Newbie to Halifax, Help Needed!

[egan3103]

I sent my letter to Halifax requesting my 6 years charges and they then sent there box standard letter of:

 

Sorry to learn that you are unhappy with the charges to your account, Please note the complaint handling rules set by our regulator, the Financial Services Authority, gives us 8 weeks to investigate and respond.

They then go on to say they will respond within 4 weeks to update me of progress.

Do i need to send them a reminder letter within the 4 weeks to send my bank charges (Its been 2 weeks now) ???

 

Any help would be great, thanx

[sea-sidelady]

No, dont give them any more time. This letter is standard rubbish, just ignore it.

 

Carry on using your time scale. 14 days between each letter.

 

You dont need to send any extra letters.

[egan3103]

Did 2nd statement request letter stating that it been 31 days since my request and they have 9 days to comply.

Send Special del. so will see what happens!

 

Clock ticking!

[egan3103]

Think ive messed things up??? :confused:

 

Didnt send my DPA cheque with the first letter as they told me i could have them for free.

Sent the 2nd request letter and still not heard nothing, what should i do now? Should i send the fee?

 

Help would be grateful, cheers

[sea-sidelady]

Just send the cheque with a covering letter, stating its for the SAR.

[egan3103]

Thanks Seaside Lady, should i report them to the info commissioner after ive sent the DPA Fee then?

 

Thanks

[sea-sidelady]

Hold on, just let me check i have thing right..

 

If they were due on the 8th April, when did you send the second letter? Im assuming the second letter was the non compliance. And if you did then thae new date would be the 16th.

 

Please set me straight if i have got it wrong.

 

If this is the case, then they are still within the time. It might be worth a phone call to see if they will take the fee from your account.

[egan3103]

I sent my first request letter on 26th Feb. 07 , got a box standard letter back saying they are looking into it.

Then they sent another letter saying they have till 27th April to investigate.

Which i sent 2nd request letter on 29th March 07. saying theyve had 31 days and have 9 left to comply. (But with no fee in either letters)

 

Thanks in Advance

[egan3103]

Sent letter to the info commisioner with details of my case so far last week.

Its been 40 days today, and Halifax last said they were going to reply back on 27th April.

What do i do now? do i send a letter saying youve had your chance and i am now going to give 14 days before i start court proceedings?

 

Help would be appricated

[egan3103]

On 20th April, got a letter from halifax with a list of my charges for the last 6 years which was £718 and a letter with it saying they would offer me £546.

I phoned Halifax saying i would not be acepting the offer they have made and i will now start court proceedings if they didnt offer me the full amount.

Halifax then came back and have offered me £700 which i have now acepted and just have to wait for it to clear (Hopefully)

Really pleased as sent two letters, no court proceedings and have had this response.

Advise others to stick at it!!!

[sea-sidelady]

Thats great news. Let us know when you recieve the money..