesture that they give back the last 2 charges on my account for £48. they said yes. I then asked what credit was avaliable and was told £78 so asked if I could order the statments now and was told yes!!!!!????? all in one call, amazing!

 

What i want to know now is can i claim these back (£3 per statment x22) when i start my claim?

 

Thanks

[Mike220359]

I must admit to share your frustration about the microfiche arguement. I've been stuck in that one too. Still the Information Commisioner sides with Barclaycard despite some of the wordsmithing of the letters received from complaints under the DPA.

 

I really do think that complaints should still be made to the IC, because complaints need to be answered, that costs money, and since the IC is a quango and strapped for cash it'll be under pressue to balance the books. I don't think that it will be long before the IC will cave in (because of costs) to back the complaints about Barclaycard microfiche. When that happens, the floodgates will open.

 

There's more than one way of skinning a cat.

 

Mike

[isidore]

Still the Information Commisioner sides with Barclaycard despite some of the wordsmithing of the letters received from complaints under the Data Protection Act.

 

How so? Was under the impression that the ICO was on our side? This thread was one of a few I've read giving that impression. Have things changed?

[isidore]

Think this thread will clear things up pretty soon.....

 

http://www.consumeractiongroup.co.uk/forum/abbey-bank/38333-information-commissioner-finds-against.html

 

Decision on Barclays / Barclaycard is imminent!

[courage2berich]

Hi

 

The most difficult company to reclaim charges from is Barclaycard. I started DPA back in July 2006 but was not following up hence the delay. I received the usual May 2004 statements. I want to make a complaint to OFT but I am not sure what to say, can anyone provide me with an OFT complaint letter template, I would appreciate your help. Thanks

[Mike220359]

Hi

 

The most difficult company to reclaim charges from is Barclaycard. I started Data Protection Act back in July 2006 but was not following up hence the delay. I received the usual May 2004 statements. I want to make a complaint to OFT but I am not sure what to say, can anyone provide me with an OFT complaint letter template, I would appreciate your help. Thanks

 

You need to reply to the information commissioner, if you go onto that site and go to complaints you can either fill out a form online or download one.

 

Mike

[fergal71]

This topic was closed on 11 March 2019.

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