advertising company messing me about

[big blue one]

the best way to explain this is to paste a copy of the letter i intend to send. please tell me what you think i should do/change/ask for:-x

 

 

 

RE: ******** planner advert, North east Birmingham & Staffordshire edition

Dear Sir/Madam

I am writing to you regarding my advert placed in the 2006 edition of the above mentioned ****** planner book, of which I am very disappointed.

The problems started when I moved from Dudley to Walsall, initially I was advertising in the North west midlands edition of the ******* planner (2005 edition). During the end of 2005 I re-located to Walsall and decided to include my advert in the North east Birmingham & Staffordshire edition as well as the Dudley edition. This was done for me and I was completely satisfied with, but, when the new 2006 North west midlands edition was released, I was not asked if I wished to advertise in this publication or even pre-warned of its forthcoming release, and consequently my advert was not included in the next edition.

Whilst I accepted this and understand that this was possibly a misunderstanding between myself and ‘The ******* planner’ obviously I am sure you appreciate that this caused me to lose a lot of work. But even so I chose not to take it any further. Until January this year when I have now realised that ‘The ******* planner has made another mistake with my adverts!

Sometime during the middle of October I was contacted by your representative to be put into the North east Birmingham & Staffordshire edition for January 2006. The only request I had was that I could submit new artwork to ‘The ******* planner’ via e-mail, to include my new website, e-mail address, telephone number, and exclusive ******* planner offer. (Save 5% when mentioning T.W.P)

I promptly re-designed and e-mailed the artwork, safe in the knowledge that I would receive a confirmation E-mail as promised to assure me that the advert was all in order. This never arrived, so, I called your representative and was told that my E-mail had not been received, so I E-mailed it again... This process happened approximately 5 times, until finally I made another call in December and was assured that the advert had been received and would be in January’s ’publication. I was happy with this response and so awaited delivery of my advert confirmation by post for me to check and sign. This never arrived.

In January I attended a ******* fayre in Bridgnorth where I met with one of your representatives and asked them to send me a copy of the new planner for me to see. The book was promptly delivered to me, but unfortunately another problem! The newly designed advert was not in this book. But my old advert, complete with un-used E-mail address and no website address.

As I am sure you can understand if I was to say I am completely devastated with this it would be an understatement.

So, in summary, my advert was missed from north west midlands edition for 2006, latest advert in north midlands edition does not include specified artwork, again causing my business to lose money!

So the point of my letter is basically to ask what you intend to do about this? Especially considering you have placed an advert which I have not signed for.

I expect your reply within the next week.

[sean5302]

00

[big blue one]

i emailed the artwork 5 times and was assured that it had been received and was all in order. its not my job to hold their hand.

 

when i do work for someone i dont get them to follow me around making sure im doing it right!

[sean5302]

00

[Guest Lueeze]

Sean, can you tone down the sarcasm in your posts please.

 

Its not helpful to the OP, as Big Blue, obviously did call them on more than 1 occasion to check they had recieved the artwork and were going ahead with the new advert.

 

 

Blue, what did you pay for their service? I would say perhaps ask for a refund, but I doubt you will get anything else apart from that, as It would be your word against theirs that you lost income from their mistake. You would have to prove this and have very strong evidence, including phone records and converstions and email correspondance. If you have all this and believe you may have a strong case, PM me and I will see if any of the other mods know the best course of action for you.

 

Good Luck

 

Louise xx

[pmhread]

Bit harsh that Sean!

 

I've placed several ads with local newspapers and it's unfortunate that they do sometimes need their hand holding. I think the best you can expect back is a refund of what you have paid and I shouldn't think they would kick up such a stink in paying this.

 

In the future I would suggest only placing an ad on the agreement that you will receive a proof to sign off before going to print.

[big blue one]

thanx for your replys guys, fyi the adverts cost just over £300.00 each (years worth)

 

well i have sent the letter so will let you know what they come up with in the next couple of weeks.

[Guest Lueeze]

Ooh good luck keep us updated!

 

Lou xxx

[big blue one]

well, got a phonecall today!

 

got money back for the advert. plus half price advertising next year. plus free banner ad on their website.

 

so im pleased.

[Bookworm]

Excellent news. Well done.

 

.

[big blue one]

This topic was closed on 11 March 2019.

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