Jump to content


  • Tweets

  • Posts

    • Please please help we were miss sold full fibre by EE July 22  Install couldn’t go ahead no equipment sent and no. Survey it was hell  foind out no full fibre in road so we had to go back to cooper no choice we involved. Ceo and they put in a man from customer resolution s  he was vile he told me I had to go to engineers  something very odd about the ex resolution s in bt basically they took my drive up said they Would put ducting in ready for full fibre we have got £ 40 for a hours upon hours phones stress and more told to go to ombudsman  then bill was £35 we called twice told it was that price as they had treated us appalling two weeks later all sky package gets pulled we call again our bill goes to 165 the next two weeks was hell trying to get yo bottom why it’s off our package it was all on in the end I spent a day on the phone  341 mins was the call anyway I got to the bottom it was this resolution man coveting up the other issue another deadlock  to cover it all up  they hide data  ee did so couldn’t get the miss sell in writing I have now only from sept  Basically now we tried getting full fibre and they have found my drive had to be taken up again which has sunk .  The engineer has placed the wrong ducting again under my drive and need s to be taken to again apparently and the pipe sticks up middle of the drive near gate not behind look so odd it’s a big as a drain pipe open to water and it’s below touching the electrical cables to hot tub . I was sent a letter from the ex resolution to say I had stopped the work  I haven’t  it’s so sadistic she covering up for her mate in that team as the orginal install he didn’t check it had been done correctly  I took to Twitter and posted on open reach they ignored me then after 3 calls of two weeks they sent a engineer bt ignored me ceo emails blocked tag on Twitter unanswered then we get someone from twitter send a engineer he written report to say it’s dangerous since we have  had a  letter to say our problem can not be resolved  then a email to say sorry we are leaving and we can’t get into our account Bt will not talk to us ofcom tells us nothing they can do Citzens advice said go to the police  we can’t go back to virgin due so mass issue with them only option is sky  but point is they make out we have canceled we haven’t we have this mess on our drive dangeous work we are in hell  it’s like she covering up for this collegue it’s all very odd I am disabled and they like played mentaly with me open reach say bt resolved the issue no they have not  I recon they have terminated us making our we have  to hide it from mgt  Help it’s hell I don’t sleep we have 29 may we have tried  calling they just ignore me  at first they are so lovely as they say I am then they go to nnamager and say we can’t say anything to you end call  Scared police are rubbish I need help even typing is so painfull  Thankyou  anyone hello be so grateful     
    • There's a thread somewhere about someone sending the baillifs against Wizzair that is quite hilarious. I would love to see someone do the same to Ryanair. Question is, should you be the one to take that role. You are entitled to the £220, if your flight was from the UK. If it was TO the UK I suppose it is more of a grey area... though the airlines I know have been using £220 as standard. Not that surprising for Ryanair, the worst cheapskates in the universe, to go for the lower amount, and if you forward this to the CEO he will probably have a jolly good laugh and give his accountants a verbal bonus. After all he's the one who said and I paraphrase "F*** our customers, they'll fly with us again anyway". While we would all love to see Ryanair get wooped in court again, I have to join my fellow posters in thinking it's not worth the hassle for (hypothetically) £7 and not sure it will expedite the payment either. It's already an achievement that you got them to accept to pay.
    • The US competition watchdog has taken legal action to stop Tapestry's $8.5bn takeover of rival Capri.View the full article
    • thank you you mean you got a notice of discontinuance? dx  
    • Thanks for your interest dx100. Didn’t reach a hearing. Although they filed court papers, they withdrew a few days beforehand, and admitted it was statute barred and I have it in writing that they say the matter is now closed. Once again, many thanks for all your help.
  • Recommended Topics

  • Our picks

    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
        • Like
  • Recommended Topics

Mechs and Mother (deceased) V halifax please help


style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1870 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Recommended Posts

Hi there good people

 

I have asked the HAlifax for my DPA request on 27th April and they replied with a list of charges amounting to £148, I both phoned them and emailed them asking for a full disclosure and recieved today another list of charges amounting to £349 and they offering £200 as a good will jesture I still have not recieved a set of statements from them, do I wait for the remaining time (6th june) to inform the information commissioner that they have failed to deliver my request under the dpa or can I write to the commissioner now?

