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Mechs and Mother (deceased) V halifax please help

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Hi there good people

 

I have asked the HAlifax for my DPA request on 27th April and they replied with a list of charges amounting to £148, I both phoned them and emailed them asking for a full disclosure and recieved today another list of charges amounting to £349 and they offering £200 as a good will jesture I still have not recieved a set of statements from them, do I wait for the remaining time (6th june) to inform the information commissioner that they have failed to deliver my request under the dpa or can I write to the commissioner now?

 

this is an abstract from their letter what a laugh

 

quote "You have requested information on how we calculate our costs for dealing with these transactions. Please note that we are not obliged to under the data protection act to supply this information, and as it is commercially sensitive ,I regret to inform you that I am unable to comply with your request "quote

 

Signed Damian Robershaw

 

:D He also went on to say if I didnt manage the account properly they have the right to close it ........he can try ,,,,,,,,it was closed 3 or 4 years ago :D


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Could i have an oppinion on this email I want to send to the Halifax please

 

Dear Mr Robertshaw,

 

Roll Number xxxxxxxxxxxx

Reference number xxxxxxxxxx

 

Thank you for your letter dated the 22nd May 2006.

 

However, I am unable to accept the offer of £200.00 from Halifax in full and final settlement of our complaint(s) regarding bank charges made on any of our Halifax accounts until I have received the full disclosure as I have requested. Of course if you wish to send a cheque in the name of mr mechs for the sum of £200.00 in partial payment then that is fine.

 

I would like to draw to your attention your statement in your letter which is and I quote "Turning to your request for an exhaustive list of charges . Whilst I acknowledge it is your legal right to apply formally under the Data Protection Act for all the records we hold on you, your request is very specific".

I have requested this information three times now twice by email and by telephone to one of your colleagues

 

In your last comunication you gave me a so called print out with £146.00 in charges, today I have recieved a print out with £349.00 in charges, Please explain the £203 descrepency.

 

My legal rights under the Data protection act is to RECIEVE the information asked for not a partial disclosure from yourself, you have broken the law by witholding information and unless I recieve the revelant information by the 6th of June 2006 I shall have no option but to start legal proceedings without further notice to make the Halifax comply with the Data Protection Act. Also I repeat my request about manual intervention

Perhaps this extract from the Data protection act will help clarify your position

Originally Posted by Data Protection Act 1998

7. - (1) Subject to the following provisions of this section and to sections 8 and 9, an individual is entitled-

 

© to have communicated to him in an intelligible form-

 

(i) the information constituting any personal data of which that individual is the data subject, and

 

(ii) any information available to the data controller as to the source of those data, and

(d) where the processing by automatic means of personal data of which that individual is the data subject for the purpose of evaluating matters relating to him such as, for example, his performance at work, his creditworthiness, his reliability or his conduct, has constituted or is likely to constitute the sole basis for any decision significantly affecting him, to be informed by the data controller of the logic involved in that decision-taking.

 

You can take the £10 fee for the information from this bank account that I have with my wife

SORT CODE: xxxxxxACCOUNT NUMBER: xxxxxxx

NAME(S) mr and mrs mechs

 

Kind regards, mr mechs


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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That seems perfectly reasonable, mechs.

 

I'm a picky so-and-so and have noticed a couple of grammatical erors, so have altered this letter slightly for you below.

 

********************************************************

 

 

Thank you for your letter dated the 22nd May 2006.

I respectfully decline your offer of £200.00 in full and final settlement of my 'complaint' regarding bank charges until I have received the full disclosure I have requested. Of course, if you wish to send a cheque in the name of mr mechs for the sum of £200.00 as partial payment then that will be acceptable.

 

I would like to draw to your attention to the statement in your letter - (quote) "Turning to your request for an exhaustive list of charges . Whilst I acknowledge it is your legal right to apply formally under the Data Protection Act for all the records we hold on you, your request is very specific".

I have requested this information three times now, twice by email and once by telephone to one of your colleagues.

 

In your recent communication you supplied a print out with £146.00 in charges listed, yet today I have received a print out with £349.00 in charges listed. With such large discrepancies, I think it wise to await an exhaustive list of charges before we discuss a settlement fee.

 

My legal right under the Data Protection Act is to receive the information requested, not a partial disclosure. You will have broken the law by witholding this information unless I receive such by the 6th June 2006, at which point I shall have no option but to start legal proceedings, without further notice, to make the Halifax comply with the Data Protection Act.

 

Also, I repeat my request for evidence of manual intervention.

