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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
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    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Where to Lodge Claim


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Bit complicated but bare with me.

My clydesdale account is held with their branch in Aberdeen where i resided when i opened the account. However, i have now resided in England for the past 6 years whilst still using the account and, of course getting hammered with charges.

Can i submit my claim through the English small claims system and contact Clydesdale through their head office in Leeds, or must i use the Scottish system

 

Kena...

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Welcome to the site Kena. You might want to take a look at this thread...

 

Debt_Mountain v Clydesdale going back to 1996

 

Debt_Mountain is in Scotland but claiming through the English Small Claims system.

 

Hope this helps a bit.

 

Sarah.

Yorkshire Bank

Started Process 19th Sept 2006.

All Stages Followed.

Next Step Court!

Hearing Date 7th June 2007.

WON!!!!! 6th June 2007 :D

 

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Thanks for the info Sarah

I did read that thread earlier

but being new and still wading through all the info on this site

i just wanted some confirmation

thanks again

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Welcome to the site Kena. You might want to take a look at this thread...

 

Debt_Mountain v Clydesdale going back to 1996

 

Debt_Mountain is in Scotland but claiming through the English Small Claims system.

 

Hope this helps a bit.

 

Sarah.

 

I have so far gone ok. they have defended the claim and not tried to have it struck out or challenged the jurisdiction so looking ok at the momen. I have now to complete my AQ by second week in April. so lets see what happens.

 

I am going for the s32 as it is over 6 years old for 60% of the claim.

 

good luck.

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If they owe you more than 6 years worth, why let them keep the money? It takes a bit more effort and research, but well worth it in my opinion. As you live in England you should have no trouble claiming at the address suggested in Leeds I believe. Take a look at this thread.

http://www.consumeractiongroup.co.uk/forum/yorkshire-clydesdale-bank-successes/46745-mollyhannah-yorkshire-bank-over.html

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Should you be offered help that requires payment please report it to site team.

Advice & opinions given by Caro are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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