 

this is an abstract from their letter what a laugh

 

quote "You have requested information on how we calculate our costs for dealing with these transactions. Please note that we are not obliged to under the data protection act to supply this information, and as it is commercially sensitive ,I regret to inform you that I am unable to comply with your request "quote

 

Signed Damian Robershaw

 

:D He also went on to say if I didnt manage the account properly they have the right to close it ........he can try ,,,,,,,,it was closed 3 or 4 years ago :D

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

Could i have an oppinion on this email I want to send to the Halifax please

 

Dear Mr Robertshaw,

 

Roll Number xxxxxxxxxxxx

Reference number xxxxxxxxxx

 

Thank you for your letter dated the 22nd May 2006.

 

However, I am unable to accept the offer of £200.00 from Halifax in full and final settlement of our complaint(s) regarding bank charges made on any of our Halifax accounts until I have received the full disclosure as I have requested. Of course if you wish to send a cheque in the name of mr mechs for the sum of £200.00 in partial payment then that is fine.

 

I would like to draw to your attention your statement in your letter which is and I quote "Turning to your request for an exhaustive list of charges . Whilst I acknowledge it is your legal right to apply formally under the Data Protection Act for all the records we hold on you, your request is very specific".

I have requested this information three times now twice by email and by telephone to one of your colleagues

 

In your last comunication you gave me a so called print out with £146.00 in charges, today I have recieved a print out with £349.00 in charges, Please explain the £203 descrepency.

 

My legal rights under the Data protection act is to RECIEVE the information asked for not a partial disclosure from yourself, you have broken the law by witholding information and unless I recieve the revelant information by the 6th of June 2006 I shall have no option but to start legal proceedings without further notice to make the Halifax comply with the Data Protection Act. Also I repeat my request about manual intervention

Perhaps this extract from the Data protection act will help clarify your position

Originally Posted by Data Protection Act 1998

7. - (1) Subject to the following provisions of this section and to sections 8 and 9, an individual is entitled-

 

© to have communicated to him in an intelligible form-

 

(i) the information constituting any personal data of which that individual is the data subject, and

 

(ii) any information available to the data controller as to the source of those data, and

(d) where the processing by automatic means of personal data of which that individual is the data subject for the purpose of evaluating matters relating to him such as, for example, his performance at work, his creditworthiness, his reliability or his conduct, has constituted or is likely to constitute the sole basis for any decision significantly affecting him, to be informed by the data controller of the logic involved in that decision-taking.

 

You can take the £10 fee for the information from this bank account that I have with my wife

SORT CODE: xxxxxxACCOUNT NUMBER: xxxxxxx

NAME(S) mr and mrs mechs

 

Kind regards, mr mechs

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

That seems perfectly reasonable, mechs.

 

I'm a picky so-and-so and have noticed a couple of grammatical erors, so have altered this letter slightly for you below.

 

********************************************************

 

 

Thank you for your letter dated the 22nd May 2006.

I respectfully decline your offer of £200.00 in full and final settlement of my 'complaint' regarding bank charges until I have received the full disclosure I have requested. Of course, if you wish to send a cheque in the name of mr mechs for the sum of £200.00 as partial payment then that will be acceptable.

 

I would like to draw to your attention to the statement in your letter - (quote) "Turning to your request for an exhaustive list of charges . Whilst I acknowledge it is your legal right to apply formally under the Data Protection Act for all the records we hold on you, your request is very specific".

I have requested this information three times now, twice by email and once by telephone to one of your colleagues.

 

In your recent communication you supplied a print out with £146.00 in charges listed, yet today I have received a print out with £349.00 in charges listed. With such large discrepancies, I think it wise to await an exhaustive list of charges before we discuss a settlement fee.

 

My legal right under the Data Protection Act is to receive the information requested, not a partial disclosure. You will have broken the law by witholding this information unless I receive such by the 6th June 2006, at which point I shall have no option but to start legal proceedings, without further notice, to make the Halifax comply with the Data Protection Act.

 

Also, I repeat my request for evidence of manual intervention.

 

Perhaps the following extract from the Data protection act will help you to focus on the issue.