 

Perhaps the following extract from the Data protection act will help you to focus on the issue.

 

(DPA bla bla bla is fine)

 

I authorise you to withdraw the £10 fee for this information, should you wish, from my account number XXXXXXXX

 

*************************************************


..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Thanks Jonni you are not as bad as your name suggests ROFL :D


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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:lol: the wife is very happy that you amended my letter :lol:

:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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HI again just an update

 

I really do not trust the Halifax why? you ask

 

My first computer read out lists charges as below

 

2001-10-31 30.00dr

2001-11-30 30.00dr

2001-11-30 30.00dr

2001-11-30 28.00dr

2002-01-31 28.00dr

---------

146.00dr

the second printout recieved yesterday reads

 

2000-02-01 75.00dr

2000-03-01 75.00dr

2000=09-01 25.00dr

2001-03-01 28.00dr

2001-12-01 28.00dr

2002-02-01 28.00dr

2002-11-01 30.00dr

2002-12-02 60.00dr

--------

349.00dr

 

So as you can see two different so called print outs, two different lists of charges £349+ 146 equals £495 or least it did when i went to school,

what worries me is do I now trust another print out from them, and also how many others in here have relied on a print out rather than statement copies

 

If admin want these printouts to look at they are welcome, just pm me with an email addy

 

I am so angry at the moment I am sitting on my hands to hold back yet another email to mr Robertshaw telling him what I think of him.

 

Perhaps I ought to inform the banking ombudsman, or just leave it untill june 5th when the time is up for them to comply with my dpa


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Hi I have recieved two lots of computer prinouts supposedly under a DPA subject access request and both printouts are for different amounts one for £146 and one for £349, the one for £349 does not include the charges in the printout for £146.

Just to warn you all, be careful of computer printouts

You can follow the story under mechs and mother (deceased)v Halifax


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Guest Lueeze

Thought I better merge these two...

 

good luck

 

Lou x

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Thought I better merge these two...

good luck

Lou x

 

Hi Lou,

 

I put it in under a different thread because I wanted people to be aware that the Halifax sent me a computer print out rather than copy statements and the fact that they were incomplete, so if I had gone by the first printout I would have been over £200 pounds short

 

Thanks for the good luck xx


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Guest Lueeze

yep alot of us are having problems, I today got a print out from Woolwich with bits missing, it seems par of the course! They are all incompetant!

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yep alot of us are having problems, I today got a print out from Woolwich with bits missing, it seems par of the course! They are all incompetant!

 

Awwww best of luck Lou.

 

:mad: I recieved a big brown envelope today with a load of statements shame it was for another account with them (that was my fault thoughI didnt put the details in, only an account number where they could take the £10 from) I phoned them up and by the time we had finished talking I felt like I was the guilty one the exscuses she made for her colleagues incompetence .......my second lot of charges are not on their system how strange ...is it a different account number .......no .......well £146 is all thats showing up .....and the charges are not unlawful you want to look on the oft website they say we can make a charge ...and we have offered 6 moinths of charges back ....so its now left if I dont recieve my dpa request in full by june 6th I am taking them to court. and if they dont cough up my charges I am taking them to court ....fed up yes .........giving up NO :mad:


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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You've got to love 'em :p


..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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You've got to love 'em :p

 

what like a dog loves fleas :razz: LOL


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Hi Guys and Gals just an update and some advice please.I have today had copy statements in the post on adding them up it amounts to £424 on the print outs which they sent me previously the amount was for £495 yet when I add them up it amounts to £514 (as they dont all tally up together) do I now go for the £514. Their time for giving me a sar runs out on June 6th Any advice would be greatfully recieved


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Re: DPA non-compliance

 

Have a peek HERE for letters you can send

 

Re: Charges total- if you think the higher amount is correct, and you have not duplicated any charges, then go for that.


..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Re: DPA non-compliance

 

Have a peek HERE for letters you can send

 

Re: Charges total- if you think the higher amount is correct, and you have not duplicated any charges, then go for that.

 

Thanks Johnny I am not sure even now if they have supplied all the details because why are there charges missing from my statements yet on my print outs neither an explination to me asking why there is a difference so am going to go for a non compliance I think :D


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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This is what I have sent

 

LETTER BEFORE ACTION

Section 7 – Data Protection Act 1998

 

Dear Mr Robertshaw

Account: xxxxxxx Your reference xxxxxxxxx.

 

 

I am in receipt of the documents that you have supplied in response to my Data Protection Act information request dated 27th April 2006 Despite several requests for this information the disclosure of personal data is incomplete in that at least the following documents are missing.

