Shop Direct Financial Services (Littlewoods)

[steve5080]

My wife bought me a Sat Nav for Chrstmas last year;) form Great Universal (Littlewoods), however it didn't work and after 24 phone calls to the manufacture:mad: , was adviced to return it to form whens it came. She returned together with a dress and on 1 March she queried why she had not recieved a credit, she was asked to send proof of postage, this she did and on the 8 March recieved a credit for the dress. On 17 March she again quired why the Sat Nav had not been credit and was again asked to send proof of postage.

In their "sequence of events" sent with statmates in resonce to S.A.R - (Subject Access Request), they have note that on 14 June she was refusing to pay for the Sat Nav. It seems clear that if they received the dress, then they must have recieved the Sat Nav, and that the amount owed is in dispute. Yet they have issured 2 defult letters and transfered the "debit" to Moorcroft.

I know that they are not supposed to do that but I need to know exactly what they are in breach of. I know there is a brilliant responce here somewere but I can't find it, Please point me in the right direction

[steve5080]

My wife bought me a Sat Nav for Chrstmas last year:wink: form Great Universal (Littlewoods), however it didn't work and after 24 phone calls to the manufacture:evil: , was adviced to return it to form whenes it came. She returned together with a dress and on 1 March she queried why she had not recieved a credit, she was asked to send proof of postage, this she did and on the 8 March recieved a credit for the dress. On 17 March she again quired why the Sat Nav had not been credit and was again asked to send proof of postage.

In their "sequence of events" sent with statmates in resonce to S.A.R - (Subject Access Request), they have note that on 14 June she was refusing to pay for the Sat Nav. It seems clear that if they received the dress, then they must have recieved the Sat Nav, and that the amount owed is in dipute. Yet they have issured 2 defult letters and transfered the "debit" to Moorcroft.

I know that they are not supposed to do that but I need to know exactly what they are in breach of. I know there is a brilliant responce here somewere but I can't find it, Please point me in the direction

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[steven4064]

Did you find it?

[steve5080]

I am at LBA stage with this lot over an item that was returned to them and they claim not to have recieved, in spite of crediting the second item sent in the same package. I am also claiming a refund of all PPL payments as this was at best, mis sold. I see on the bottom of their letter head is reads "Authorised and regulated by the Finnancial services Authority in respect of Insurance Mediation activities only". Can anyone explain exactly what this means, are they no longer authorised to sell insurance?