 

(DPA bla bla bla is fine)

 

I authorise you to withdraw the £10 fee for this information, should you wish, from my account number XXXXXXXX

 

*************************************************

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Thanks Jonni you are not as bad as your name suggests ROFL :D

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

:lol: the wife is very happy that you amended my letter :lol:

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

HI again just an update

 

I really do not trust the Halifax why? you ask

 

My first computer read out lists charges as below

 

2001-10-31 30.00dr

2001-11-30 30.00dr

2001-11-30 30.00dr

2001-11-30 28.00dr

2002-01-31 28.00dr

---------

146.00dr

the second printout recieved yesterday reads

 

2000-02-01 75.00dr

2000-03-01 75.00dr

2000=09-01 25.00dr

2001-03-01 28.00dr

2001-12-01 28.00dr

2002-02-01 28.00dr

2002-11-01 30.00dr

2002-12-02 60.00dr

--------

349.00dr

 

So as you can see two different so called print outs, two different lists of charges £349+ 146 equals £495 or least it did when i went to school,

what worries me is do I now trust another print out from them, and also how many others in here have relied on a print out rather than statement copies

 

If admin want these printouts to look at they are welcome, just pm me with an email addy

 

I am so angry at the moment I am sitting on my hands to hold back yet another email to mr Robertshaw telling him what I think of him.

 

Perhaps I ought to inform the banking ombudsman, or just leave it untill june 5th when the time is up for them to comply with my dpa

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

Hi I have recieved two lots of computer prinouts supposedly under a DPA subject access request and both printouts are for different amounts one for £146 and one for £349, the one for £349 does not include the charges in the printout for £146.

Just to warn you all, be careful of computer printouts

You can follow the story under mechs and mother (deceased)v Halifax

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

Thought I better merge these two...

good luck

Lou x

 

Hi Lou,

 

I put it in under a different thread because I wanted people to be aware that the Halifax sent me a computer print out rather than copy statements and the fact that they were incomplete, so if I had gone by the first printout I would have been over £200 pounds short

 

Thanks for the good luck xx

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

Guest Lueeze

yep alot of us are having problems, I today got a print out from Woolwich with bits missing, it seems par of the course! They are all incompetant!

Link to post
Share on other sites

yep alot of us are having problems, I today got a print out from Woolwich with bits missing, it seems par of the course! They are all incompetant!

 

Awwww best of luck Lou.

 

:mad: I recieved a big brown envelope today with a load of statements shame it was for another account with them (that was my fault thoughI didnt put the details in, only an account number where they could take the £10 from) I phoned them up and by the time we had finished talking I felt like I was the guilty one the exscuses she made for her colleagues incompetence .......my second lot of charges are not on their system how strange ...is it a different account number .......no .......well £146 is all thats showing up .....and the charges are not unlawful you want to look on the oft website they say we can make a charge ...and we have offered 6 moinths of charges back ....so its now left if I dont recieve my dpa request in full by june 6th I am taking them to court. and if they dont cough up my charges I am taking them to court ....fed up yes .........giving up NO :mad:

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

You've got to love 'em :p

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

You've got to love 'em :p

 

what like a dog loves fleas :razz: LOL

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

Hi Guys and Gals just an update and some advice please.I have today had copy statements in the post on adding them up it amounts to £424 on the print outs which they sent me previously the amount was for £495 yet when I add them up it amounts to £514 (as they dont all tally up together) do I now go for the £514. Their time for giving me a sar runs out on June 6th Any advice would be greatfully recieved

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

Re: DPA non-compliance

 

Have a peek HERE for letters you can send

 

Re: Charges total- if you think the higher amount is correct, and you have not duplicated any charges, then go for that.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Re: DPA non-compliance

 

Have a peek HERE for letters you can send

 

Re: Charges total- if you think the higher amount is correct, and you have not duplicated any charges, then go for that.

 

Thanks Johnny I am not sure even now if they have supplied all the details because why are there charges missing from my statements yet on my print outs neither an explination to me asking why there is a difference so am going to go for a non compliance I think :D

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

This is what I have sent

 

LETTER BEFORE ACTION

Section 7 – Data Protection Act 1998

 

Dear Mr Robertshaw

Account: xxxxxxx Your reference xxxxxxxxx.

 

 

I am in receipt of the documents that you have supplied in response to my Data Protection Act information request dated 27th April 2006 Despite several requests for this information the disclosure of personal data is incomplete in that at least the following documents are missing.