 

1) You have failed to provide a complete list of transactions and charges. (for instance there is a charge you sent to me on a print out on 31/10 01 for £30 and another two on 30/11/01 for £30 each ) these charges do not appear on my statements

3) You have provided no notes, or documents relating to instances of manual intervention

 

This is not an exhaustive list by any means, it is just an example of some of the information I am missing.

As you previously withheld the information requested, in as much you sent me originally a printout for £146 of charges

 

Accordingly, I have to tell you that you have not yet complied with your obligations under the Data Protection Act 1998.

 

 

As the original Subject Access Request runs out on the 6th June and it is now the weekend I will give you a further seven days to comply.

 

Yours faithfully,

 

Mechs


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Well guess what no reply from the Halifax, the thing is do I send another letter threatening court action (already sent the prelim one) for partial non compliance of the data protection act or do i go for the throat? and take out a court order ( its been 48 days now since my first Data Protection Act application) the details on a print out and on the subsequent statements dont correspond, see above can i also ask for a copy of my original contract that they keep on about, after all I cant let jonni have all the fun I want some as well :D


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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It's court action now - the letter you send was LETTER BEFORE ACTION so no further time is necessary.

 

If you start a court action for non-compliance, there is nothing stopping you from a separate claim now for monies, using an estimated amount until they are prepared to give the full details.


..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Jonni, originally they sent printouts, then further to an email from me, they then sent statements ... but the statements don't tally with the printout. So I'm at a loss of what to do.

 

mechs


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Good question - I need to take further advice on that, let me get back to you.


..

.

 

Opinions given herein are made informally by myself as a lay-person in good faith based on personal experience. For legal advice, you must always consult a registered and insured lawyer.

 

 

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Ta Jonni


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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They have a duty of care and a fiduciary relation to you. IMO, that covers the whole relationship, not just the financial side. They have failed rather spectacularly in this instance.

 

I would suggest that you hit them with an N1 for both non-compliance and estimated costs, after all, you know that your estimate is not that far out, one way or another. Furthermore, once they comply with SAR correctly, you can then alter your numbers on claims form. It will cost £35 to alter your form, but you should be able to get that back from the bank, as it is THEIR f***-up that caused the mistake.

 

I have a copy of the one I had drafted for B/Card, I can send it to you for reference if you want.

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:D Thank you and yes please Bookworm, that would be very much appreciated.

 

mechs


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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Just an update they sent a letter today stateing I refused their kind offer ........so I just had to put them right this is what i am thinking of sending back any thoughts would be great

 

Dear Kim Hollyoak

 

Your reference xxxxxxxxxx

Thankyou for your letter dated 22/6/06

 

I would like to point out a few discrepences in your letter.

 

1/ you state "As a gesture of goodwill I offered to refund six months worth of charges to your account, which you refused to accept"

 

I respectfully ask you to reread this email as if you look it states and I quote from the afore mentioned email

 

"I respectfully decline your offer of £200.00 in full and final settlement of my 'complaint' regarding bank charges until I have received the full disclosure I have requested. Of course, if you wish to send a cheque in the name of Alan Griffiths for the sum of £200.00 as partial payment then that will be acceptable."

 

2/ I respectfully remind you also that my mother died 2 years ago .....which you have already been informed of and have had a copy of her death certificate.

 

3/ This account was closed in 2002 so you cannot refund the money into it

 

4/ My request for my Subject Acess Request under The Data Protection Act has still not been resolved and the 40 days allowed for you to comply RAN out on the 6th June, regarding the same Data Protection Act request you have repeatedly blocked my attempt to gain access to it, by giving me partial disclosures and sending me print outs and statements that have the same account number and yet do not correspond with each other, as has been previously stated to you, yet you still wont comply, I have also asked you for a copy of the original agreement I signed with you when opening my account ...again you have declined to supply it.

 

As a gesture of goodwill I will give you a further 7 days to comply otherwise I will report you to the Information Commissioner, the Office of Fair Trading and take out a Court action to make you comply.


:) Go on ... you know you want to click me :)

:lol:don't be like the banks - give a little back :lol:

:D There was a time before CAG but now CAG is here we are the empowered! :D

In progress:

Mechs and Mother (deceased) V Halifax - N1 form filed at Court 9 Aug 06

Advice & opinions of mechs, The Consumer Action Group and The Bank Action Group are offered informally, without prejudice & without liability. Seek advice of a qualified insured professional if you have any doubts.

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