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    • If you are buying a used car – you need to read this survival guide.
      • 1 reply
    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Partnership John Lewis


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Hello board, has anyone had any dealings with Partnership John Lewis? I have a credit card with them and missed my monthly payment by a day due to the fact their website constantly logs me out and wouldn't allow me to use the form to setup a direct debit. So been charged by yet another money grabbing organisation.

 

My first approach will likely be to give them a call and ask for the repayment to be reversed.

 

Failing that I will send a letter.

HSBC:

17/06/2006 Settled on offer of £785.00

 

Cahoot:

25/05/2006 DPA sent. 40 Days to comply.

06/07/2006 Deadline for DPA.

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Guest Lueeze

Do a search on the board, I have heard of John lewis on here, but not 100% sure where.

 

Good Luck

 

Lou x

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Thanks Lou, I have made an advanced search and unfortunately returned no results.

 

On a separate note I just wanted to know whether John Lewis Partnership card are allowed to charge me £3.50 a pop for a cash advancement withdrawal from a hole-in-the-wall?

 

I have a fair few of these for withdrawing the max limit a few days in a row to transfer into a different account. I probably could've done this over the phone and saved myself time and money, but unfortunately I am phone shy when it comes to banks!

HSBC:

17/06/2006 Settled on offer of £785.00

 

Cahoot:

25/05/2006 DPA sent. 40 Days to comply.

06/07/2006 Deadline for DPA.

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Guest Lueeze

Im almost sure the £3.50 charge is legal, cash withdrawal charges are expensive but legal as you are paying for a service to get money out.

 

Im sure John lewis is on here somewhere, I might have a look when i get a minute spare...

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I am still unable to find another case from anyone on these forums, however I have just received my statement and scoured the pages to find an address (these financial services are so illusive) and can just see the registered office. For all and sundry:

 

John Lewis Partnership,

North Street,

Winkfield,

Berkshire,

SL4 4TD

 

Also just to end, John Lewis Financial Services is a member of the HSBC Group. :mad:

HSBC:

17/06/2006 Settled on offer of £785.00

 

Cahoot:

25/05/2006 DPA sent. 40 Days to comply.

06/07/2006 Deadline for DPA.

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Guest Lueeze

I was wrong, theres nothing about John Lewis Partnership, just about faulty returns!

 

Sorry! Anyway treat them like you would with any normal bank

 

Good Luck

 

Lou xxx

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I think that HFC now deals with the finance for John Lewis storecards. Sorry but I don't have their contact details but I'm pretty sure that I have seen other claims to to them on this site.

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Thanks Lusky, What is HFC an acronym for?

HSBC:

17/06/2006 Settled on offer of £785.00

 

Cahoot:

25/05/2006 DPA sent. 40 Days to comply.

06/07/2006 Deadline for DPA.

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John Lewis Partnership's Head Office address is:

 

John Lewis Partnership

Partnership House

Carlisle Place

London

SW1P 1BX

 

 

The John Lewis card group are now under the umbrella of HSBC bank (they term it as a partnership).

 

HFC bank have also been taken over by HSBC bank and now tend to go under the name of Household bank.

 

HTH

 

Sproggi

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Excellent Sproggi, thats great information!

HSBC:

17/06/2006 Settled on offer of £785.00

 

Cahoot:

25/05/2006 DPA sent. 40 Days to comply.

06/07/2006 Deadline for DPA.

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Thanks Brecken, I also have details of this PO Box, but I think this address of the head office will be a little more direct.

 

John Lewis Partnership

Partnership House

Carlisle Place

London

SW1P 1BX

HSBC:

17/06/2006 Settled on offer of £785.00

 

Cahoot:

25/05/2006 DPA sent. 40 Days to comply.

06/07/2006 Deadline for DPA.

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  • 1 year later...

Don't bother applying for this card if you have a good credit rating. They have "confidential" criteria which basically means that if you pay your debts on time and have no loans they will turn you down for a card. It appears they want people who are going to make them lots of money in interest by getting into debt, which I guess is the business they are in. The card "partnership" is however giving the John Lewis brand nothing but a bad name.

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  • 10 years later...

This topic was closed on 11 March 2019.

If you have a problem which is similar to the issues raised in this topic, then please start a new thread and you will get help and support there.

If you would like to post up some information which is relevant to this particular topic then please flag the issue up to the site team and the thread will be reopened.

- Consumer Action Group

HSBC:

17/06/2006 Settled on offer of £785.00

 

Cahoot:

25/05/2006 DPA sent. 40 Days to comply.

06/07/2006 Deadline for DPA.

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Please

Start your own new thread

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Thanks

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