 

1) You have failed to provide a complete list of transactions and charges. (for instance there is a charge you sent to me on a print out on 31/10 01 for £30 and another two on 30/11/01 for £30 each ) these charges do not appear on my statements

3) You have provided no notes, or documents relating to instances of manual intervention

 

This is not an exhaustive list by any means, it is just an example of some of the information I am missing.

As you previously withheld the information requested, in as much you sent me originally a printout for £146 of charges

 

Accordingly, I have to tell you that you have not yet complied with your obligations under the Data Protection Act 1998.

 

 

As the original Subject Access Request runs out on the 6th June and it is now the weekend I will give you a further seven days to comply.

 

Yours faithfully,

 

Mechs

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

  • 2 weeks later...

Well guess what no reply from the Halifax, the thing is do I send another letter threatening court action (already sent the prelim one) for partial non compliance of the data protection act or do i go for the throat? and take out a court order ( its been 48 days now since my first Data Protection Act application) the details on a print out and on the subsequent statements dont correspond, see above can i also ask for a copy of my original contract that they keep on about, after all I cant let jonni have all the fun I want some as well :D

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

It's court action now - the letter you send was LETTER BEFORE ACTION so no further time is necessary.

 

If you start a court action for non-compliance, there is nothing stopping you from a separate claim now for monies, using an estimated amount until they are prepared to give the full details.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Jonni, originally they sent printouts, then further to an email from me, they then sent statements ... but the statements don't tally with the printout. So I'm at a loss of what to do.

 

mechs

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

Good question - I need to take further advice on that, let me get back to you.

..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

Link to post
Share on other sites

Ta Jonni

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

They have a duty of care and a fiduciary relation to you. IMO, that covers the whole relationship, not just the financial side. They have failed rather spectacularly in this instance.

 

I would suggest that you hit them with an N1 for both non-compliance and estimated costs, after all, you know that your estimate is not that far out, one way or another. Furthermore, once they comply with SAR correctly, you can then alter your numbers on claims form. It will cost £35 to alter your form, but you should be able to get that back from the bank, as it is THEIR f***-up that caused the mistake.

 

I have a copy of the one I had drafted for B/Card, I can send it to you for reference if you want.

Link to post
Share on other sites

:D Thank you and yes please Bookworm, that would be very much appreciated.

 

mechs

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

Just an update they sent a letter today stateing I refused their kind offer ........so I just had to put them right this is what i am thinking of sending back any thoughts would be great

 

Dear Kim Hollyoak

 

Your reference xxxxxxxxxx

Thankyou for your letter dated 22/6/06

 

I would like to point out a few discrepences in your letter.

 

1/ you state "As a gesture of goodwill I offered to refund six months worth of charges to your account, which you refused to accept"

 

I respectfully ask you to reread this email as if you look it states and I quote from the afore mentioned email

 

"I respectfully decline your offer of £200.00 in full and final settlement of my 'complaint' regarding bank charges until I have received the full disclosure I have requested. Of course, if you wish to send a cheque in the name of Alan Griffiths for the sum of £200.00 as partial payment then that will be acceptable."

 

2/ I respectfully remind you also that my mother died 2 years ago .....which you have already been informed of and have had a copy of her death certificate.

 

3/ This account was closed in 2002 so you cannot refund the money into it

 

4/ My request for my Subject Acess Request under The Data Protection Act has still not been resolved and the 40 days allowed for you to comply RAN out on the 6th June, regarding the same Data Protection Act request you have repeatedly blocked my attempt to gain access to it, by giving me partial disclosures and sending me print outs and statements that have the same account number and yet do not correspond with each other, as has been previously stated to you, yet you still wont comply, I have also asked you for a copy of the original agreement I signed with you when opening my account ...again you have declined to supply it.

 

As a gesture of goodwill I will give you a further 7 days to comply otherwise I will report you to the Information Commissioner, the Office of Fair Trading and take out a Court action to make you comply.

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

Link to post
Share on other sites

style="text-align: center;">  

Thread Locked

because no one has posted on it for the last 1870 days.

If you need to add something to this thread then

 

Please click the "Report " link

 

at the bottom of one of the posts.

 

If you want to post a new story then

Please

Start your own new thread

That way you will attract more attention to your story and get more visitors and more help 

 

Thanks

Guest
This topic is now closed to further replies.
  • Recently Browsing   0 Caggers

    • No registered users viewing this page.

  • Have we helped you ...?


×
×
  • Create New...